Kaplan, RS, Norton, DP. The Balanced Scorecard: Translating Strategy into Action. Harvard Business School Press, 1996.
Governance, strategy and innovation in mental health. Psychiatr Bull
2007; 31: 283–5.
Sugarman, PA, Watkins, J.
Balancing the scorecard: key performance indicators in a complex healthcare setting. Clinician Manag
2004; 12: 129–32.
Coop, CF. Balancing the balanced scorecard for a New Zealand mental health service. Aust Health Rev
2006; 30: 174–80.
Slade, M, McCrone, P, Kuipers, E, Leese, M, Cahill, S, Parabiaghi, A, et al. Use of standardised outcome measures in adult mental health services. Randomised controlled trial. Br J Psychiatry
2006; 189: 330–6.
Cohen, A, Eastman, N.
Needs assessment for mentally disordered offenders: measurement of ‘ability to benefit’ and outcome. Br J Psychiatry
2000; 177: 493–8.
Thomson, R, Taber, S, Lally, J, Kazandjian, V.
UK Quality Indicator Project (UK QIP) and the UK independent health care sector: a new development. Int J Qual Health Care
2004; 16 (suppl 1): i51–6.
Dausey, DJ, Rosenheck, RA, Lehman, AF. Preadmission care as a new mental health performance indicator. Psychiatr Serv
2002; 53: 1451–5.
Gilbody, SM, House, AO, Sheldon, TA. Outcomes research in mental health. Systematic review. Br J Psychiatry
2002; 181: 8–16.
Phelan, M, Slade, M, Thornicroft, G, Dunn, G, Holloway, F, Wykes, T, et al. The Camberwell Assessment of Need: the validity and reliability of an instrument to assess the needs of people with severe mental illness. Br J Psychiatry
1995; 167: 589–95.
Wing, JK, Beevor, AS, Curtis, RH, Park, SB, Hadden, S, Burns, A.
Health of the Nation Outcome Scales (HoNOS). Research and development. Br J Psychiatry
1998; 172: 11–8.
Pirkis, JE, Burgess, PM, Kirk, PK, Dodson, S, Coombs, TJ, Williamson, MK. A review of the psychometric properties of the Health of the Nation Outcome Scales (HoNOS) family of measures. Health Qual Life Outcomes
2005; 3: 76.
The use of Health of the Nation Outcome Scales (HoNOS) in routine clinical practice by NHS mental health service providers in England: a summary of findings. The Approach
2002; 23: 13–6.
Dickens, G, Sugarman, P, Walker, L.
HoNOS–secure: a reliable outcome measure for users of secure and forensic mental health services. J Forensic Psychiatry Psychol
2007; 18: 507–14.