Skip to main content
×
×
Home

Improving the accuracy of patients' expectations of the psychiatric out-patient consultation

  • B. C. Douglas (a1), L. M. Noble (a1) and S. P. Newman (a1)
Abstract
Aims and method

To investigate the impact of a video to improve the accuracy of patients' expectations of their first out-patient appointment. An intervention study was conducted in which patients watched a video before their appointment. The video provided information about the content of the consultation, the psychiatrist's role and types of treatments.

Results

The intervention increased the accuracy of patients' expectations but had no impact on satisfaction or anxiety. The video was popular as a means of preparing patients for the consultation.

Clinical implications

This could be offered routinely to patients attending services for the first time.

    • Send article to Kindle

      To send this article to your Kindle, first ensure no-reply@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about sending to your Kindle. Find out more about sending to your Kindle.

      Note you can select to send to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be sent to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

      Find out more about the Kindle Personal Document Service.

      Improving the accuracy of patients' expectations of the psychiatric out-patient consultation
      Available formats
      ×
      Send article to Dropbox

      To send this article to your Dropbox account, please select one or more formats and confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your <service> account. Find out more about sending content to Dropbox.

      Improving the accuracy of patients' expectations of the psychiatric out-patient consultation
      Available formats
      ×
      Send article to Google Drive

      To send this article to your Google Drive account, please select one or more formats and confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your <service> account. Find out more about sending content to Google Drive.

      Improving the accuracy of patients' expectations of the psychiatric out-patient consultation
      Available formats
      ×
Copyright
This is an Open Access article, distributed under the terms of the Creative Commons Attribution (CC-BY) license (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted re-use, distribution, and reproduction in any medium, provided the original work is properly cited.
Corresponding author
Correspondence
References
Hide All
Baekeland, F. & Lundwall, L. (1975) Dropping out of treatment: a critical review. Psychological Bulletin, 82, 738 783.
Balogh, R., Simpson, A. & Bond, S. (1995) Involving clients in clinical audits of mental health services. International Journal of Quality in Health Care, 7, 343 353.
Barker, D. A., Shergill, S. S., Higginson, I., et al (1996) Characteristics of clients with schizophrenia who express uncertainty or uncertainty about continuing treatment with depot neuroleptic medication. Archives of Psychiatric Nursing, 11, 238 248.
Bunn, M. H., O'Connor, A. M., Tansey, M. S., et al (1997) Characteristics of clients with schizophrenia who express uncertainty about continuing treatment with depot neuroleptic medication. Archives of Psychiatric Nursing, 11, 238 248.
Clinton, D. N. (1996) Why do eating disorder patients drop out? Psychotherapy and Psychosomatics, 65, 29 35.
Deane, F., Spicer, J. & Leathem, J. (1992) Effects of videotaped preparatory information on expectations, anxiety and psychotherapy outcome. Journal of Consulting and Clinical Psychology, 60, 980 984.
Elbeck, M. & Fecteau, G. (1990) Improving the validity of measures of patient satisfaction with psychiatric care and treatment. Hospital and Community Psychiatry, 41, 998 1001.
Hagan, L., Beck, N., Kunce, J., et al (1983) Facilitating psychiatric patient follow-up: a study of transfer attrition. Journal of Clinical Psychology, 39, 494 498.
Hansson, L. & Berglund, M. (1987) Factors influencing treatment outcome and patient satisfaction in a short-term psychiatric ward: a path analysis study of the importance of patient involvement in treatment planning. European Archives of Psychiatry and Neurological Sciences, 236, 269 275.
Jones, L. & Lodge, A. (1991) A survey of patients' views of outpatient clinic facilities. Health Bulletin Edinburgh, 49, 320 328.
Larsen, D., Attkisson, C., Hargreaves, W., et al (1979) Assessment of client/patient satisfaction: development of a general scale. Evaluation and Program Planning, 2, 197 207.
Michaels, R. & Sevitt, M. (1978) The patient and the first psychiatric interview. British Journal of Psychiatry, 132, 288 292.
Silverman, W. H. & Beech, R. P. (1979) Are dropouts, dropouts? Journal of Community Psychology, 7, 236 242.
Skuse, D. (1975) Attitudes to the psychiatric out-patient clinic. British Medical Journal, 3, 469 471.
Spector, K. (1988) Increasing take-up rate of clinical psychology services. Clinical Psychology Forum, 13, 11 13.
Spielberger, C., Gorbuch, R., Luchene, R., et al (1983) Manual for the State–Trait Anxiety Inventory (revised edition). Palo Alto, CA: Consulting Psychologists Press.
Tinsley, H., Bowman, S. & Ray, S. (1988) Manipulation of expectancies about counselling and psychotherapy: review and analysis of expectancy manipulation strategies and results. Journal of Counseling Psychology, 35, 99 108.
Uys, L. R., Thanjekwayo, L. & Volkywan, L. (1997) The measurement of quality of care in public sector psychiatric services based on consumer expectations. Curationis, 20, 25 32.
Webster, A. (1992) The effect of pre-assessment information on clients' satisfaction, expectations and attendance at a mental health day centre. British Journal of Medical Psychology, 66, 89 93.
Recommend this journal

Email your librarian or administrator to recommend adding this journal to your organisation's collection.

BJPsych Bulletin
  • ISSN: 0955-6036
  • EISSN: 1472-1473
  • URL: /core/journals/bjpsych-bulletin
Please enter your name
Please enter a valid email address
Who would you like to send this to? *
×

Metrics

Full text views

Total number of HTML views: 0
Total number of PDF views: 1 *
Loading metrics...

Abstract views

Total abstract views: 20 *
Loading metrics...

* Views captured on Cambridge Core between 2nd January 2018 - 20th July 2018. This data will be updated every 24 hours.

Improving the accuracy of patients' expectations of the psychiatric out-patient consultation

  • B. C. Douglas (a1), L. M. Noble (a1) and S. P. Newman (a1)
Submit a response

eLetters

No eLetters have been published for this article.

×

Reply to: Submit a response


Your details


Conflicting interests

Do you have any conflicting interests? *