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Monitoring airline performance

Published online by Cambridge University Press:  04 July 2016

Roy J. Pearson*
Affiliation:
University of Liverpool

Extract

There are two methodological approaches by which airline efficiency might be measured. One way is by using the concept of comparative airline efficiency. Using this concept, efficiency is measured with respect to typical, mean, or expected industrial average performances. The approach adopted in this paper is to measure airline efficiency by using the concept of monitored airline performances. In this kind of exercise efficiency is measured with respect to the airline's stated objectives. In using the. monitoring approach a consideration of general airline objectives is required. Typical airline objectives are discussed below, as are the expected repercussions on efficiency parameters. After discussing objectives in general, British Airways’ corporate objectives will be discussed in particular. Finally, whether British Airways has been successful or not in reaching its objectives will be investigated. But as a prerequisite to this investigation some discussion will be necessary of the most appropriate indicators to use for monitoring the objectives.

Information

Type
Research Article
Copyright
Copyright © Royal Aeronautical Society 1978 

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