Hostname: page-component-848d4c4894-pftt2 Total loading time: 0 Render date: 2024-05-20T15:40:09.266Z Has data issue: false hasContentIssue false
  • English
  • Français

TOWARD A COMPREHENSIVE DEFINITION OF THE NON-USER

Part of: Socio-technical Issues in Design

Published online by Cambridge University Press:  11 June 2020

L. Augustin ,
B. Kokoschko ,
M. Wiesner  and
M. Schabacker
L. Augustin*
Affiliation:
Otto von Guericke University Magdeburg, Germany
B. Kokoschko
Affiliation:
Otto von Guericke University Magdeburg, Germany
M. Wiesner
Affiliation:
Otto von Guericke University Magdeburg, Germany
M. Schabacker
Affiliation:
Otto von Guericke University Magdeburg, Germany
*
*laura.augustin@ovgu.de

Abstract

Core share and HTML view are not available for this content. However, as you have access to this content, a full PDF is available via the ‘Save PDF’ action button.

The user has been very well defined over the last decades. With human-centered design becoming more widely applied within various industries, the user's needs are being taken into account more than ever. What is often overlooked is the user's counterpart: the non-user. Integrating the non-user into modern development projects provides great additional value. This paper is compiling current definitions in order to analyse them within the context of product development and to make a contribution toward a comprehensive definition of the non-user that can be applied to various disciplines.

Keywords

user-centred designnon-userindustrial designintegrated product developmentuser integration
Type
Article
Information
Proceedings of the Design Society: DESIGN Conference , Volume 1 , May 2020 , pp. 1853 - 1862
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2020. Published by Cambridge University Press

References

Barsch, T., Heupel, T. and Trautmann, H. (Hg.) (2019), Die Blue-Ocean-Strategie in Theorie und Praxis, Springer Fachmedien Wiesbaden, Wiesbaden.CrossRefGoogle Scholar
Bauer, M. (1995), “Resistance to new technology and its effects on nuclear power, information technology and biotechnology”, In: Bauer, M. (Hg.), Resistance to new technology, Cambridge University Press, Cambridge, pp. 1–41.CrossRefGoogle Scholar
Cooper, A. (2004), The Inmates Are Running the Asylum. Why High-Tech Products Drive Us Crazy and How to Restore the Sanity, 2nd edition, Sams.Google Scholar
Ehrlenspiel, K. et al. (2007), Kostengünstig Entwickeln und Konstruieren. Kostenmanagement bei der integrierten Produktentwicklung. 6., überarbeitete und korrigierte Auflage, Springer-Verlag Berlin Heidelberg (VDI-Buch), Berlin, Heidelberg. http://doi.org/10.1007/978-3-540-74223-4.Google Scholar
Feldhusen, J. and Grote, K.-H. (2013), Pahl/Beitz Konstruktionslehre, Springer Berlin Heidelberg, Berlin, Heidelberg. https://doi.org/10.1007/978-1-4471-3581-4CrossRefGoogle Scholar
Foth, M. (Hg.) (2009), “Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group (CHISIG) of the Human Factors and Ergonomics Society of Australia (HFESA)”, The 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group. Melbourne, Australia, 11/23/2009 - 11/27/2009. The University of Melbourne, ACM, New York.Google Scholar
Gardan, J. (2017), “Definition of users’ requirements in the customized product design through a user-centered translation method”, Int J Interact Des Manuf, Vol. 11 No. 4, pp. 813–821. https://doi.org/10.1007/s12008-015-0275-2.CrossRefGoogle Scholar
Hiniker, A. et al. (2016), “MyTime. Designing and Evaluating an Intervention for Smartphone Non-Use”, In: Kaye, J. et al. (Hg.), Proceedings of the 34th Annual CHI Conference on Human Factors in Computing Systems. the 2016 CHI Conference. Santa Clara, California, USA, 5/7/2016 - 5/12/2016. CHI; Association for Computing Machinery; Annual CHI Conference on Human Factors in Computing Systems, The Association for Computing Machinery, New York, New York, pp. 4746–4757.Google Scholar
Kim, C. and Mauborgne, A. (2015), Blue Ocean Strategy, Expanded Edition: How to Create Uncontested Market Space and Make the Competition Irrelevant, Harvard Business Review Press, Boston Massachusetts, p. 105, ISBN: 9781625274496Google Scholar
Kurosu, M. (2011), Human Centered Design, Springer Berlin Heidelberg (6776), Berlin, Heidelberg.CrossRefGoogle Scholar
Lemon, K.N. and Verhoef, P.C. (2016), “Understanding Customer Experience Throughout the Customer Journey”, Journal of Marketing, Vol. 80 No. 6, pp. 69–96. https://dx.doi.org/10.1509/jm.15.0420CrossRefGoogle Scholar
Lindemann, U. (2007), Methodische Entwicklung technischer Produkte. Methoden flexibel und situationsgerecht anwenden. 2., bearbeitete Auflage. Springer-Verlag Berlin Heidelberg (VDI-Buch), Berlin, Heidelberg, Online retrieved from http://doi.org/10.1007/978-3-540-37451-0CrossRefGoogle Scholar
Miles, I. and Thomas, G. (1995), “User resistance to new interactive media: participants, processes and paradigms”, In: Bauer, M. (Hg.), Resistance to new technology. Cambridge University Press, Cambridge, pp. 255–275.CrossRefGoogle Scholar
Nielsen, L. (2019), Personas - User Focused Design. 2nd ed., 2019. Springer London (Human-Computer Interaction Series), London, Online retrieved from http://doi.org/10.1007/978-1-4471-7427-1CrossRefGoogle Scholar
Nielsen, L. et al. (2015), “A Template for Design Personas”, International Journal of Sociotechnology and Knowledge Development, Vol. 7 No. 1, pp. 45–61. https://dx.doi.org/10.4018/ijskd.2015010104.CrossRefGoogle Scholar
Oudshoorn, N. and Pinch, Trevor J. (Hg.) (2003), How users matter. The co-construction of users and technologies. MIT Press (Inside technology), Cambridge, Mass.CrossRefGoogle Scholar
Pasquier, M. (2013), Getting rid of competition and convincing non-customers with Blue Ocean Strategy. Available online at: https://www.innovationiseverywhere.com/getting-rid-competition-convincing-non-customers-blue-ocean-strategy/, accessed 21.11.2019.Google Scholar
Patsiotis, A.G., Hughes, T. and Webber, D.J. (2013), “An examination of consumers’ resistance to computer-based technologies”, Journal of Services Marketing 2013, Vol. 27 No. 4, pp. 294–311. https://doi.org/10.1108/08876041311330771CrossRefGoogle Scholar
Ribak, R. and Rosenthal, M. (2015), “Smartphone resistance as media ambivalence”, In: First Monday, Vol. 20, p. 11. https://dx.doi.org/10.5210/fm.v20i11.6307Google Scholar
Rogers, E.M. (1983), Diffusion of innovations, 3rd ed., Free Press; Collier Macmillan, New York, London.Google Scholar
Satchell, C. and Dourish, P. (2009), “Beyond the user: Use and non-use in HCI”, In: Foth, M. (Hg.), Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group (CHISIG) of the Human Factors and Ergonomics Society of Australia (HFESA). Melbourne, Australia, 11/23/2009 - 11/27/2009. The University of Melbourne, ACM, New York, p. 9.Google Scholar
Urakami, J. and Vajna, S. (2018), “Human Centricity in Integrated Design Engineering”, In: Marjanović, D. et al. (Hg.), Proceedings of the DESIGN 2018 15th International Design Conference, pp. 679–690.CrossRefGoogle Scholar
Vajna, S. (Hg.) (2014), Integrated Design Engineering. Springer Berlin Heidelberg, Berlin, Heidelberg.CrossRefGoogle Scholar
Wyatt, S. (2003), “Non-users also matter: The construction of users and non-users of the Internetm”, In: Oudshoorn, N. and Pinch, Trevor J. (Hg.), How users matter. The co-construction of users and technologies. Cambridge, MIT Press (Inside technology), Mass, pp. 67–80.Google Scholar