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Service users’ perspective of their admission: a report of study findings

Published online by Cambridge University Press:  08 March 2016

B. O’Donoghue*
Affiliation:
The Centre for Youth Mental Health, University of Melbourne, Melbourne, Australia Orygen, the National Centre of Excellence in Youth Mental Health, Melbourne, Australia
E. Roche
Affiliation:
DETECT, Early Intervention for Psychosis Service, Blackrock, Dublin, Ireland
J. Lyne
Affiliation:
Department of Psychiatry, Royal College of Surgeons in Ireland, Dublin, Ireland North Dublin Mental Health Services, Beaumont Road, Dublin, Ireland
K. Madigan
Affiliation:
DETECT, Early Intervention for Psychosis Service, Blackrock, Dublin, Ireland
L. Feeney
Affiliation:
Department of Psychiatry, Royal College of Surgeons in Ireland, Dublin, Ireland Cluain Mhuire Mental Health Service, Blackrock, Dublin, Ireland
*
*Address for correspondence: B. O’Donoghue, Orygen Youth Health, 35 Poplar rd, Parkville, VIC 3052, Australia. (Email: briannoelodonoghue@gmail.com)
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Abstract

Objectives

The ‘Service Users’ Perspective of their Admission’ study examined voluntarily and involuntarily admitted services users’ perception of coercion during the admission process and whether this was associated with factors such as the therapeutic alliance, satisfaction with services, functioning and quality of life. This report aims to collate the findings of the study.

Methods

The study was undertaken across three community mental health services in Ireland. Participants were interviewed before discharge and at 1 year using the MacArthur Admission Experience. Caregivers of participants were interviewed about their perception of coercion during the admission.

Results

A total of 161 service users were interviewed and of those admitted involuntarily, 42% experienced at least one form of physical coercion. Service users admitted involuntarily reported higher levels of perceived coercion and less procedural justice than those admitted voluntarily. A total of 22% of voluntarily admitted service users reported levels of perceived coercion comparable with involuntarily admitted service users and this was associated with treatment in a secure ward or being brought to hospital initially under mental health legislation. In comparison with the service user, caregivers tended to underestimate the level of perceived coercion. The level of procedural justice was moderately associated with the therapeutic relationship and satisfaction with services. After 1 year, 70% experienced an improvement in functioning and this was not associated with the accumulated level of coercive events, when controlled for confounders.

Conclusions

This study has provided valuable insights into the perceptions of coercion and can help inform future interventional studies aimed at reducing coercion in mental health services.

Information

Type
Review Article
Copyright
© College of Psychiatrists of Ireland 2016 
Figure 0

Fig. 1 Flow diagram of participants in the study.

Figure 1

Table 1 Demographic and clinical characteristics of the total cohort and the voluntarily and involuntarily admitted service users subgroups

Figure 2

Table 2 Comparison of the level of perceived coercion, perceived pressures and procedural justice reported by in the total cohort and according to legal status

Figure 3

Table 3 Comparison of the therapeutic alliance, satisfaction with services, functioning and objective quality of life from baseline to follow-up

Figure 4

Table 4 Correlations between the experience of admission (perceived coercion, procedural justice and perceived pressures) and factors including satisfaction with services, therapeutic alliance, functioning and objective quality of life (QoL)