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Benefits and outcomes of implementing virtual health clinics in remote and underserved areas: a scoping review

Published online by Cambridge University Press:  12 December 2025

Mahdieh Poudineh Moghadam
Affiliation:
Department of Nursing, School of Nursing and Midwifery, Zabol University of Medical Sciences , Zabol, Iran
Aliyeh Bazi
Affiliation:
Department of Clinical Pharmacy, School of Pharmacy, Zabol University of Medical Sciences , Zabol, Iran
Parvaneh Esfahani*
Affiliation:
Department of Health Services Management, School of Public Health, Zabol University of Medical Sciences , Zabol, Iran
Vahideh Emadi
Affiliation:
Master of Health Services Management, Central, Zahedan University of Medical Sciences, Zahedan, Iran
*
Corresponding author: Parvaneh Esfahani; Email: p.isfehani@gmail.com
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Abstract

Objectives

Access to quality healthcare is often limited in rural and underserved areas, leading to higher rates of preventable diseases, avoidable hospitalizations, and mortality. Virtual health clinics, utilizing telehealth and telemedicine technologies, offer a promising solution to bridge these gaps. This scoping review aimed to systematically identify and analyze the benefits, outcomes, and service range of virtual clinics in remote and underserved settings.

Methods

This scoping review was conducted following Arksey and O’Malley’s six-stage framework. Relevant literature was searched in PubMed, Web of Science, Scopus, Google, and Google Scholar. Data were extracted using a standardized charting form and thematically analyzed using Braun and Clarke’s method with MAXQDA software.

Results

A total of 38 benefits of virtual clinics were identified, primarily related to improved access to health services, reduced costs, and decreased patient travel. In the domain of governance and leadership, enhanced governmental support and optimal resource allocation were reported. For human resources, improved communication and training were emphasized. Moreover, the use of local technologies, remote medication ordering, and digital record-keeping demonstrated a significant impact, particularly in middle- and high-income countries.

Conclusions

Virtual clinics can effectively enhance the quality and accessibility of health services in underserved areas and play an important role in reducing health inequities.

Information

Type
Assessment
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0), which permits non-commercial re-use, distribution, and reproduction in any medium, provided that no alterations are made and the original article is properly cited. The written permission of Cambridge University Press or the rights holder(s) must be obtained prior to any commercial use and/or adaptation of the article.
Copyright
© The Author(s), 2025. Published by Cambridge University Press
Figure 0

Figure 1. Frequency distribution of published studies on virtual clinics in remote and underserved regions based on year and country.

Figure 1

Table 1. Classification of care services delivered by virtual clinics in remote and underserved areas

Figure 2

Table 2. Benefits and outcomes of implementing virtual health clinics in remote and underserved areas

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