Between 2022 and 2024, LexisNexis migrated its customers with subscriptions to LexisLibrary and/or LexisPSL to the new Lexis+ UK platform. In order to assess the overall migration experience, identify challenges faced during the migration and suggest areas for improvement, the BIALL Supplier Liaison Group (SLG) conducted a survey in mid-2024 to gather feedback from members on their experiences of the project. During the summer of 2024, the SLG committee members analysed the results of the survey and put together the report, referenced in this article, that was circulated to BIALL members in October 2024. Lauren Cummings, Ann O’Sullivan and Andrew Thatcher wrote this piece based on the survey results, the report and the subsequent meeting with LexisNexis.