Appendix A
Purpose of the Study
In this case study, we aim to examine both organization-driven and influencer-driven communities to compare which elements support value-oriented and responsible communities among the different described actors. Two main topics guide this research: organizational communityship and influencer-driven communityship.
Topic 1: Organizational Communityship
The topic of organizational communityship addresses how INSTINCT3 translates the individual value-oriented leadership of its employees into collective values for the company. What rules, routines, roles, and mindsets are essential for developing a value-oriented and responsible employee community? How are these elements introduced, practiced, and/or evaluated?
Questions
Can you briefly introduce yourself? (Also, media usage, socials, how long active on socials?)
How long have you been with the team?
What is your role at INSTINCT3, and who do you work with?
What does a typical workday look like for you?
What important experiences have you had on the job since you started working here?
What opportunities do you have to contribute to the team’s tasks and content?
How do you handle feedback from the team?
Topic 2: Influencer-Driven Communityship
The Topic of Influencer-Driven Communityship Concerns Communication between Influencers and Their Community
How is the organizational community approach (and its rules, routines, roles, and mindsets) translated by influencers through interaction and communication in their online communities? How do community participants evaluate this interaction and communication from influencers? How do these evaluations/feedback influence the way INSTINCT3 cocreates communication with both communities (organizational and influencer-driven)?
Questions
How does your role in the team relate to working (as/with) content creator in the team?
What aspects are important in the collaboration between the team and content creators in the team?
Which socials are important for the connection between content creators and followers?
What aspects/topics related to socials are currently important to you?
How do these topics integrate into your daily work?
How do you handle feedback from the communities/socials?
What is the role of participants in the communities concerning your content creators? How do they interact with each other?