With most businesses, the user of the product or service is the source of the revenue. But there is another kind of business—the so-called attention-economy business, typically an ad-based business—where the user of the product or service is not directly the source of the revenue. Instead, the user’s attention is the product, and this product in turn is sold to advertisers or other buyers (Williams, Reference Williams2018). Businesses that operate on an ad-based attention-economy business model, of course, have long been around, including newspapers, radio, and network television (Wu, Reference Wu2016). However, the most valuable and influential form of attention-economy businesses are social media companies, such as Facebook (including Instagram), Snap Inc., and Twitter (PwC, 2018).
A significant amount of attention has been devoted to the untoward ways social media has been used, including, for example, to bully (Campbell, Reference Campbell2005); to radicalize individuals sympathetic to terrorist causes (Huey, Reference Huey2015); to exert undue influence on geopolitical events, such as the 2016 US elections (Allcott & Gentzkow, Reference Allcott and Gentzkow2017); to generate mass outrage to pressure an employer into firing an employee (Bhargava, Reference Bhargava2020; Ronson, Reference Ronson2015); and to polarize social groups (Sunstein, Reference Sunstein2017). These are important issues, but they all involve using social media to pursue wrongful ends. In this article, however, we are concerned with an issue that is fundamental to the way attention-economy businesses on the internet—in particular, social media companies—operate. We focus on how social media businesses design their products and platforms in ways that render them addictive. The design of these products and platforms, we will argue, raises unique ethical concerns even when others do not misuse them.
Internet addiction more generally has garnered substantial attention in the scholarly literature (see reviews in Aboujaoude, Reference Aboujaoude2010; Andreassen & Pallesen, Reference Andreassen and Pallesen2014; Byun et al., Reference Byun, Ruffini, Mills, Douglas, Niang and Stepchenkova2009; Chou, Condron, & Belland, Reference Chou, Condron and Belland2005; Griffiths, Kuss, & Demetrovics, Reference Griffiths, Kuss, Demetrovics, Rosenberg and Feder2014) and the popular press (e.g., Beato, Reference Beato2010; Borter, Reference Borter2019; Davidow, Reference Davidow2012; Konnikova, Reference Konnikova2014). Investors in Facebook and Apple have spoken out about the problem of teenagers becoming addicted to technologies associated with these firms (Manjoo, Reference Manjoo2018; McNamee, Reference McNamee2018). Moreover, internet addiction has been met with significant government response in some countries. The Chinese government has declared that internet addiction is a “public health hazard” (Crouch, Reference Crouch2018), while the South Korean government similarly announced that internet addiction had become a significant public health issue (Block, Reference Block2008). A number of countries, including China, South Korea, Japan, the United Kingdom, the Netherlands, and the United States, have seen the establishment of numerous clinics devoted to treating internet addiction (Beato, Reference Beato2010; Booth, Reference Booth2017; King, Delfabbro, Griffiths, & Gradisar, Reference King, Delfabbro, Griffiths and Gradisar2011; Koo, Wati, Lee, & Oh, Reference Koo, Wati, Lee and Oh2011).
Although the topic of internet addiction has been widely discussed in both academic and popular literatures, as yet, there has been no developed account of the business ethics of creating addictive social media platforms. Yet these technologies, designed and implemented by a relatively small group of engineers at a relatively small group of companies, are widely deployed, and they are accessed by a large number of people. As Harris (Reference Harris2018) aptly notes, “never before in history have such a small number of designers—a handful of young, mostly male engineers, living in the Bay Area of California, working at a handful of tech companies—had such a large influence on two billion people’s thoughts and choices.” In this article, we will argue that a distinctive kind of ethical wrongdoing is involved when social media companies design and deploy these addictive platforms.
We will proceed as follows. In section 1, we discuss internet addiction in general and social media addiction in particular, its prevalence, and how it affects users. Section 2 characterizes the kind of wrong involved when social media companies addict their users. In particular, we argue that addicting users to social media is impermissible because it unjustifiably harms them and does so in a way that is both demeaning and objectionably exploitative. We discuss the harms through the lens of Martha Nussbaum’s (Reference Nussbaum2001, Reference Nussbaum2003, Reference Nussbaum2007, Reference Nussbaum2011a, Reference Nussbaum2011b) capabilities approach. Then, we argue that the way in which social media companies addict their users is demeaning because of how social media platforms get users to provide the very data that will be used to addict them. After that, we argue that addicting users to social media is objectionably exploitative because of the pervasive and legitimate role the internet plays in our lives. In section 3, we discuss how the business model of social media companies generates a strong incentive to perpetrate this very wrongdoing. We discuss both the practical and theoretical implications of our argument in section 4.
1. ON THE NATURE OF INTERNET ADDICTION
Clinicians and scholars began claiming in the late 1990s that excessive internet use was a growing problem that should be recognized as an addiction (Griffiths, Reference Griffiths and Gackenbach1998; Thompson, Reference Thompson1996; Young, Reference Young1998b). But there were then, and there continue to be, several controversies surrounding the concept of addiction (Du Plessis, Reference Du Plessis2012; Pickard, Ahmed, & Foddy, Reference Pickard, Ahmed and Foddy2015; Shaffer, Reference Shaffer1997; West & Brown, Reference West and Brown2013) and its application to excessive use of the internet. To begin, there are multiple theories of addiction (West & Brown, Reference West and Brown2013), including choice theories (which claim that addicts are not compelled to use an addictive substance but choose to do so because its perceived benefits are greater than its perceived costs; Ainslie, Reference Ainslie2013; Becker & Murphy, Reference Becker and Murphy1988; Campbell, Reference Campbell2003; Heyman, Reference Heyman2009, Reference Heyman2013; Skog, Reference Skog, Heather and Vuchinich2003); disease theories (originating in the nineteenth century and officially endorsed by the American Medical Association in 1956, these claim addictive substances produce persistent pathological changes in vulnerable individuals that generate powerful craving and weakened self-control; Leshner, Reference Leshner1997; Levine, Reference Levine1978; McLellan, Lewis, O’Brien, & Kleber, Reference McLellan, Lewis, O’Brien and Kleber2000; Volkow & Koob, Reference Volkow and Koob2015; Volkow, Koob, & McLellan, Reference Volkow, Koob and McLellan2016); learning theories (which hold that addiction is a learned behavior acquired through a conditioning process of positive and negative reinforcement; Drummond, Cooper, & Glautier, Reference Drummond, Cooper and Glautier1990; Niaura, Reference Niaura2000); and, most recently, neurobiological theories (versions of disease theories developed in the 1990s, these propose specific molecular [e.g., the neurotransmitters dopamine and gamma-aminobutyric acid] and neurological [e.g., activity in the ventral tegmental area, the nucleus accumbens, and the prefrontal cortex] mechanisms of addiction; Fakhoury, Reference Fakhoury2014; Goldstein & Volkow, Reference Goldstein and Volkow2011; Koob & Simon, Reference Koob and Simon2009).
Moreover, there are also multiple views of how addiction itself should be defined. The two most important clinical definitions of addiction are those provided by the Diagnostic and Statistical Manual of Mental Disorders, 5th edition (DSM-5; American Psychiatric Association, 2013), and the International Statistical Classification of Diseases and Related Health Problems, 11th revision (ICD-11; World Health Organization, 2018). The DSM-5 and the ICD-11 provide similar characterizations of addictions, but while the ICD-11 defines “disorders due to substance use or addictive behaviors” in terms of seven criteria, the DSM-5 proposes eleven criteria, at least two of which do not appear in the ICD-11 list (Basu & Ghosh, Reference Basu and Ghosh2018). Nonclinical definitions are also a subject of controversy. The Merriam-Webster online dictionary gives a medical definition of addiction as a “compulsive physiological need for and use of a habit-forming substance (such as heroin, nicotine, or alcohol) characterized by tolerance and by well-defined physiological symptoms . . . on withdrawal.”Footnote 1 Yet some researchers argue that addictions do not involve compulsion (Heyman, Reference Heyman2009; Schaler, Reference Schaler2000) and others that addictions need not involve a habit-forming substance (Rosenberg & Feder, Reference Rosenberg and Feder2014; Yau & Potenza, Reference Yau and Potenza2015).
While recognizing the controversies surrounding the concept of addiction, we do not have to settle them here. For the purposes of our article, we adopt the view of Griffiths (Reference Griffiths, Szabo and Terry2005; see also Kim & Hodgins, Reference Kim and Hodgins2018; Shaffer, LaPlante, LaBrie, Kidman, Donato, & Stanton, Reference Shaffer, LaPlante, LaBrie, Kidman, Donato and Stanton2004), who argues that all addictions are marked by six common components: salience (the addictive activity, e.g., smoking or taking heroin, dominates the addict’s thoughts, feelings, and behavior), mood modification (the activity produces a “buzz,” “high,” or relaxed, destressed feeling or “flow”), tolerance (the addict must engage in increasing amounts of the activity to achieve its former effects), withdrawal (the addict experiences distress or unpleasant physical effects when unable to access the activity), conflict (the addict has conflicts within oneself or with those around them or experiences other adverse circumstances or damage), and relapse (unable to control oneself, the addict reverts to the activity after trying to stop). These six components overlap with the clinical criteria advocated by the DSM-5 and the ICD-11 and with other proposed lists of diagnostic criteria (Ko, Yen, Chen, Chen, & Yen, Reference Ko, Yen, Yen, Yen, Chen and Yen2005; Tao, Huang, Wang, Zhang, Zhang, & Li, Reference Tao, Huang, Wang, Zhang, Zhang and Li2010; Young, Reference Young1998b). Griffith’s components view provides a well-defined characterization of addiction and has been verified and endorsed by a number of studies (Andreassen, Torbjørn, Brunborg, & Pallesen, Reference Andreassen, Torbjørn, Brunborg and Pallesen2012; Canan, Ataoglu, Nichols, Yildirim, & Ozturk, Reference Canan, Ataoglu, Nichols, Yildirim and Ozturk2010; Griffiths, Szabo, & Terry, Reference Griffiths2005; Kuss, Shorter, van Rooij, Griffiths, & Schoenmakers, Reference Kuss, Shorter, Rooij, Griffiths and Schoenmakers2014; Lemmens, Valkenburg, & Peter, Reference Lemmens, Valkenburg and Peter2009; Nichols & Nicki, Reference Nichols and Nicki2004), and so it is our preferred characterization of internet addictions. Note, however, that although much of the research on internet-related addictions uses diagnostic instruments based on Griffiths’s criteria, some research uses instruments based on the DSM-5 and other criteria.
In addition to the controversies over what addiction is are issues related to the term internet addiction. Internet addiction, of course, does not refer to an addiction to a substance, such as heroin or nicotine, but is an addiction to a behavior, alongside other behavioral addictions, such as addictions to gambling, sex, and exercise (Karim & Chaudhri, Reference Karim and Chaudhri2012; Marks, Reference Marks1990). But until recently, psychiatrists and other medical professionals did not recognize behaviors as potentially addicting (Holden, Reference Holden2001, Reference Holden2010; Karim & Chaudhri, Reference Karim and Chaudhri2012; Walker, Reference Walker1989). It was not until 2013—with the publication of the DSM-5—that the American Psychiatric Association (APA) for the first time recognized a behavioral disorder (i.e., excessive gambling) as an addiction. Here we adopt the position of the DSM-5 that behaviors as well as substances can be addicting (Grant, Potenza, Weinstein, & Gorelick, Reference Grant, Potenza, Weinstein and Gorelick2010; Robbins & Clark, Reference Robbins and Clark2015).
Although the APA has not yet officially classified excessive use of the internet as an addiction (American Psychiatric Association, 2013: 795–98; Basu & Ghosh, Reference Basu and Ghosh2018), it is now widely accepted that it is an addiction (Block, Reference Block2008; Ha, Yoo, Cho, Chin, Shin, & Kim, Reference Ha, Yoo, Cho, Chin, Shin and Kim2006; Karim & Chaudhri, Reference Karim and Chaudhri2012; Olsen, Reference Olsen2011; Robbins & Clark, Reference Robbins and Clark2015; Tao et al., Reference Tao, Huang, Wang, Zhang, Zhang and Li2010; Young, Reference Young1996, Reference Young1998b, Reference Young2004; Young & Rogers, Reference Young and Rogers1998).Footnote 2 Excessive use of the internet, in particular, is now widely accepted as a behavioral addiction for three reasons. First, and most importantly, excessive use of the internet exhibits the same criteria that mark other substance and behavioral addictions (Andreassen, Reference Andreassen2015; Grant & Chamberlain, Reference Grant and Chamberlain2014; Grant et al., Reference Grant, Potenza, Weinstein and Gorelick2010; Kuss & Griffiths, Reference Kuss and Griffiths2012; Young, Reference Young1998a, Reference Young1998b). Second, functional neuroimaging studies have shown that the same areas of the brain that are active in other substance and behavioral addictions are active in the brains of those who meet the diagnostic criteria for internet addiction (Brand, Young, & Laier, Reference Brand, Young and Laier2014; Han, Bolo, Daniels, Arenella, Lyoo, & Renshaw, Reference Han, Bolo, Daniels, Arenella, Lyoo and Renshaw2011; Holden, Reference Holden2001; Ko et al., Reference Ko, Liu, Hsiao, Yen, Yang and Lin2009; Ko, Liu, Yen, Yen, Chen, & Lin, Reference Ko, Liu, Yen, Yen, Chen and Lin2013; Kuss & Griffiths, Reference Kuss and Griffiths2012; Leeman & Potenza, Reference Leeman and Potenza2013; Lorenz et al., Reference Lorenz, Krüger, Neumann, Schott, Kaufmann and Heinz2013; Olsen, Reference Olsen2011; Park, Han, & Roh, Reference Park, Han and Roh2017). Third, the same molecular pathways (e.g., dopaminergic) that operate in substance addictions are implicated in internet addiction (Hou, Jia, Hu, Fan, Sun, Sun, & Zhang, Reference Hou, Jia, Hu, Fan, Sun, Sun and Zhang2012; Shaffer et al., Reference Shaffer, LaPlante, LaBrie, Kidman, Donato and Stanton2004; Tian et al., Reference Tian, Chen, Zhang, Du, Hou and Chao2014). Although the question of whether internet addiction should be recognized as an addictive disorder is still sometimes debated (Cash, Rae, Steel, & Winkler, Reference Cash, Rae, Steel and Winkler2012; Pies, Reference Pies2009; Ryding & Kaye, Reference Ryding and Kaye2018), here we adopt the emerging consensus that compulsive and excessive use of the internet is as much a true addiction as a substance addiction (Aboujaoude, Reference Aboujaoude2010; Grant et al., Reference Grant, Potenza, Weinstein and Gorelick2010; Hammond, Mayes, & Potenza, Reference Hammond, Mayes and Potenza2014; Kuss & Griffiths, Reference Kuss and Griffiths2012; Shaw & Black, Reference Shaw and Black2008; Spada, Reference Spada2014; Weinstein & Lejoyeux, Reference Weinstein and Lejoyeux2010; Young, Reference Young1998b).
A final issue with the term internet addiction is that, despite the fact that we have been using the term as if it refers to a single kind of addiction, the term seems actually to encompass several distinct addictions. Davis (Reference Davis2001) distinguishes between addiction to the internet in all of its forms, which we will call general internet addiction, and addiction to specific activities that are accessed through the internet, which we will call specific internet addictions, such as social networking, gaming, gambling, information searching, and accessing online pornography. Young (Reference Young1996, Reference Young1998b), one of the first to coin the term internet addiction, later argued that the term should be understood as an umbrella term encompassing five subtypes of specific internet addictions: cyber sexual addiction (cybersex and cyberporn), cyber relationship or social media addiction (online social interactions), net compulsions (gambling, shopping, or day trading), information overload (web surfing and information searching), and computer addiction (game playing) (Young, Pistner, O’Mara, & Buchanan, Reference Young, Pistner, O’Mara and Buchanan1999). In this article, our primary focus will be on the specific internet addiction that Young categorizes as cyber relationship addiction or what others have called social media addiction or social networking addiction (Kuss & Griffiths, Reference Kuss and Griffiths2011). A secondary focus of our discussion, however, will be directed at general internet addiction, particularly because much of the research on internet-related addiction has been on its generalized form.
General internet addiction has a surprisingly high prevalence among both adults and the young. In their meta-analysis of thirty-one international studies, Cheng and Li (Reference Li, Dang, Zhang, Zhang and Guo2014) estimated that 6 percent of the world’s population had become addicted to the internet. A survey by Durkee et al. (Reference Durkee, Kaess, Carli, Parzer, Wasserman and Floderus2012) found that about 4.4 percent of European adolescents were addicted to the internet, while Bányai et al. (Reference Bányai, Zsila, Király, Maraz, Elekes and Griffiths2017) found that 4.5 percent of Hungarian adolescents were addicted. Koukia, Mangoulia, and Alexiou (Reference Koukia, Mangoulia and Alexiou2014) found that the prevalence of internet addiction among Greek university students was 4.5 percent. Anderson (Reference Anderson2001) found that 9.8 percent of US college students who used the internet were addicted, while an online survey by Cooper, Morahan-Martin, Mathy, and Maheu (Reference Cooper, Morahan-Martin, Mathy and Maheu2002) found that 9.6 percent of US respondents were addicted. Thatcher and Goolam (Reference Thatcher and Goolam2005) estimated that as many as nine million Americans were addicted to the internet. Studies of Asian populations have found significantly higher prevalence rates than those of Western groups. The studies of Yen, Yen, Chen, Tang, and Ko (Reference Yen, Ko, Yen, Wu and Yang2007, Reference Yen, Yen, Chen, Tang and Ko2009) concluded that about 18 percent of Chinese high school students and about 12 percent of Chinese college students were addicted to the internet, while Ko et al. (Reference Ko, Yen, Yen, Yen, Chen and Yen2005) found that about 20 percent of Taiwanese adolescents were internet addicted. Internet addiction is clearly a large and global problem.
Although research on the epidemiology of social media addiction is not as mature as the research on general internet addiction, a few studies have attempted to look at how widespread social media addiction (as distinct from general internet addiction) is in the general population and among younger users. (While some of these studies rely on the Griffiths conceptualization of addiction, we note that others use overlapping but different diagnostic criteria.) Cabral (Reference Cabral2011), for example, surveyed 313 users of social media in the United States and found that 59 percent of them felt they were addicted to social media, while Olowu and Seri (Reference Olowu and Seri2012) surveyed 884 students in Nigeria and found that 27 percent of them felt that they were addicted; the studies of Cabral (Reference Cabral2011) and of Olowu and Seri (Reference Olowu and Seri2012), however, were based on self-reports. A study of Chinese college students by Wu, Cheung, Ku, and Hung (Reference Wu, Cheung, Ku and Hung2013) using a self-designed validated diagnostic instrument found that 12 percent of their sample was addicted. A study of young Peruvian subjects by Wolniczak, Cáceres-DelAguila, Palma-Ardiles, Arroyo, Solís-Visscher, and Paredes-Yauri (Reference Wolniczak, Cáceres-DelAguila, Palma-Ardiles, Arroyo, Solís-Visscher and Paredes-Yauri2013), also using a newly constructed validated diagnostic instrument, found that 8.6 percent of their sample were addicted to social media. A study of 1,870 Indian students using yet another validated diagnostic instrument found that 36.9 percent of social media users in the sample were addicted (Ramesh Masthi, Pruthvi, & Phaneendra, Reference Ramesh Masthi, Pruthvi and Phaneendra2018). Taken together, these studies suggest that social media addiction is an important problem, but because studies have relied on self-reports or newly developed and different instruments, it is difficult to say with precision how extensive the problem is. The lesson to be taken from the studies, however, is that social media addiction is a global issue that appears to be widespread among young people as well as adults.
While the specific mechanisms social media companies use in designing their platforms in ways that have rendered them addictive have changed over time, three of these design elements are common and worth pointing out: first, the use of intermittent variable rewards (or what is sometimes called the slot machine effect) (Griffiths, Reference Griffiths2018; Harris, Reference Harris2019; Williams, Reference Williams2018; Wu, Reference Wu2016); second, design features that take advantage of our desires for social validation and social reciprocity; and third, platform designs that erode natural stopping cues.Footnote 3 We describe these briefly here and will return to them in the next section, but we note that these are not the only addictive mechanisms internet companies use.Footnote 4
Wu (Reference Wu2016: 187), paraphrasing the cognitive scientist Stafford (Reference Stafford2006), notes that “the most effective way of maintaining a behavior is not with a consistent, predictable reward, but rather with what is termed ‘variable reinforcement’—that is, rewards that vary in their frequency or magnitude.” When a user opens the Twitter app, the user is brought to a blue loading screen. One might think that this loading screen must be due to slow hardware or internet; however, Morgans (Reference Morgans2017) notes that this delay in loading is yet another way to generate intermittent variable rewards. Pinterest takes a slightly different approach: “As the user scrolls to the bottom of the page, some images appear to be cut off. Images often appear out of view below the browser fold. However, these images offer a glimpse of what’s ahead, even if just barely visible. To relieve their curiosity, all users have to do is scroll to reveal the full picture. . . . As more images load on the page, the endless search for variable rewards of the hunt continues” (Eyal, Reference Eyal2014: 110). More generally, the “pull-to-refresh” feature seen in a number of social media platforms mimics the motion and variable reward schedule of a slot machine (Harris, Reference Harris2019; Williams, Reference Williams2018).
In addition to generating intermittent variable rewards, social media platforms have introduced reward schemes designed to take advantage of our desire for social validation and reciprocity, among other psychological tendencies and needs. One notable example is Snapchat’s use of “snapstreaks,” a running tally of the number of consecutive days a user has exchanged photographs or “snaps” with another user (Griffiths, Reference Griffiths2018). Teens often face immense pressure to maintain these streaks (Bosker, Reference Bosker2016). Similarly, Facebook’s “like” button taps into social reciprocity (and social validation); as Alter (Reference Alter2017: 128) notes, “it’s hard to exaggerate how much the ‘like’ button changed the psychology of Facebook use.” Most social media platforms have now introduced social reward schemes similar to the “like” button.
Third, the erosion of natural stopping cues is most prominently seen in the use of infinite scrolls (Harris, Reference Harris2019; Williams, Reference Williams2018). Prior to infinite scrolls, when a user arrived at the bottom of a webpage, there was a natural stopping cue—that is, the end of the page. The user at that point would have faced some decisions: whether to press the link to load the next page, whether to exit the platform, and so on. Introducing infinite scrolls removed the opportunity to make such decisions. Now, as the user scrolls, the platform automatically populates the next page, thereby removing stopping cues that would have previously given the user the opportunity to reflect, even for a moment, on whether that user should continue using the platform.
Crucially, the more that users spend time on social media platforms, the more data social media companies have about what works and what does not, which in turn allows them to further refine their platforms. As Alter (Reference Alter2017: 4) puts it, “the people who create and refine tech . . . run thousands of tests with millions of users to learn which tweaks work and which ones don’t—which background colors, fonts and audio tones maximize engagement and minimize frustration. As an experience evolves, it becomes an irresistible, weaponized version of the experience it once was. In 2004, Facebook was fun; in 2016, it’s addictive.”
Given the prevalence of social media addiction (and of internet addictions more broadly) and the ethical significance of the issues raised by addicting users to social media (issues we discuss in detail later), it is clear that social media addiction is a serious problem that managers of social media companies (as well as policy makers, public health officials, educators, and parents) would do well to address.
2. THE IMPERMISSIBILITY OF MAKING SOCIAL MEDIA ADDICTIVE
The research and related literatures on internet addiction, on balance, then, would seem to suggest that there is a substantial social media addiction problem, and one that gives rise to various harms. We turn now to making three distinct, but related, moral arguments about this problem. First, we argue that in light of the kinds of harms associated with internet addictions, it is wrong to use social media platforms to addict users, and these harms are not justified by the benefits those technologies produce. Second, we argue that users of social media platforms are injured in a way that is demeaning, thereby adding insult to the injury. Third, we argue that addicting users to social media constitutes a particularly objectionable form of exploitation. These arguments, we believe, show not only that it is wrong to design social media platforms that addict users but also why it is wrong.
2.1 The Harm Argument
Much of the literature on internet addiction has examined the harmful effects of both general internet addiction and addiction to social media, and several studies have confirmed their association with a wide range of harmful effects. Generalized internet addiction has been associated with poor performance at school because the addicted student fails to devote enough time to his or her studies (Fitzpatrick, Burkhalter, & Asbridge, Reference Fitzpatrick, Burkhalter and Asbridge2019). It has also been associated with poor work performance because the addicted worker spends excessive amounts of time surfing the internet at work (Beard, Reference Beard2002). A study focused on addiction to social media by Shakya and Christakis (Reference Shakya and Christakis2017) found that the more time young people spent on social media, particularly Facebook, the unhappier they were. Another study found that the more time adolescents spent on social media, the more depressed they became (Raudsepp & Kais, Reference Raudsepp and Kais2019). Kross et al. (Reference Kross, Verduyn, Demiralp, Park, Lee and Lin2013) found that the longer people remained on Facebook, the more negative a mood they later reported.
It is significant that many of the harms associated with both general and specific internet addictions have a shared source: the time the addict spends on the technology. As the addicted person devotes more time to social media, the individual will necessarily have less time to devote to school, work, sleeping, caring for himself or herself, interacting with family, and face-to-face socializing with friends. As a result, the person’s school, work, health, and social life often suffer. The individual’s familial and other face-to-face social relationships will atrophy, leading one to become more isolated. In addition, as the empirical studies reviewed earlier show, the greater the amount of time the addicted person spends on the internet, the more that person will feel anxious and depressed. Moreover, even when the addicted person is not on social media, the addiction continues to put demands on their time. An individual who is addicted to social media, for example, finds themself repeatedly throughout the day shifting attention away from other activities to check social media feeds. Each time the person returns to their other activities, the individual not only needs additional time to refocus attention on those other activities but is able to give only limited attention to those other activities (Ward, Duke, Gneezy, & Bos, Reference Ward, Duke, Gneezy and Bos2017). This repetitive fracturing of attention, then, decreases the time and attention the addict can devote to school, work, or socializing.
These harms are not negligible, and they are morally significant. To understand their moral significance, it will help if we set them against a plausible view of what human dignity requires. Toward that end, we here adopt the capabilities approach developed by Nussbaum (Reference Nussbaum1997, Reference Nussbaum2000a, Reference Nussbaum2001, Reference Nussbaum2003, Reference Nussbaum2011b, Reference Nussbaum2011a) and Sen (Reference Sen1985, Reference Sen1992, Reference Sen1999). The capabilities approach has, of course, been subjected to criticisms (Giri, Reference Giri2000; Menon, Reference Menon2002; Pogge, Reference Pogge, Brighouse and Robeyns2010, Reference Pogge2002)—a number of which are addressed by Nussbaum (Reference Nussbaum2000b, Reference Nussbaum2007, Reference Nussbaum2019)—and there are critical differences between Nussbaum and Sen, the two major proponents of the view (Nussbaum, Reference Nussbaum2003). However, we here adopt the approach as articulated by Nussbaum, not only because the approach remains plausible to us despite her critics, but because it has also been endorsed by a large number of philosophers and has become part of the theoretical foundations of contemporary international development policies, including the United Nation’s Human Development Index (Stanton, Reference Stanton2007).Footnote 5
Nussbaum (Reference Nussbaum2003: 40) proposes ten “human capabilities” that, she argues, are required by “the dignity of the human being and . . . a life worthy of that dignity.” Among these are the following seven: 1) life; 2) bodily health; 3) senses, imagination, and thought (being able to sense, imagine, think, and reason in a “human” way informed by education); 4) emotions (being able to experience love, grief, longing, gratitude; not having one’s emotional development blighted by fear and anxiety); 5) practical reason (the ability to form a conception of the good and engage in reflection about the course of one’s life); 6) affiliation (being able to live with others, show concern for them, engage in social interaction with them); and 7) play (being able to laugh and enjoy recreational activities).Footnote 6 Nussbaum argues that these capabilities are “entitlements” of every person and that if we use the “language of rights,” we can say that every individual has a “human right” to these capabilities (Nussbaum, Reference Nussbaum2011b: 36).
The harms that social media addiction—and internet addictions in general—inflict on the addict offend against these seven human capabilities that, according to Nussbaum, are required by human dignity and to which every person has a right.Footnote 7 Specifically, studies that have examined the harms social media addicts suffer and the corresponding capabilities they impair include the following:
1) Life: Several studies (Luxton, June, & Fairall, Reference Luxton, June and Fairall2012; Twenge, Joiner, Rogers, & Martin, Reference Twenge, Joiner, Rogers and Martin2017) have shown that those who manifest an internet addiction, including a social media addiction, are more likely than others to have suicidal ideation. A recent meta-analysis of these studies by Cheng et al. (Reference Cheng, Tseng, Lin, Chen, Stubbs and Carvalho2018) showed that persons who have any kind of internet addiction not only think of suicide but also have significantly higher rates of planning and of actually attempting suicide.
2) Bodily health: A number of studies (Andreassen, Reference Andreassen2015; Kim, Park, Kim, Jung, Lim, & Kim, Reference Kim, Park, Kim, Jung, Lim and Kim2010; Koc & Gulyagci, Reference Koc and Gulyagci2013; Wolniczak et al., Reference Wolniczak, Cáceres-DelAguila, Palma-Ardiles, Arroyo, Solís-Visscher and Paredes-Yauri2013) found that compared to nonaddicts, adolescents who had a social media addiction, as well as those with other forms of internet addiction, suffered from poor sleep quality, used more alcohol and tobacco, ate irregularly, and had poor diets. Kojima et al. (Reference Kojima, Sato, Akiyama, Shinohara, Mizorogi and Suzuki2019) found that in general, adolescents addicted to the internet (including those addicted to social media) engaged in less exercise and physical activity and had less sleep. All of these factors, of course, undermine a person’s bodily health.
3) Senses, imagination, and thought: Researchers have found an association between social media addiction (and other internet addictions) and a decline in the ability to reason accurately, think clearly, and engage in activities that require concentrated thought (Judd, Reference Judd2014; Junco, Reference Junco2012; Karpinski, Kirschner, Ozer, Mellott, & Ochwo, Reference Karpinski, Kirschner, Ozer, Mellott and Ochwo2013; Kirschner & Karpinski, Reference Kirschner and Karpinski2010).
4) Emotions: Those who are addicted to social media, and to the internet in general, suffer a number of emotional deficits, including depression, low self-esteem, social anxiety, alienation from family and peers, hostility toward others, and poor interpersonal relationships (see the reviews of Andreassen, Reference Andreassen2015; Ko, Yen, Yen, Chen, & Chen, Reference Ko, Yen, Yen, Chen and Chen2012; see also: Chen & Lee, Reference Chen and Lee2013; Huang, Reference Huang2017; Sampasa-Kanyinga & Lewis, Reference Sampasa-Kanyinga and Lewis2015; Satici & Uysal, Reference Satici and Uysal2015; Twenge, Martin, & Campbell, Reference Twenge, Martin and Campbell2018; Vannucci, Flannery, & Ohannessian, Reference Vannucci, Flannery and Ohannessian2017).Footnote 8
5) Practical reason: Studies have found that those with a social media addiction are less satisfied with how their lives have progressed (Błachnio, Przepiorka, & Pantic, Reference Błachnio and Przepiorka2016; Samaha & Hawi, Reference Samaha and Hawi2016), have low levels of control over the courses their lives take, and have less ability to plan into the future (Akın, Arslan, Arslan, Uysal, & Sahranç, Reference Akın, Arslan, Arslan, Uysal and Sahranç2015; Błachnio & Przepiorka, Reference Błachnio and Przepiorka2016; Ismail & Zawahreh, Reference Ismail and Zawahreh2017; Mehroof & Griffiths, Reference Mehroof and Griffiths2010). But the most significant assault that social media addictions inflict on the ability to direct one’s life according to the dictates of practical reason is that social media addictions, like all addictions, damage autonomy by limiting the ability to prevent social media from taking over one’s life (Çam & Isbulan, Reference Çam and Isbulan2012; Wang, Lee, & Hua, Reference Wang, Lee and Hua2015).Footnote 9
6) Affiliation: Several studies have reported that social media addictions are associated with social isolation and loneliness (Błachnio & Przepiorka, Reference Błachnio and Przepiorka2019; Çam & Isbulan, Reference Çam and Isbulan2012; Elphinston & Noller, Reference Elphinston and Noller2011; Griffiths et al., Reference Griffiths, Kuss, Demetrovics, Rosenberg and Feder2014; Karapetsas, Karapetsas, Zygouris, & Fotis, Reference Karapetsas, Karapetsas, Zygouris and Fotis2015; Radhamani & Arulsamy, Reference Radhamani and Arulsamy2012; Zaremohzzabieh, Samah, Omar, Bolong, & Kamarudin, Reference Zaremohzzabieh, Samah, Omar, Bolong and Kamarudin2014). Kraut, Patterson, Lundmark, Kiesler, Mukopadhyay, and Scherlis (Reference Kraut, Patterson, Lundmark, Kiesler, Mukopadhyay and Scherlis1998), Snyder, Li, O’Brien, and Howard (Reference Snyder, Li, O’Brien and Howard2015), and King and Delfabbro (Reference King and Delfabbro2018) found that those with internet addictions in all its forms engage in fewer social activities, spend less time with family and friends, and experience less family closeness.
7) Play: Although those affected specifically with online gaming addiction may engage in excessive amounts of online gaming, all others afflicted with social media addiction or any other form of internet addiction have little time to participate in sports or any other kind of recreational activities, much less to “enjoy” them (Kim et al., Reference Kim, Park, Kim, Jung, Lim and Kim2010; Zhang, Reference Zhang2012).
The harms associated with social media addictions, then, are substantial moral injuries inflicted on the users they encumber. If we accept Nussbaum’s (Reference Nussbaum2003: 40) argument—as we do—they are harms that strike at the “central requirements of a life with dignity.” To use Nussbaum’s language, inflicting such harms are violations of the addicted person’s rights (Nussbaum, Reference Nussbaum2011a). Inflicting such harms, then, is, prima facie at least, morally wrong.
An objection might be raised to our argument at this point. We argue that internet addiction (particularly social media addiction) imposes serious harms on users. To support our argument, we have cited a number of studies, many of which are correlational studies, that show that addiction to social media is associated with certain detrimental conditions, such as depression and anxiety. It may be objected, however, that although correlational studies may show that addiction to social media is associated with these detrimental conditions, they do not show that the addiction to social media (or, more generally, to the internet) causes those harmful conditions. Recent critical reviews of the research on social media have, in fact, pointed out that the correlational studies do not adequately distinguish cause from effect (Odgers & Jensen, Reference Odgers and Jensen2020; Orben & Przybylski, Reference Orben and Przybylski2019). Moreover, it is possible that the causality is bidirectional (Zink, Belcher, Kechter, Stone, & Leventhal, Reference Zink, Belcher, Kechter, Stone and Leventhal2019). Indeed, some studies have found evidence that depression and anxiety lead some people to become addicted to the use of social media, while the addiction to social media leads others to fall prey to depression and anxiety (Gamez, Reference Gamez2014; Li et al., Reference Li, Mo, Lau, Su, Zhang and Anise2018).
A number of longitudinal and experimental studies, however, have addressed the causality issue, and these provide grounds for believing that, even if in some cases conditions such as depression and anxiety lead some users to become addicted to the use of social media, nevertheless, addiction to social media causes a significant number of users to fall prey to these detrimental conditions. A longitudinal study by van den Eijnden, Meerkerk, Vermulst, Spijkerman, and Engels (Reference Eijnden, Meerkerk, Vermulst, Spijkerman and Engels2008) found that the addicted use of chat and messenger features, now a core part of most social media platforms, at one point in time predicted the development of depressive symptoms six months later, while depressive symptoms did not predict later addiction to social media. The authors speculated that being addicted to social media might lead to the displacement of face-to-face interactions with friends and family and that the reduction in such face-to-face interactions results in depressive symptoms. Lam and Peng (Reference Lam and Peng2010) found that young subjects who engaged in the addicted use of the internet at the beginning of their study developed depressive symptoms nine months later. A three-year longitudinal study by Shakya and Christakis (Reference Shakya and Christakis2017), employing 5,208 US subjects, found that the more addicted their respondents became to the use of Facebook over three years, the more their physical health later declined, the poorer their mental health became, the lower they assessed their life satisfaction to be, and the higher their body mass index became. On the other hand, the more time their respondents devoted to interacting with real-world friends, the better they later fared on these measures. In an experimental study, Kross et al. (Reference Kross, Verduyn, Demiralp, Park, Lee and Lin2013) followed eighty subjects over two weeks, asking them to text their responses to a questionnaire assessing their subjective well-being five times per day for fourteen days. Their study found that the more frequently their subjects interacted with Facebook, the lower their subsequent subjective well-being. A randomized experimental study by Tromholt (Reference Tromholt2016) found that when Facebook users were asked to give up their use of Facebook, they experienced fewer symptoms of depression a week later compared to those who continued to use Facebook. A similar experimental study by Hunt, Marx, Lipson, and Young (Reference Hunt, Marx, Lipson and Young2018) followed 143 subjects over a four-month period and found that individuals who stopped using social media subsequently showed a reduction in their levels of depression, while those in a control group that did not stop using social media showed no changes. The decline in depression was strongest in those who were most highly depressed when they stopped using social media. The evidence, then, supports the position that addiction to social media is a cause of the harmful conditions that the correlational studies have found to be associated with such addiction.
It may also be objected that just because an act harms, or imposes risks of harms, does not necessarily render it morally impermissible; after all, many surgeries, medicines, and so on, cause harms, but we nevertheless deem the harms justified because of the compensating benefits the act produces. One might argue that the aggregate benefits produced by websites like Facebook greatly outweigh (and may justify) the aggregate harms due to addiction. Facebook and other social media websites, for example, have allowed billions of people to communicate and interact in ways that have been of enormous benefit. They have allowed many people to go online and build new relationships or recover old relationships with distant family and friends, to share their expertise and knowledge with others, to educate themselves about what is happening in the world, to communicate in times of crisis, and to organize entire social movements. In other words, social media also produces benefits, particularly by enhancing communication. Such benefits are not negligible, and the benefits Facebook and other such websites have produced may very well outweigh the harms they produce.
But this objection fails to consider the fact that the immense benefits associated with the internet in general, and social media in particular, do not require the use of the mechanisms that have given these websites their addictive character. Much of the communicative and social interaction benefits social media websites deliver can be produced even if social media companies did not introduce the addictive mechanisms that they have designed into their websites, such as the intermittent variable rewards, social validation rewards, and elimination of natural stopping cues that we discussed earlier. These addictive mechanisms are not necessary to provide the communicative, relationship-building, educative, and organizational benefits social media has provided. The internet companies that build social media websites, then, build mechanisms into their websites that end up harming their users by addicting them, though they could provide similar valuable forms of social communication without those mechanisms.Footnote 10 Social media addiction is not a necessary part of delivering the benefits these products provide.
We conclude that it is morally wrong, then, to inflict on users the kinds of addictions that afflict many users as a result of the way social media companies construct their platforms and that the benefits produced by those platforms cannot justify the assaults on human dignity that result from the harms associated with those addictions.
2.2 The Adding Insult to Injury Argument
Not only are social media websites designed in ways that harm their users by addicting them but they add insult to the injury in a way that demeans and thus disrespects their users. To bring out this point, it will help first to briefly touch on a key feature of the design of social media platforms: adaptive algorithms.
Social media companies use so-called adaptive algorithms that continuously refine their platforms such that they can become more addictive for each user. The algorithms embedded in social media adjust the content they feed each particular user such that each user will remain engaged with the platform for ever longer periods of time (Lanier, Reference Lanier2018; Rader & Gray, Reference Rader and Gray2015).Footnote 11 The algorithms do this by monitoring the amount of time particular kinds of content keep the particular user engaged with the platform, and they use that data to continuously adjust the content so that the particular user remains engaged with the platform for ever lengthening periods of time (Lee, Hosanagar, & Nair, Reference Lee, Hosanagar and Nair2018). The user’s engagement with social media, then, produces an addictive feedback loop: the more one uses the platform, the more data the platform’s algorithm has about what keeps that particular user engaged, and the more the algorithm feeds that particular user precisely the content that will keep them engaged even longer, and so the more addictive the platform becomes for that particular individual (Chessen, Reference Chessen and Yampolskiy2018; Schou & Farkas, Reference Schou and Farkas2016).
Of course, employing user data to influence content and presentation decisions is not new. Television has used Nielsen ratings to make both content and presentation decisions. What is new, however, is the level of granularity with which the adaptive algorithms are able to tailor their platforms to specific individuals and to do so continuously, automatically, and in real time. As Wharton professor Jonah Berger puts it, “social media is like a drug, but what makes it particularly addictive is that it is adaptive. It adjusts based on your preferences and behaviors” (Knowledge@Wharton, 2019).
One might object that all addictions are characterized by tolerance, so that the more a person consumes an addictive substance, the more addicted that individual becomes. That is, the more a vulnerable person consumes alcohol, smokes cigarettes, or snorts cocaine, typically, the more addicted the person becomes to each of these things. So how is the rise in the addictive potential of social media different? While addictive substances change the addicted person by increasing the person’s desire or craving for the substance, the adaptive algorithms of addictive social media websites change the website itself to increase its own addictive potential for each particular user. In other words, the more a person uses a social media platform, the more addictive the platform itself becomes (and in turn, the greater the propensity and likelihood of addicting the user or making the user more addicted). Cigarettes do not change themselves to become more addictive for each particular smoker; however, the more a person uses a social media website, the more addictive the website itself becomes for that particular individual.
Crucially, then, there is an added insult in the way the social media platform’s addictive potential is increased: the social media companies involve the individual in the very process that makes the platform more addictive to that individual. Not only are social media companies inflicting the harms associated with the addiction but they get the user to contribute to their ability to do this. The user is being used against oneself, given that by using the social media platform, the user provides the data that make the platform itself more addictive for that individual. This adds a demeaning insult to the harms that accompany social media addictions and makes social media companies’ act of addicting their users particularly perverse.Footnote 12
To highlight the nature of the demeaning insult, it will help to consider insults in a different context: paternalistic policies. Shiffrin (Reference Shiffrin2000: 207) argues that paternalistic policies “convey a special, generally impermissible, insult to autonomous agents.” This sort of insult has been characterized as “effectively telling citizens that they are too stupid to run their lives, so Big Brother will have to tell them what to do” (Anderson, Reference Anderson1999: 301).Footnote 13 More simply, the thought such paternalistic policies and interventions express is the insulting thought that “you do not know best with regard to your own matters” (Cornell, Reference Cornell2015: 1316) and that “we know better than you what’s good for you” (1317).
Now the insult in getting a person to contribute to making addictive the very thing to which that person becomes addicted expresses something worse than the insult involved in paternalism.Footnote 14 The insult involved when a social media website uses the person to harm themself is not the insult that a person does not know what is best for them (the insult expressed in some acts of paternalism); rather, it expresses the demeaning idea that the person’s interests do not matter at all—a paradigmatic instance of disrespect. The insult involved in some cases of paternalism might be preferable, given that in such cases, at least what’s best for you is a consideration in the decision calculus, even if it is condescending. But the insult involved in the case of social media is one that disrespects users through expressing the demeaning thought that the companies do not care whether it is better or worse for the user because the user does not matter; the user’s interests do not figure into the social media company’s decision-making.
The demeaning insult involved in the way social media companies addict users—by getting them to provide the data they will use to addict them—is a further reason why addicting users to social media is morally wrong. We will next turn to building on the argument in this and the previous sections to advance our final argument—that addicting users to social media constitutes a wrongful form of exploitation.
2.3 The Exploitation Argument
Much of the contemporary philosophical attention to exploitation (Mayer, Reference Mayer2007; Sample, Reference Sample2003; Valdman, Reference Valdman2009; Vrousalis, Reference Vrousalis2018; Wertheimer, Reference Wertheimer1996; Zwolinski & Wertheimer, Reference Zwolinski and Wertheimer2017), including in business ethics (Arnold, Reference Arnold2010; Arnold & Bowie, Reference Arnold and Bowie2003; Berkey, Reference Berkey2020; Powell & Zwolinski, Reference Powell and Zwolinski2012; Snyder, Reference Snyder2010, Reference Snyder2013; Zwolinski, Reference Zwolinski2008, Reference Zwolinski2009), has been directed at what we might call the “hard case” of exploitation, that is, understanding why and to what extent exploitation is wrong, when in many exploitative arrangements (e.g., sweatshops and price gouging), both parties are better off than they would be without the arrangement. But there is an easier case of exploitation: the case of exploitation that harms the exploited party. We will argue that addicting users to social media is just such a case. In section 2.1, we discussed the harms involved in addicting users to social media. Now, we turn our attention to why addicting users to social media is a form of exploitation and one that is morally objectionable.
Wood (Reference Wood1995, Reference Wood2016) has provided an important account of exploitation that has had influence in a diverse range of contexts (e.g., Arnold & Valentin, Reference Arnold and Valentin2013; Healy, Reference Healy2010; Miller, Reference Miller2010; O’Neill, Reference O’Neill2013; Rogers, Mackenzie, & Dodds, Reference Rogers, Mackenzie and Dodds2012). Wood (Reference Wood1995) holds that exploitation involves taking advantage of a person’s vulnerability to advance one’s own ends. He notes, “To exploit someone or something is to make use of him, her, or it for your own ends by playing on some weakness or vulnerability in the object of your exploitation” (Wood, Reference Wood and Honderich2005).
But not all acts of taking advantage of another’s weakness or vulnerability for one’s own ends are morally objectionable—that is, not all acts of exploitation are morally objectionable. For example, it is not wrong in basketball to exploit a defender’s lapse in attention to pass the ball to a teammate for an easy layup, nor is it objectionable for an attorney to exploit a weakness in the opposition’s argument (Wood, Reference Wood1995: 152). So, what makes an act of exploitation morally objectionable? For an act of exploitation to be a wrongful kind, it must involve disrespect toward the object of exploitation (Arnold, Reference Arnold2010; Wood, Reference Wood1995).
We will build on the argument in the previous subsection and argue that addicting users to social media involves a wrongful form of exploitation. We can characterize the components of the morally objectionable form of exploitation in which we are interested as follows: exploiting X involves 1) taking advantage of X’s vulnerability to 2) advance one’s own ends 3) in a way that disrespects X.Footnote 15 In section 2.2, we already discussed the demeaning insult that disrespects the user when social media companies design their websites in ways that addict their users. So now, we will focus on 1) and 2): how social media companies advance their own ends through taking advantage of their users’ vulnerability.
According to Wood (Reference Wood1995), then, an act is exploitative only if the exploiter advances his or her ends (even if the exploiter does not benefit all things considered) through the interaction with the object of exploitation. This is clearly satisfied in the interaction between social media companies and their users. Social media companies, in fact, are among the most lucrative of all businesses, and given that their profitability stems largely from advertisements directed at users (PwC, 2018), it is clear that social media companies are advancing their own ends when they get users to engage and remain engaged with their social media platforms. This point is uncontroversial, and we will not say more about how social media companies benefit themselves through their interactions with their users.
However, for the interaction between social media companies and users to be exploitative, the companies must advance their ends in a certain way: they must do so by taking advantage of the vulnerability of the users. So, we now turn our attention to how social media companies take advantage of the vulnerability of social media users to advance their own ends.
There are two sources of vulnerability in social media users. The first source of vulnerability is seen in the garden-variety type of exploitation that exists between drug dealers and their addicted buyers. This vulnerability is based on the addicted person’s powerful and sometimes desperate craving for the addictive object that is the usual outcome of becoming addicted to the object. Wood (Reference Wood1995: 143) notes that “an addict’s need or desire for drugs, for example, is clearly a vulnerability which pushers may [exploit].”Footnote 16 Similarly, social media companies exploit the desire or craving to use their platforms that is the result of becoming addicted to those platforms, and the companies profit when this craving leads their users to engage with the platforms.
The second source of vulnerability is rooted in the pervasiveness and importance of the internet in our lives. Even if a user were to overcome the first source of vulnerability (i.e., were to overcome his or her addiction), the user must continue to contend with this second source. The second source of vulnerability is based on the fact that the same powerful desires or cravings that are the result of becoming addicted to an object in the first place can be reignited by environmental cues even after the addict has managed to overcome the addiction (Lu et al., Reference Lu, Xu, Ge, Yue, Su and Pei2002; Niaura, Rohsenow, Binkoff, Monti, Pedraza, & Abrams, Reference Niaura, Rohsenow, Binkoff, Monti, Pedraza and Abrams1988). Several studies have shown that objects or situations that are associated in the addict’s memory with the object of his or her addiction will arouse the desires and cravings that originally accompanied the addiction, even years after the addict was presumed to have overcome the addiction (Conklin, Reference Conklin2006; Siegel, Reference Siegel1999). A former drug addict, for example, may begin to experience such cravings when seeing drug paraphernalia or watching a movie with scenes of people using drugs (University of Guelph, 2019; Wolter, Huff, Speigel, Winters, & Leri, Reference Wolter, Huff, Speigel, Winters and Leri2019). In a similar way, people who have recovered from an addiction to social media (or some other form of internet addiction) may again experience a craving to engage with social media when they see others using a computer or smartphone or when they themselves use a computer or smartphone for some purpose unrelated to social media (Ko et al., Reference Ko, Liu, Yen, Yen, Chen and Lin2013). Unfortunately, because of the pervasiveness of the internet and its unavoidability in our lives, this second source of vulnerability is inescapable in contemporary life.
In other words, the pervasiveness and importance of the internet in our lives create an inescapable vulnerability to exploitation that makes addicting users to social media especially invidious. Addictions to many other activities and goods—for example, gambling, heroin, marijuana, television, and, to a lesser extent, alcohol—are such that one can get through life without having to be in situations where one is exposed to the environmental cues that can reignite craving for the addictive object. One can maintain a productive life even if one, for example, avoids going to casinos, removes oneself from the environment in which heroin use was common, or gets rid of the television. But it is virtually impossible in today’s world to avoid use of the internet. While one can get on with a fairly productive life with little or no exposure to heroin, television, or gambling, it is extremely difficult to get by in contemporary society without exposure to the internet.
Moreover, it is not just that the internet is pervasive; it also plays a legitimate and essential role in many of our lives (Jackson, Reference Jackson2011). Many professional jobs require one to use email. Students at universities rely on the internet, as universities use online portals for grades and assignments, email communications, and entire courses. Health care professionals often convey test results through the internet. One report indicates that a majority of employers are less likely to hire a person without an active online presence (Harris Poll, Reference Poll2017). Some employers strongly encourage employees to be active on social media and to post their experience as employees so that they can serve as brand ambassadors (Cervellon & Lirio, Reference Cervellon and Lirio2017). Many university social groups rely heavily on social media. Alerts and active shooting warnings are often disseminated through social media platforms by local governments, university security departments, and regional police departments; in some cases, changes to national and foreign policy are announced through the social media accounts of government officials. In other words, the internet’s reach into our lives is much deeper and wider than the reach of other addictive substances and that constant exposure provides the cues that produce the cravings of social media addiction. This gives social media businesses innumerable opportunities not only to addict but to also readdict users.
The pervasiveness feature is perhaps most worrying in the context of children and teens.Footnote 17 Unlike many addictive substances and activities that are illegal for minors, the internet is entirely licit. A fifth grader cannot go to a store to purchase cigarettes or alcohol. Similarly, teenagers and children are not permitted to gamble in casinos. Yet there are few barriers to a child’s internet use, and in fact, children face a significant cost to not using the internet.Footnote 18 Children and teens, then, are exposed to the internet at a time when they lack full moral agency and are most susceptible to addiction (Chambers, Taylor, & Potenza, Reference Chambers, Taylor and Potenza2003; Jordan & Andersen, Reference Jordan and Andersen2017).
In addition, some individuals, adults as well as children, have characteristics that make them particularly vulnerable to becoming addicted to the internet. Some studies have shown, for example, that users with low self-control (Li, Dang, Zhang, Zhang, & Guo, Reference Li, Dang, Zhang, Zhang and Guo2014; Özdemir, Kuzucu, & Ak, Reference Özdemir, Kuzucu and Ak2014) and neuroticism (Kuss, Griffiths, & Binder, Reference Kuss, Griffiths and Binder2013) are particularly vulnerable to internet addiction. The pervasiveness feature of the internet means that individuals with such vulnerabilities will find it particularly difficult to avoid becoming addicted.
Addicting users, given our current context, then, constitutes a form of morally objectionable exploitation. Social media companies exploit the vulnerabilities of potential targets who are vulnerable not because of deviant preferences but because our society now relies heavily on the internet. Internet companies have a vast number of potential addicts who cannot simply follow Nancy Reagan’s infamous mantra to “just say no.”
To conclude, given how pervasive the internet is in our lives, and how difficult it is for most of us to forgo the internet, addicting users to social media involves an especially invidious sort of exploitation. By inflicting its users with addiction, social media businesses engage in a form of morally objectionable exploitation.
In this section, we argued that addicting users to social media is impermissible because it involves unjustifiably harming them in a way that is demeaning and objectionably exploitative. We argued that addicting users to social media harms them in ways that violate their rights and that these harms are not justified given that whatever benefits social media may provide, they can be realized without addiction. Second, the way in which social media companies have users contribute to making the platforms themselves more addictive, we argued, is particularly perverse because it involves a demeaning insult. Furthermore, addicting users is a morally objectionable form of exploitation that is especially troubling because the pervasiveness and legitimate role the internet plays in our lives create for some users an inescapable vulnerability to such exploitation.
In what follows, we will discuss the nature of the business model used by social media companies and how it incentivizes this wrongful kind of behavior.
3. A BUSINESS THAT INCENTIVIZES WRONGDOING
Many kinds of businesses (both technology and nontechnology businesses) provide products that addict their users. But addiction is merely a contingent feature of the business model of most of them. For example, a cigarette company would not object if a customer bought its product and threw it in the garbage, used the cigarettes to build model bridges, transformed them into modern art, or used the product in any other way apart from smoking, so long as the customer continued to purchase the product.Footnote 19 In other words, the cigarette company would be indifferent to whether a customer ever actually smoked its cigarettes, as long as its revenues continued to flow at the same or an increased rate.Footnote 20
Something similar is true even for some addictive technology products that do not have an attention-economy business model. For example, consider subscription-based digital streaming services (e.g., Netflix): the contemporary popularity of the term binge watching is perhaps in large part due to such services. But so long as their customers purchase or renew their memberships, it is immaterial to these subscription streaming services whether or not they binge watch a given television series. This is not to say that these subscription-based streaming services do not employ mechanisms that render their platforms addictive: automatically rolling over into the next episode is a feature designed to keep users on the platform by eliminating natural stopping cues (e.g., having to end an episode and click into a new one). But the point is that it is not a necessary feature of the business model of companies with subscription-based streaming services that customers continue to watch the companies’ shows. As long as customers renew or purchase their memberships, their failure to binge watch is not a significant problem for these companies. Perhaps it is even beneficial to subscription-based streaming services; assuming a company pays royalties on a per use basis, the company could lower its costs, and it would perhaps even be able to narrow its bandwidth infrastructure costs. To be clear, we are not saying that all of its customers would continue to buy and renew their subscriptions to these streaming services if they did not find the content addictive; rather, we are pointing out that making a platform addictive is not an essential feature of the subscription-based streaming service business model.
But attention-economy businesses—of which social media businesses are the paradigmatic example and our primary focus—have a business model that exhibits an important difference: it hinges on keeping users active on a platform for prolonged periods of time. The longer a user is active and engaged on a social media platform, the more profitable it is for the social media company. This is because the longer the user remains engaged with the platform, the more likely it is that this user will be exposed to, influenced by, and engaged with advertisements, and so the more the social media company can charge its advertisers (Lanier, Reference Lanier2018; McNamee, Reference McNamee2019; Price, Reference Price2018). Users of social media, unlike users of cigarettes, alcohol, or junk food, are not the source of the companies’ revenues. The revenues of social media companies come from advertisers, not users. As the familiar slogan goes, with social media, you are not the customer, you are the product. Footnote 21 Thus built into the business model of social media is a strong incentive to keep users online for prolonged periods of time, even though this means that many of them will go on to develop addictions (Alter, Reference Alter2017; Price, Reference Price2018). And, as we have argued, the significant harms of social media addiction have a temporal dimension: they are primarily related to the amount of time the person who becomes addicted spends on social media.Footnote 22 Given the arguments from the previous section—that addicting users to social media is impermissible because it inflicts unjustified harms in a way that is demeaning and objectionably exploitative—social media businesses have a strong incentive to engage in wrongdoing.
To be clear, we are not claiming that ad-based businesses are the only ones with a strong incentive to capture their customers’ attention for as long as possible. We are arguing, rather, that insofar as a company’s business model is an attention-economy business model (of which the ad-based models of social media companies are a paradigmatic example), this model generates a strong incentive to design websites in ways that addict users. The prime incentive for an attention-economy internet business is to get its users to devote prolonged periods of time to its website, and devoting their time to the website, for those who subsequently become addicted, is a primary source of the harms associated with their addiction.
The attention-economy business model is not novel, of course: both radio and TV programming have long run on such a model (Wu, Reference Wu2016). Worries about addiction to radio and TV were also raised when these technologies first came to market (Meerloo, Reference Meerloo1954; Sussman & Moran, Reference Sussman and Moran2013). And as ad-based attention-economy businesses, TV and radio also have an incentive to addict. But, as we have argued, technologies such as adaptive algorithms allow social media companies to target and continuously maximize their addictive potential at the individual level in ways that radio and television, currently, at least, cannot do.
Not all social media users, of course, become addicted, and there are a variety of reasons why particular individuals are vulnerable to becoming addicted to various behaviors, including genetics, environmental factors, and individual vulnerabilities (Browne et al., Reference Browne, Hing, Rockloff, Russell, Greer and Nicoll2019; Kim & Hodgins, Reference Kim and Hodgins2018). But a particularly important cause of internet addiction in general, and social media addiction in particular, are the design elements that internet companies embed in their platforms (Alter, Reference Alter2017; Price, Reference Price2018). Some of the design elements that addict users to internet platforms were originally developed by engineers who drew on behavioral psychology to keep gamblers seated before the computerized slot machine monitors (electronic gambling machines or EGMs) that have largely replaced other forms of gambling in casinos (Abbott, Reference Abbott2017; Breen & Zimmerman, Reference Breen and Zimmerman2002; Schüll, Reference Schüll2014). According to Yücel, Carter, Harrigan, van Holst, and Livingstone (Reference Yücel, Carter, Harrigan, Holst and Livingstone2018: 20), these EGMs “are intentionally designed with carefully constructed design elements … that modify fundamental aspects of human decision-making and behaviors, such as classical and operant conditioning, cognitive biases, and dopamine signals.” Having been developed in the gambling industry, it was an easy step to adapt these design techniques to early computer games and then to the design of internet websites (Alter, Reference Alter2017: 136–39; Courtwright, Reference Courtwright2019). But web design researchers have gone on to develop new addicting technologies that combine engineering and behavioral psychology to ensure website users will be “persuaded” to behave as the designer wants (Alter, Reference Alter2017; Fogg, Reference Fogg2003; Lanier, Reference Lanier2018; Price, Reference Price2018). Engineers trained in university programs where such techniques are researched, developed, and taught (e.g., at the Persuasive Technology Lab of Stanford University, located in Silicon Valley) are hired by Silicon Valley companies to use those techniques—for example, variable reinforcement (Cash et al., Reference Cash, Rae, Steel and Winkler2012)—to design websites that entice users to remain engaged for ever longer periods of time (Andersson, Reference Andersson2018; Leslie, Reference Leslie2016; Simone, Reference Simone2018) and that ultimately addict many of them (Alter, Reference Alter2017; Lanier, Reference Lanier2018; Young & de Abreu, Reference Young and Abreu2011). Users who are vulnerable become “hooked” (Eyal, Reference Eyal2014). The morally significant harms suffered by those who become addicted to social media, then, are the result of the design decisions of people who work in the companies that own and create those platforms.
Our aim has not been to argue that social media firms intentionally addict their users; rather, we have focused exclusively on characterizing the moral dimensions of the act of social media firms designing platforms in ways that result in addicting users (whatever the intentions might have been of the people designing these platforms). Making claims about any given agent’s intentions with respect to an action requires a kind of evidence that we have not aimed to provide. (We may note, however, that there is a plausible case to be made that some individuals at social media companies at least knew that users would become addicted and thus harmed by their website designs.)Footnote 23 Our chief aim in this section has been to discuss some of the distinctive incentives created by the business model of social media companies and to highlight how these incentives—particularly the incentive to monopolize the user’s time—have led to the time-related harms inflicted on those who become addicted to social media.
4. IMPLICATIONS FOR THEORY AND PRACTICE
Some implications for both theory and practice are now worth noting. Several decades ago, the importance of not divorcing business ethics and engineering ethics was most prominently raised by the case of Ford Pinto (Danley, Reference Danley2005). Our article provides further support for why certain issues in design ethics and engineering ethics are not only of tangential relevance to business ethics but themselves raise distinctly business ethics issues. While the specific issues of how exactly to design a social media platform may turn on questions of engineering and its ethics, many of these decisions are made by the company’s managers and are prompted by the incentive structure of the company. Scholars should not see engineering ethics questions as divorced from business ethics, and vice versa.
Second, well-intentioned teachers often encourage children to become more tech savvy, with an eye to preparing them for college and beyond. But this emphasis on technology in K–12 education, given the high addictive potential of social media, should be carried out with full awareness of its costs. More than that, it is not self-evident that a more technologically advanced class is a more pedagogically advanced class. Nor is it obvious that use of technology allows our children to become better—however we may understand this term—graduates or even citizens of our communities. Indeed, the founders and executives of many Silicon Valley tech companies—employees of the very firms that create the most addictive platforms—have opted to send their children to low-tech schools that do not integrate computers, tablets, or other electronic devices into their curricula (Archibald, Reference Archibald2018).Footnote 24
Furthermore, although much research has focused on the so-called digital divide (the disparity in access to the technology needed for educational and professional success between low- and high-income communities) (Rideout & Robb, Reference Rideout and Robb2019; van Dijk, Reference Dijk2006), there is a different kind of digital divide—call it the digital use divide—where teens in low-income communities are exposed to nearly two hours more per day of screens than teens in wealthier communities (Rideout & Robb, Reference Rideout and Robb2019). While it is important to ensure that children of low-income communities have access to the resources required for educational and professional success, understanding the digital use divide takes on added importance, given the potential to addict.
Third, the design features firms use to make their platforms more addictive could be used for the opposite purpose: to empower users to have a healthier relationship with social media. Importantly, these are fixes tech companies could implement with relative ease. For example, Apple has implemented features into its most recent iOS operating system to alert the user to his or her phone’s usage statistics (e.g., hours spent on the device, number of instances a user turned on his or her phone). Something similar could be done for social media. Harris (Reference Harris2018) suggests other helpful design features, including alerting users to the estimated time they would spend were they to log in to a given website, alerting them to how long ago they logged in, and more. These suggestions are akin to the sorts of suggestions Sunstein and Thaler (Reference Sunstein and Thaler2008) make in their discussion of nudges: in the same way that use of an opt-out on an organ donor form dramatically increases the number of donors, social media companies could assume that users opt out of the use of addictive aspects of technology unless they explicitly opt in (see also Goldstein, Johnson, Herrmann, & Heitmann, Reference Goldstein, Johnson, Herrmann and Heitmann2008).
Fourth, insofar as social media firms continue to render their products more addictive, this fact should be made plain to their users. This is especially so given that, as we discussed, the platforms themselves are increasing in addictive potential due to the use of adaptive algorithms. Imagine if every time you bought coffee from your neighborhood café, the coffee, without your knowledge, spiked in addictiveness. This, obviously, would be troubling. But it might be made less bad if the café were to tell you that it would increase the addictiveness of your coffee each time you purchased coffee there. Tech firms, similarly, owe it to their users to make it clear that they are employing the users’ usage data in ways that will not only make the experience better but may also make the platform more addictive. Moreover, doing so would help to lessen the force of the insult we discussed in section 2.2 on adding insult to injury. In short, even if technology firms continue to addict users, they ought to be transparent to users about the ways in which they are incorporating tools of behavioral psychology to design mechanisms that may elicit addiction.
Fifth, we should take seriously the possibility of ridding ourselves of social media until it takes on a form with a dramatically changed incentive structure and is designed to empower users in their decisions regarding its use (Lanier, Reference Lanier2018; Newport, Reference Newport2019). And policy makers have an important role to play.Footnote 25 Although it is unlikely that policy makers would (or even should) pursue measures as drastic as prohibiting social media, policy makers should lower the barriers users face to exit social media. If a user wants to quit Facebook, for example, this is the process the user must go through at present. First, the user must click an unlabeled down arrow at the top right of the screen, and then “Settings.” After doing so, the user is presented with a menu of thirteen options, including “Privacy,” “General,” “Security and Login,” “Your Facebook Information,” and “Blocking.” The user would need to know that the correct option to choose is “Your Facebook Information.” Once that is selected, the user is brought to a menu of an additional five options, one of which says “Deactivate and Delete.”
One might think the process is now complete. Not quite. The user is then presented with a choice to “Deactivate Account or Permanently Delete”—with the default, preselected option being the former. Suppose the user selects “Deactivate Account.” After doing so, the user is brought to a different page, at the top of which it asks, “Are you sure you want to deactivate your account?” followed by five algorithmically curated photographs of that user’s friends. Above each photograph, it notes that the friend will miss the user; so, for example, above Anjali’s photo, it says “Anjali will miss you,” along with a prompt to send Anjali a message (which would then thwart the deactivation process).
Suppose the user remains on course. Facebook next requires the user to select from one of ten reasons for leaving. Each of the listed reasons generates a pop-up window. For example, suppose the user’s selected reason for leaving is “I spend too much time using Facebook”; that option pops up a window with the following response: “One way to control your interaction with Facebook is to limit the number of emails you receive from us. You can control what emails you receive [by clicking this link].” Let’s suppose the user exits this window and continues the deactivation process. Once the user selects his or her reason for deactivating, the user must then select a further box to opt out of receiving future emails from Facebook (and select whether the user wants to keep using Facebook’s messenger platform). Suppose the user opts out of receiving emails from Facebook and declines to continue using Facebook’s messenger platform. Now the user can press the deactivate button. After doing so, once again, a notification pops up asking whether the user is sure about wanting to deactivate. If the user selects selects in the affirmative, the user can then press “Deactivate Now,” which will conclude the deactivation process.
Suppose that, after deactivating, the user wants to return to Facebook. What must the individual do to reactivate? Facebook states, “You can reactivate your Facebook account at any time by logging back into Facebook or by using your Facebook account to log in somewhere else.” That is, simply log back in. Given that many users habitually log in, some users may inadvertently log in. And once a user has logged back in (inadvertently or not), if the user wants to deactivate, the user must restart the entire deactivation process.
Suppose that, instead of deactivating, the user wants to permanently delete. The user needs to go through the same process discussed earlier for deactivating, but the user is instead ultimately brought to a screen that notes, “Your account is scheduled for permanent deletion. Facebook will start deleting your account in 30 days.” If at any point during that thirty-day window the user inadvertently logs back in, the deletion is canceled, and the user must begin the process all over, with a renewed thirty-day period. This recommendation for policy makers is thus a simple one: require lower barriers to exit.
Social media companies have designed their platforms in ways that render their platforms addictive. Moreover, this is precisely what the attention-economy business model of social media companies strongly incentivizes them to do. Our article shows why scholars and policy makers should not treat social media addiction as the same sort of phenomenon as other addictions. We argued that a special kind of wrongdoing is involved in social media companies addicting their users: it unjustifiably harms users in a way that is both demeaning and objectionably exploitative.
For helpful comments, feedback, and conversation, we are grateful to George Akerlof, Sonu Bedi, Suneal Bedi, Brian Berkey, Raphael Calel, Matthew Caulfield, Marc Cohen, Mihailis Diamantis, David Dick, Thomas Donaldson, Nir Eyal, William Gormley, Tae Wan Kim, Dokyun Lee, Jooho Lee, Tammy Madsen, Christopher McCammon, Rosemarie Monge, Calvin Newport, Jo-Ellen Pozner, Irina Raicu, Vinay Ravinder, Paul Regier, Mark Rom, Rebecca Ruehle, Lutz Sager, Robert Shanklin, David Silver, Alan Strudler, and audiences at the Markkula Center for Applied Ethics, Society for Business Ethics 2018, European Group for Organizational Studies 2019, the American Philosophical Association’s Central Division 2019, the Silicon Valley Capital Club, the Ethics in a Digital Age conference at the Harvard Business School, Georgetown’s McCourt School of Public Policy, and the Dartmouth Ethics Institute. We also acknowledge helpful feedback from three anonymous referees and editor Bruce Barry.
Vikram R. Bhargava is assistant professor of management and entrepreneurship at the Leavey School of Business at Santa Clara University and faculty scholar of the Markkula Center for Applied Ethics. His research centers around the distinctive ethics and policy issues to which technology gives rise in organizational contexts. He received a joint PhD from the University of Pennsylvania in ethics and legal studies (Wharton) and philosophy (School of Arts and Sciences).
Manuel Velasquez is the Charles J. Dirksen Professor of Business Ethics at Santa Clara University, where he teaches in the Department of Management and Entrepreneurship. The author of Business Ethics: Concepts and Cases, he has published in several journals, including Academy of Management Review, Business Ethics Quarterly, Journal of Business Ethics, California Management Review, and Organizational Dynamics. He has provided workshops on business ethics for companies and business school faculty. His research interests include corporate moral responsibility, natural law theory, international business ethics, and religion and business. He received his PhD from the University of California, Berkeley.