Skip to main content
    • Aa
    • Aa

Integrated Phone Counselling and Text Messaging Services at Quitlines: An Acceptability Study

  • Lorien C. Abroms (a1), Philip Carroll (a1), Ashley L. Boal (a1), Judith Mendel (a1) and Kelly M. Carpenter (a2)
  • DOI:
  • Published online: 01 May 2014

Introduction: With evidence to support the use of text messaging for smoking cessation, some quitlines in North America have incorporated text messaging into their service offerings.

Aims: This study sought to evaluate whether integrated phone counselling and text messaging services are acceptable to quitline callers, and to identify strategies for improving text messaging services in the context of a quitline.

Methods: Thirty-five adult callers of the New Mexico state quitline who had enrolled in multi-call phone counselling and Text2Quit, a text messaging programme, were interviewed by phone. Interviews assessed use and acceptability of the phone counselling and text messaging interventions.

Results: Use of phone counselling and text messaging was generally high among participants. While most participants reported that they would highly recommend Text2Quit (75.8%) or phone counselling (78.8%) individually, a relatively higher proportion indicated they would highly recommend the combined services (93.9%). Suggestions for improvement focused on increased customisation and personalisation.

Conclusions: This study provides preliminary evidence for the acceptability of integrated phone counselling and text messaging services. Research is needed that explores the impact of these widely-used integrated services on smoking cessation.

Corresponding author
Address for correspondence: Lorien C. Abroms, The George Washington University, 2175 K Street, NW, Suite 700, Washington, DC 20037: Email:
Linked references
Hide All

This list contains references from the content that can be linked to their source. For a full set of references and notes please see the PDF or HTML where available.

L. C.Abroms , M.Ahuja , Y.Kodl , L.Thaweethai , J.Sims , J.Winickoff , & R. A.Windsor (2012). Text2Quit: Results from a pilot test of a personalized, interactive mobile health smoking cessation program. Journal of Health Communication, 17 (S1), 4453.

L. C.Abroms , N.Padmanabhan , L.Thaweethai , & T.Phillips (2011). A content analysis of iPhone apps for smoking cessation. American Journal of Preventive Medicine, 40 (3), 279285.

H.Brendryen , F.Drozd , & P.Kraft (2008). A digital smoking cessation program delivered through internet and cell phone without nicotine replacement (happy ending): randomized controlled trial. Journal of Medical Internet Research, 10 (5), e51.

C.Free , R.Knight , S.Robertson , R.Whittaker , P.Edwards , W.Zhou , . . . I.Roberts (2011). Smoking cessation support delivered via mobile phone text messaging (txt2stop): A single-blind randomised trial. The Lancet, 378, 4955.

C.Free , G.Phillips , L.Galli , L.Watson , L.Felix , P.Edwards , V.Patel , A.Haines (2013). The effectiveness of mobile-health technology-based health behaviour change or disease management interventions for health care consumers: a systematic review. PLoS Med. 10 (1):e1001362.

A. H.Mokdad , J. S.Marks , D. F.Stroup , & J. L.Gerberding (2004). Actual causes of death in the United States, 2000. The Journal of the American Medical Association, 291 (10), 12381245.

D. J.Ossip-Klein & S.McIntosh (2003). Quitlines in North America: Evidence base and applications. American Journal of the Medical Sciences, 326 (4), 201205.

A.Rodgers , T.Corbett , & D.Bramley (2005). Do u smoke after TXT? Results of a randomized trial of smoking cessation using mobile phone text messaging. Tobacco Control, 14 (4), 255261.

A.Sood , J.Andoh , S.Verhulst , et al. (2009). ‘Real-world’ effectiveness of reactive telephone counseling for smoking cessation: a randomized controlled trial. Chest, 136, 12291236.

L. F.Stead , T.Lancaster , & R.Perera (2007). A systematic review of interventions for smokers who contact quitlines. Tobacco Control, 16, i3–i8.

S. H.Zhu , C. M.Anderson , G. J.Tedeschi , B.Rosbrook , C. E.Johnson , M.Byrd , & E.Gutierrez-Terrell (2002). Evidence of real-world effectiveness of a telephone quitline for smokers. New England Journal of Medicine, 347 (14), 10871093.

S. H.Zhu , G. J.Tedeschi , C. M.Anderson , & J. P.Pierce (1996). Telephone counseling for smoking cessation: What's in a call? Journal of Counseling and Development, 75, 93102.

Recommend this journal

Email your librarian or administrator to recommend adding this journal to your organisation's collection.

Journal of Smoking Cessation
  • ISSN: -
  • EISSN: 1834-2612
  • URL: /core/journals/journal-of-smoking-cessation
Please enter your name
Please enter a valid email address
Who would you like to send this to? *