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Stats the Way to do it! Making Metrics Work for You

Abstract

This article by James Mullan looks at a number of different tools for gathering metrics, discusses developing information services using these tools and emphasises their importance as a management tool in recessionary times.

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Ryan, (F.) (2006) Proving the value of information services using metrics: using a relational database management system to defend and develop your service. Business Information Review 23(1), p. 2634.
Hendricks, (B.) et al. (2006) Establishing the return on investment for information and knowledge services: a practical approach to show added value for information and knowledge centres, corporate libraries and documentation centres. Business Information Review 23(1), p. 1325.
Corrall, S. (2000) Strategic Management of Information Services: a Planning Handbook. London: Aslib/IMI.
Best, (Joel) (2001) Damned Lies and Statistics: Untangling Numbers from the Media, Politicians, and Activists. University of California Press. ISBN 0520219783, 9780520219786. 190 pages
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Legal Information Management
  • ISSN: 1472-6696
  • EISSN: 1741-2021
  • URL: /core/journals/legal-information-management
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