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Usefulness of reader feedback on the Royal College of Psychiatrists' public information leaflets

  • Martin Briscoe (a1) (a2), Simon Briscoe (a3), Philip Timms (a2) (a4) and Ros Ramsay (a2) (a4)
Abstract
Aims and method

To describe the process for reader feedback on the Royal College of Psychiatrists' online public information leaflets, to report the findings of a retrospective analysis of feedback received over a 14-month period, and to discuss the value of feedback, particularly in relation to the Information Standard quality mark introduced by the Department of Health.

Results

We received 38 700 completed feedback forms during the period under analysis. We derived scores from the feedback forms, which enabled us to identify those that should be prioritised for review. Written comments from readers highlighted specific areas of the leaflets that required further work.

Clinical implications

The development of our public mental health information can be guided using feedback from our readers.

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Copyright
This is an Open Access article, distributed under the terms of the Creative Commons Attribution (CC-BY) license (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted re-use, distribution, and reproduction in any medium, provided the original work is properly cited.
Corresponding author
Dr M. Briscoe (drmmbriscoe@gmail.com)
Footnotes
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Declaration of interest

M.B., P.T. and R.R. are involved in the production and development of the College's online and printed mental health information leaflets.

Footnotes
References
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1 Coulter, A, Ellins, J, Swain, D, Clarke, A, Heron, P, Rasul, F, et al. Assessing the Quality of Information to Support People in Making Decisions About Their Health and Healthcare. Picker Institute Europe, 2006.
2 Elwyn, G, O'Connor, A, Stacey, D, Volk, R, Edwards, A, Coulter, A, et al. Developing a quality criteria framework for patient decision aids: online international Delphi consensus process. BMJ 2006; 333: 417.
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BJPsych Bulletin
  • ISSN: 1758-3209
  • EISSN: 1758-3217
  • URL: /core/journals/bjpsych-bulletin
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Usefulness of reader feedback on the Royal College of Psychiatrists' public information leaflets

  • Martin Briscoe (a1) (a2), Simon Briscoe (a3), Philip Timms (a2) (a4) and Ros Ramsay (a2) (a4)
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