Skip to main content
×
×
Home

Reducing the time you and your patients wait

  • Kadiyali M. Srivatsa (a1) and Danny Allen (a1)
Abstract
Aims and methods

In an attempt to reduce patient non-attendance at first appointments, consultant referrals were handled differentially over three years. From referral letters some patients were referred elsewhere, some sent appointments and some invited to make appointments.

Results

There was a reduction in patients who did not attend an appointment and an increase in the proportion of patients, not referred elsewhere who were seen.

Clinical implications

This system reduces consultant waiting time in clinics and the interval before a patient is seen.

    • Send article to Kindle

      To send this article to your Kindle, first ensure no-reply@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about sending to your Kindle. Find out more about sending to your Kindle.

      Note you can select to send to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be sent to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

      Find out more about the Kindle Personal Document Service.

      Reducing the time you and your patients wait
      Available formats
      ×
      Send article to Dropbox

      To send this article to your Dropbox account, please select one or more formats and confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your <service> account. Find out more about sending content to Dropbox.

      Reducing the time you and your patients wait
      Available formats
      ×
      Send article to Google Drive

      To send this article to your Google Drive account, please select one or more formats and confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your <service> account. Find out more about sending content to Google Drive.

      Reducing the time you and your patients wait
      Available formats
      ×
Copyright
This is an Open Access article, distributed under the terms of the Creative Commons Attribution (CC-BY) license (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted re-use, distribution, and reproduction in any medium, provided the original work is properly cited.
Corresponding author
Correspondence
References
Hide All
Ali, I. M. & McBride, A. (1997) Attendance rate in an alcohol problem clinic. Psychiatric Bulletin, 21, 343345.
Carpenter, P. J., Morrow, G. R., Del Gaudio, A. C., et al (1981) Who keeps the first outpatient appointment? American Journal of Psychiatry, 138, 102105.
Carr, V. C. (1985) Telephone prompting to reduce missed CMHT appointments. Hospital and Community Psychiatry, 36, 12171218.
Chen, A. (1991) Non-compliance in community psychiatry: A review of clinical interventions. Hospital and Community Psychiatry, 42, 282287.
Deane, F. P. (1991) Improving attendance at intake in children's outpatient services of a community mental health centre. Child Care, Health and Development, 17, 115121.
Errera, P., Davenport, P. & Decker, L. (1965) Pre-intake dropout in a psychiatric clinic. Mental Hygiene, 49, 588593.
Hochstadt, N. J. & Trybula, J. R. (1980) Reducing missed initial appointments in a community mental health center. Journal of Community Psychology, 17, 303311.
Sparr, L. F., Moffitt, M. C. & Ward, M. F. (1993) Missed psychiatric appointments: who returns and who stays away. American Journal of Psychiatry, 150, 801805.
Weighill, V. E., Hodge, J. T. & Peck, D. F. (1983) Keeping appointments with a clinical psychologist. British Journal of Clinical Psychology, 22, 143144.
Recommend this journal

Email your librarian or administrator to recommend adding this journal to your organisation's collection.

BJPsych Bulletin
  • ISSN: 0955-6036
  • EISSN: 1472-1473
  • URL: /core/journals/bjpsych-bulletin
Please enter your name
Please enter a valid email address
Who would you like to send this to? *
×

Metrics

Full text views

Total number of HTML views: 0
Total number of PDF views: 5 *
Loading metrics...

Abstract views

Total abstract views: 37 *
Loading metrics...

* Views captured on Cambridge Core between 2nd January 2018 - 18th July 2018. This data will be updated every 24 hours.

Reducing the time you and your patients wait

  • Kadiyali M. Srivatsa (a1) and Danny Allen (a1)
Submit a response

eLetters

No eLetters have been published for this article.

×

Reply to: Submit a response


Your details


Conflicting interests

Do you have any conflicting interests? *