Skip to main content
×
×
Home

Intervening in Employee Disputes: How and When Will Managers from China, Japan and the USA Act Differently?

  • Jeanne M. Brett (a1), Catherine H. Tinsley (a2), Debra L. Shapiro (a3) and Tetsushi Okumura (a4)
Abstract

We investigated how third party managers from China, Japan and the USA intervened in employees' disputes. Consistent with predictions, we found (using non-linear HLM analysis) that managers who were superiors to the disputants behaved autocratically and/or decided on conservative (e.g., contract adhering) outcomes; but managers who were peers (especially in China and the USA), generally involved disputants in decision-making and obtained integrative outcomes that went beyond initial contract related mandates. Our results extend prior research and theorizing using the dispositional and constructivist perspectives on culture by introducing norm complexity as an explanation for variations in third party conflict intervention behaviour within one culture.

Copyright
References
Hide All
Adler, N.J. 1991. International dimensions of organizational behavior (2nd ed.). Boston, Mass.: PWS-Kent.
Barry, B., & Shapiro, D. L. 2000. When will grievants choose voice: A test of situational, motivational, and attributional explanations. International Journal of Conflict Management, 11(2): 106134.
Brett, J. M. 2001. Negotiating globally: How to negotiate deals, resolve disputes, and make decisions across cultural boundaries. San Francisco, Calif: Jossey-Bass.
Brett, J. M., Karambayya, R., Tinsley, C. H., & Lytle, A. 2006. ‘The Paradise Project’. Northwestern University, Dispute Resolution Research Center, Negotiation, teamwork, and decision making exercises.
Briley, D. A., Morris, M. W., & Simonson, I. 2000. Reasons as carriers of culture: Dynamic versus dispositional models of cultural influence on decision making. Journal of Consumer Research, 27: 157178.
Brislin, R. W. 1980. Translation and content analysis of oral and written materials. In Triandis, H. C. & Berry, J. W. (Eds.), Handbook of cross-cultural psychology, Vol. 2: 389444. Boston, Mass.: Allyn & Bacon.
Cattell, R. 1988. What is and what might be in present-day research methods concepts. In Nesselroade, J. R. & Cattell, R. B. (Eds.), Handbook of multivariate experimental psychology: 1020. New York N.Y.: Plenum Press. Available from URL: http://www.census.gov/foreign-trade/statistics/product/enduse/imports/c2010.html; http://www.census.gov/foreign-trade/statistics/product/enduse/exports/index.html.
Economist Intelligence Unit. 2003. Country profile: China. London: The Economist Intelligence Unit. Available from URL: http://www.eiu.com/china.
Elangovan, A. R. 1995. Managerial third-party dispute intervention: A prescriptive model of strategy selection. Academy of Management Journal, 20(4): 800830.
Gelfand, M., & Realo, A. 1999. Individualism-collectivism and accountability in intergroup negotiations. Journal of Applied Psychology, 84(5): 721736.
Heine, S. J., Lehman, D. R., Peng, K., & Greenholtz, J. 2002. What's wrong with cross-cultural comparisons of subjective Likert scales? The reference group effect. Journal of Personality and Social Psychology, 82(6): 903918.
Hofstede, G. 1980. Culture's consequences: International differences in work-related values. Beverly Hüls, Calif: Sage.
Hong, Y., Morris, M. W., Chiu, C., & Benet-Martinez, V. 2000. Multicultural minds: A dynamic constructivist approach to culture and cognition. American Psychologist, 55(7): 709720.
Karambayya, R., & Brett, J. 1989. Managers handling disputes. Academy of Management Journal, 32: 687704.
Karambayya, R., Brett, J. M., & Lytle, A. 1992. Effects of formal authority and experience on third-party roles, outcomes, and perceptions of fairness. Academy of ManagementJournal, 35: 426438.
Kirkman, B. L., & Shapiro, B. L. 1997. The impact of national culture on employee resistance to teams: Toward a model of globalized self-managing work team effectiveness. Academy of Management Review, 22(3): 730757.
Kirkman, B. L., & Shapiro, D. L. 2001. The impact of cultural values on job satisfaction and organizational commitment in self-managing work teams: The mediating role of employee resistance. Academy of Management Journal, 44(3): 557569.
Kitayama, S. 2002. Culture and basic psychological processes – toward a system view of culture: Comment on Oyserman et al. (2002). Psychological Bulletin, 128: 8996.
Laurent, A. 1983. The cultural diversity of western conception of management. International Studies of Management and Organization, 13(1-2): 7596.
Leung, K., & Bond, M. 1989. On the empirical identification of dimensions for cross-cultural comparison. Journal of Cross-Cultural Psychology, 20: 133151.
Lind, E. A., Kanfer, R.Earley, C. 1990. Voice, control, and procedural justice: Instrumental and noninstrumental concerns in fairness judgments. Journal of Personality and Social Psychology, 59: 952959.
Lytle, A. L., Brett, J. M., Barnsness, Z. I., Tinsley, C. H.Janssens, M. 1995. A paradigm for quantitative cross-cultural research in organization behavior. In Staw, B. M. & Cummings, L. L. (Eds.), Research in organization behavior, Vol. 17: 167214. Greenwich, Conn.: JAI press.
March, R. M. 1990. The Japanese negotiator: Subtlety and strategy beyond western logic. New York N.Y.: Kodansha International.
Morris, M. W., & Fu, H.-Y. 2001. How does culture influence conflict resolution? A dynamic constructivist analysis. Social Cognition, 19(3): 324349.
Morris, M., & Gelfand, M. 2004. Cultural differences and cognitive dynamics: Expanding the cognitive perspective on negotiation. In Gelfand, M.J. & Brett, J. M. (Eds.), The handbook of negotiation and culture: Theoretical advances and cultural perspectives: 4570. Palo Alto, Calif: Stanford University Press.
Morris, M. W., & Peng, K. 1994. Culture and cause: American and Chinese attributions for social and physical events. Journal of Personality and Social Psychology, 67(6): 949971.
Oyserman, D., Coon, H. M., & Kemmelmeier, M. 2002. Rethinking individualism and collectivism: Evaluation of theoretical assumptions and meta-analysis. Psychological Bulletin, 128: 372.
Raudenbush, S. W., & Bryk, A. S. 2002. Hierarchical linear models: Applications and data analysis methods (2nd ed.). Thousand Oaks, Calif: Sage.
Schneider, S. C., & Barsoux, J. L. 1997. Managing across cultures. London: Prentice Hall.
Schwartz, S. H. 1994. Beyond individualism/collectivism: New cultural dimensions of values. In Kim, U., Triandis, H. C., & Yoon, G. (Eds.), Individualism and collectivism: 85117. London: Sage.
Shapiro, D. L., & Brett, J. M. 2005. What is the role of control in organizational justice? In Greenberg, J. & Colquitt, J. A. (Eds.), Handbook of organizational justice: 155178. Mahwah, NJ.: Lawrence Erlbaum Associates.
Shapiro, D. L., & Tinsley, C. 2001. Intervening ‘fairly’ in employee disputes among nationally-different employees: Is this possible? In Gilliland, S., Steiner, D., & Skarlicki, D. (Eds.), Research in social issues in management: Theoretical and cultural perspectives on organizational justice, Vol. 1: 187213. New York N.Y.: Information Age Publishing, Inc.
Tinsley, C. H. 1998. Models of conflict resolution in Japanese, German, and American cultures. Journal of Applied Psychology, 83(2): 316323.
Tinsley, C. H. 2001. How we get to yes: Predicting the constellation of conflict management strategies that are used across cultures. Journal ofApplied Psychology, 86(4): 583593.
Tinsley, C. H., & Brett, J. M. 2001. Managing work place conflict in the United States and Hong Kong. Organizational Behavior and Human Decision Processes, 85(2): 360381.
Tinsley, C. H., & Pillutla, M. 1998. The influence of culture on business negotiations in the U.S. and Hong Kong. Journal of International Business Studies, 29(4): 711728.
United States Department of Commerce. 2003. US Foreign Trade Highlights. Available from URL: http://www.ita.doc.gov/td/industry/otea/usfth/tabcon.html/.
Von Glinow, M. A., Shapiro, D. L., & Brett, J. M. 2004. Can we talk, and should we?: Managing emotional conflict in multicultural teams. Academy of Management Review, 29(4): 578592.
Recommend this journal

Email your librarian or administrator to recommend adding this journal to your organisation's collection.

Management and Organization Review
  • ISSN: 1740-8776
  • EISSN: 1740-8784
  • URL: /core/journals/management-and-organization-review
Please enter your name
Please enter a valid email address
Who would you like to send this to? *
×

Keywords

Metrics

Altmetric attention score

Full text views

Total number of HTML views: 0
Total number of PDF views: 30 *
Loading metrics...

Abstract views

Total abstract views: 113 *
Loading metrics...

* Views captured on Cambridge Core between September 2016 - 17th July 2018. This data will be updated every 24 hours.