Utilization of structuring elements

There are as many as 18 different structuring elements, with an average of six being incorporated (Levashina et al., Reference Levashina, Hartwell, Morgeson and Campion2014). Unfortunately, both the number and choice of elements varies across studies, representing an important, but largely unexplored, source of validity variance. To illustrate, although rating each question individually using behaviorally anchored rating scales is common, some interview developers use generic scaling (e.g., Likert; Latham & Saari, Reference Latham and Saari1984) and/or wait until the interview is over to provide their ratings (e.g., Kluemper et al., Reference Kluemper, McLarty, Bishop and Sen2015). Whether to allow, discourage, or even prohibit probing is yet another common methodological variation.

Understanding how these structuring elements relate to validity, both individually and interactively, is one of the top directions for future research. In addition to reducing variability in validity, such understanding could encourage utilization of the most effective elements and/or combination of elements and inform best practices in the field.

Wording of structured interview questions

Surprisingly little attention has been paid to how structured interview questions are worded and how that wording affects construct assessment and validity. One such consideration is the difference between typical (day-to-day tendencies) and maximal performance. Consider the question “Can you tell me about an occasion where you had to deal with an angry client?” (Bangerter et al., Reference Bangerter, Corvalan and Cavin2014), which could easily be answered with an experience reflecting either type of performance. Given the low correlation between typical and maximal behavior, differences in wording could substantially increase validity variance.

We urge interview developers to pay closer attention to the wording of their questions and the resulting effects. Careful identification of the performance type they wish to assess (typical or maximal) should occur upfront. Once identified, questions should be written in a manner that ensures consistent assessment of that type across candidates. For example, a recent study found that “priming” candidates to present past experiences that portray top-end skill capability was in fact associated with more consistent maximal responding (Huffcutt et al., in-press). Consider the question from the Bangerter et al. (Reference Bangerter, Corvalan and Cavin2014) study. If maximal performance was the goal, it could be reworded to something like “Can you tell me about an occasion when you were particularly effective in dealing with a really angry client?”

Potential for cognitive overload

A growing number of interview researchers are highlighting the potential for cognitive overload in structured interviews. Specifically, the cognitive processes involved in effective responding to some types of questions may be too cumbersome for a number of candidates (Brosy et al., Reference Brosy, Bangerter and Ribeiro2020). An average working memory capacity of only four slots (Cowan, Reference Cowan2010), susceptibility to the effects of stress, and frequent use of mental shortcuts (heuristics) all highlight fundamental reasons for such difficulty (see Huffcutt et al., Reference Huffcutt, Howes, Dustin, Chmielewski, Marshall, Metzger and Gioia2020, for a review and discussion).

Consider structured interview questions that ask for description of past experiences. There are no less than five cognitive steps involved, including deciphering the question, searching long- term memory for relevant experiences, comparing/contrasting those experiences to identify the optimal one to present, recalling as many details as possible about that experience, and then formatting for oral delivery (Huffcutt et al., Reference Huffcutt, Howes, Murphy and Murphyin-press). Common convention is for the interviewer to inquire about all aspects of an experience at once (in a single question), frequently structured around the STAR reporting format (situation, tasks, actions, results),Footnote ¹ and to expect a unified and complete response shortly after a question is read. Such an undertaking does indeed seem difficult given all of the cognitive limitations noted above, particularly with expectations of a somewhat immediate response.

Although difficulties with cognitive overload emerge at the individual candidate level, there is strong potential for study-to-study variation in both the frequency and degree to which it occurs. In addition to random variation in applicant capability, there may be contexts or even occupations where really difficult challenges do not tend to occur very often, thereby making the search for prime experiences in long-term memory more cumbersome. Conversely, there are areas (e.g., customer service) where difficulties occur quite frequently and are easily recalled. In turn, these variations have the potential to induce variability into resulting validity.

We encourage exploration of alternative approaches that can reduce the cognitive load of structured interview questions. For questions focusing on past behavior, interviewers could employ strategies similar to those used to gather eye-witness testimony in the legal field (which, conceptually, is very similar to describing a past experience). Legal professionals guide the witness through memory recall using a series of small steps, taking their time and building memory recall gradually (see Wade & Spearing, Reference Wade and Spearing2023). To illustrate using an IT position, rather than asking candidates to describe all aspects of a situation when they solved a difficult computer issue at once, the interviewer could first prime memory recall by opening with “I am sure you have had to deal with a lot of difficult computer issues during your time as an IT specialist.” A series of follow-up inquiries would then ensue that eventually isolate a single, high-quality experience replete with all of its rich details.

Communication (oratory) ability

One aspect of traditional face-to-face interviewing that has been consistently overlooked is their heavy reliance on oratory communication. This is true of all structured interview types, although the nature and extent of that communication may vary in accordance with format. For example, several researchers have likened description of past experiences to narrative “storytelling” (Bangerter et al., Reference Bangerter, Corvalan and Cavin2014; Brosy et al., Reference Brosy, Bangerter and Ribeiro2020), whereas responding to job knowledge questions focuses more on precise conveyance of relevant knowledge (Hartwell et al., Reference Hartwell, Johnson and Posthuma2019).

Some candidates have the natural ability to present themselves, their opinions, their intentions, and their experiences as seeming wonderous, spectacular, and promising regardless of whether they really are so. Even with carefully devised behavioral rating scales, interviewers are not immune from such effects, with ample work finding that impression management tactics are frequent and effective in structured interviews (Ellis et al., Reference Ellis, West, Ryan and DeShon2002).

In jobs where oral communication ability is a core competency (e.g., professional sales, marketing), oratory ability becomes a legitimate aspect of the selection process. However, there are many positions for which it is not a core competency and becomes error variance. Consider a candidate for a tax accountant position who excels in all technical aspects of the field but is perceived as being a little distant and disengaged in the interview. This candidate might be outshone by a candidate who is livelier and more interpersonally engaging but less technically capable. Yet, in the long run, the former candidate could very well contribute more to organizational success.

Unfortunately, much of the research on oratory influences on the interview process has focused on mechanistic aspects such as word count, pitch, rate, and number of pauses (e.g., DeGroot & Motowidlo, Reference DeGroot and Motowidlo1999) and/or on general constructs such as communication apprehension and fluency. These aspects, although meaningful, do not necessarily capture the full impact that candidate communication has on interviewers and subsequent interview performance ratings. Rather, the impact may be holistic and represent more than the sum of these mechanistic components. We encourage additional research focused on the totality of oratory impact, including inspection of other bodies of literature (e.g., charisma).

Job type

Type of job is an important moderator that could impact variability in structured interview validity (Sackett et al., Reference Sackett, Zhang, Berry and Lievens2023). There is empirical evidence suggesting that some forms of structured interviews are less effective for positions of high complexity (Huffcutt et al., Reference Huffcutt, Conway, Roth and Klehe2004). In theory, it should be possible to develop a structured interview for all types of positions regardless of complexity or other considerations. To illustrate, interview developers creating hypothetical scenarios need to ensure that questions and rating scales are sufficiently complex for higher level positions. With past behavior questions, additional aspects or details may need to be gathered for these positions, such as understanding the financial and/or legal position of the company at the time an experience occurred.

Interview etiquette

Interview etiquette (i.e., the customary behaviors undertaken in interview contexts) significantly affects ratings above and beyond the impact of impression management tactics (Tews et al., Reference Tews, Stafford and Michel2018). Despite their important role in shaping interview interactions, we know little about how these expectations differ across interview contexts and/or the degree to which structure minimizes their influence.

Because etiquette tends to be context dependent (Tews et al., Reference Tews, Stafford and Michel2018), it is possible that expectations vary according to the job, organization, industry, and/or culture. Differences in the degree to which candidates meet or fail to meet preconceived expectations across studies could, potentially, lead to increased variability in validity. Given that so little is currently known about the role that expectations of etiquette play in structured interviews, we encourage more research on how they exert influence and vary across applicants and situations.