Background
Canada’s essentially universal healthcare coverage ensures that a usual source of primary care is available to most of the population; however, issues with a shortage of care providers persist in some provinces more than in others (Xu, Reference Xu2022; Kiran & Pham, Reference Kiran and Pham2023). In contrast to longitudinal primary care, episodic primary care facilities generally operate without appointments, provide urgent, but not emergent, care, and increase healthcare access with extended hours.
Walk-in clinics in Canada offer community-based, episodic care for patients with minor illnesses and injuries (Miller et al., Reference Miller, Mah, Nantes, Bryant, Kayler and McKinnon1989; Jones, Reference Jones2000; Matthewman et al., Reference Matthewman, Spencer, Lavergne, McCracken and Hedden2021). As non-hospital-based facilities, they operate without appointments, with some providing after-hours care. Operating in British Columbia (BC) since 1986 (Medical Staff Writer, 1987), they were initially marketed as a convenient alternative to the emergency department for after-hours care (Blaine, Reference Blaine1988). In BC, they are typically funded via fee-for-service physician remuneration (Mitra et al., Reference Mitra, Grudniewicz, Lavergne, Fernandez and Scott2021) and have the same College of Physicians and Surgeons practice standard as longitudinal primary care clinics (College of Physicians & Surgeons of British Columbia, 2021). However, some studies have found that continuity of care in practice standards for walk-in clinics is variable and may not establish the beneficial longitudinal relationships between patients and providers that have been shown to reduce mortality (Pereira Gray et al., Reference Pereira Gray, Sidaway-Lee, White, Thorne and Evans2018; Lofters et al., Reference Lofters, Salahub, Austin, Bai, Berthelot, Bhatia, Desveaux, Ivers, Kiran, Maclure, Martin, McBrien, McCracken, Paterson, Rahman, Shuldiner, Tadrous, Thakkar and Lapointe-Shaw2023). Across Canada, provincial and territorial Colleges’ practice standards vary. The function and role of walk-in clinics may also vary provincially, shifting based on unmet regional needs. In 2018, Urgent and Primary Care Centres (UPCCs) were introduced to BC to provide episodic urgent, but not emergent, primary care services during extended hours (BC Ministry of Health & Deputy Ministry of Health, 2019). UPCCs receive funding via their regional Health Authority (HA) and offer allied healthcare services, and physicians are paid via an alternative payment plan (Mitra et al., Reference Mitra, Grudniewicz, Lavergne, Fernandez and Scott2021). A family doctor shortage has been reported in BC (Lee, Reference Lee2000) since 2000 and throughout Canada (Hedden et al., Reference Hedden, Lavergne, McGrail, Law, Cheng, Ahuja and Barer2017; Xu, Reference Xu2022). Approximately 15–30% of BC residents are not attached to longitudinal primary care (Statistics Canada, 2020; Kiran & Pham, Reference Kiran and Pham2023).
Recent research from both North American and non-North-American primary care settings, including systematic reviews, retrospective cohort studies, and cross-sectional survey research, has determined that access to longitudinal primary care services after-hours has variable impact on the volume of emergency department visits (van den Berg et al., Reference van den Berg, van Loenen and Westert2016; Kiran et al., Reference Kiran, Moineddin, Kopp, Frymire and Glazier2018; Hong et al., Reference Hong, Thind, Zaric and Sarma2020; Baughman et al., Reference Baughman, Waheed, Khan and Nicholson2021). The impact of episodic primary care on emergency department usage in Canada and around the globe is understood even less. Some studies have found that urgent care facilities that are not in hospitals for more acute issues may increase costs, as found in a cost analysis conducted in America by Wang and colleagues (Wang et al., Reference Wang, Mehrotra and Friedman2021); a systematic review of international literature conducted in 2018 found that urgent care facilities had variable effects on emergency department crowding (Morley et al., Reference Morley, Unwin, Peterson, Stankovich and Kinsman2018). While episodic care is used by both attached and unattached patients, walk-in clinics have been criticized for disrupting continuity of care that has been shown to decrease mortality, hospitalizations, and healthcare costs (Jones, Reference Jones2000; Bazemore et al., Reference Bazemore, Petterson, Peterson, Bruno, Chung and Phillips2018; Pereira Gray et al., Reference Pereira Gray, Sidaway-Lee, White, Thorne and Evans2018; Baker et al., Reference Baker, Freeman, Haggerty, Bankart and Nockels2020). Other outcomes for walk-in clinics examined in the literature include patient demographics, the most common conditions associated with patient visits, and patient value for continuity of care. Salisbury and Munro’s review of the international literature for walk-in clinics found that females, young adults, and people who were employed were over-represented in walk-in clinic patient demographics (Salisbury & Munro, Reference Salisbury and Munro2003). Patients most often visited walk-in clinics for skin disorders, musculoskeletal conditions, and respiratory tract infections, and many patients were indifferent about the lack of continuity of care.
Within the last decade, few published studies described clinic numbers, characteristics, or effects of episodic primary care in Canada (Salisbury & Munro, Reference Salisbury and Munro2003; Lapointe-Shaw et al., Reference Lapointe-Shaw, Kiran, Salahub, Austin, Berthelot, Desveaux, Lofters, Maclure, Martin, McBrien, McCracken, Rahman, Schultz, Shuldiner, Tadrous, Bird, Paterson, Bhatia, Thakkar, Na and Ivers2023). An accurate baseline description is important to monitor changes over time and to understand how episodic primary care impacts longitudinal care. We sought to describe and compare publicly reported access characteristics between two modalities of episodic primary care, walk-in clinics and urgent and primary care facilities in BC, including clinic service hours, after-hours availability, association with longitudinal primary care, booking methods, and appointment types. We will also describe regional variations in number of clinic hours available per week, per 100 000 population in BC.
Methods
Study design and setting
This is a cross-sectional study of access characteristics of outpatient clinics providing episodic primary care in BC, Canada. Access to care is understood to comprise both the availability and utilization of services, and the current analysis focuses on the availability of services. BC has a single-payer healthcare insurance program, with no direct-to-patient charges for primary care services delivered at walk-in clinics or UPCCs (Hutchison et al., Reference Hutchison, Levesque, Strumpf and Coyle2011). Physician payment is largely by fee-for-service, with only a few clinics using a capitated model (Mitra et al., Reference Mitra, Grudniewicz, Lavergne, Fernandez and Scott2021), that includes negation to the physician’s payment if their patients go to walk-in clinics (Glazier et al., Reference Glazier, Green, Frymire, Kopp, Hogg, Premji and Kiran2019).
Data collection and sources
We used publicly available lists of clinic information including the BC Ministry of Health’s Walk-in Clinic List (Walk-in Clinic List) version: April 2021 (Ministry of Health, 2021), and the Urgent and Primary Care Clinic (UPCC) List, version: November 2021 (BC Ministry of Health, 2021). The Walk-in Clinic List is maintained by the Ministry of Health and reviewed for completeness by a data steward at the BC Data Catalogue (Ministry of Health - HealthLinkBC, 2020). The listing includes clinic name, website, phone number, street address, and additional data. The UPCC list (BC Ministry of Health, 2021) is regularly updated on HealthLink BC, and the public-facing source of non-emergency health information and advice is maintained by the BC Ministry of Health. This site provides the names of UPCCs, organized by HA, and a link to a clinic-specific website (BC Ministry of Health, 2021).
Both lists were reviewed for duplication. If either list did not include a website address, the clinic and street address were searched via Google. For clinics with no self-managed website found in a Google search, information would be extracted from one of the public, aggregate walk-in clinic websites, searched in order: Medimap (Medimap, n.d.), SkiptheWaitingRoom (Skip The Waiting Room, n.d.), Pathways (Pathways, n.d.), and Cortico (Cortico Health Technologies, n.d.).
A structured data collection form was used to review clinics’ websites for the variables of interest. Author [MAM] collected data from walk-in clinic websites between May and June 2021 and from UPCC websites twice in June and November 2021, to account for 13 new UPCCs that opened during the study period.
Population data by Health Authority (HA) was retrieved from the BC government population estimates and projections website (BC Stats, Government BC, 2021). Oversight of access to and quality of healthcare services in BC is delivered by 5 different geographically defined HAs and the First Nations Health Authority (FNHA) which is responsible for managing health programs and services for First Nations people in the entire province (Ministry of Health, n.d.). Clinic service hours per 100 000 people are reported because health system monitoring and funding is directed to HAs (Ministry of Health, 2020).
Variables of interest
Clinic service hours
Regular business hours were defined as 08:00-17:00, Monday to Friday. After-hours access was defined as either patient services provided Monday to Friday, before 08:00, after 17:00, or after 20:00, or any patient services available on weekends (Saturday and/or Sunday).
Association with other primary care services
If a walk-in clinic website stated they provided attachment for longitudinal care or specifically described an association with a separate longitudinal clinic, it was associated with a longitudinal family practice. This information was collected to help understand the possible relationship between longitudinal and episodic primary care provision. The presence of a co-located pharmacy was recorded as a proxy measure for the presence of primary care services in addition to family doctor consultation and may be present for both walk-in clinics and UPCCs. This was determined if an adjacent pharmacy was listed on their website or observed by author [Author initials 1] through visualization on Google Maps (Google Maps, n.d.).
Appointment booking options and availability of virtual care options
Appointment booking information was collected from clinics’ websites. Ability to ‘walk-in’ was determined if the website said patients did not need to be previously known or did not require a booked appointment to receive care. Types of ‘walk-in appointments’ included walk-in only, phone booking, online and email bookings. Listed options for telephone or video appointments were identified as virtual services. A change in access to services due to COVID was determined by the clinic’s website mentioning that walk-in services were no longer being provided or requesting that patients call in before coming to the clinic.
Data analysis
We used a chi-square test to compare categorical variables, stratified by HA and clinic type (walk-in clinics vs. UPCCs), and calculated descriptive statistics using the IBM Statistical Package for the Social Sciences software (V27.0; IBM). We accessed publicly available information, and per article 2.2 of the Tri-Council Policy Statement 2 (2018) did not require review by an ethics board (Government of Canada, I. A. P. on R. E, 2019).
Results
Our analysis included 268 clinics, including 243 walk-in clinics and 25 UPCCs. The Walk-in Clinic List (April 2021) listed 256 clinics. Thirteen clinics were excluded, 12 because they were permanently closed and one did not list any service hours. Eighty walk-in clinics did not list a website, 42 walk-in clinic websites were found via a Google search, and for the remaining 38 walk-in clinics, data were collected from one of the aforementioned aggregate websites (Medimap, n.d.),(Skip The Waiting Room, n.d.),(Pathways, n.d.),(Cortico Health Technologies, n.d.).
Clinic service hours
In a typical week in BC, 13 094 h of episodic primary care are available (Table 1). Fourteen (5.8%) walk-in clinics provide patient services before 08:00, compared to no UPCCs. Sixteen (6.6%) walk-in clinics offer services after 17:00, compared to 22 (88%) UPCCs, and 153 (63%) walk-in clinics are open on weekends, compared to 24 (96%) UPCCs. The majority (8,968.6/ 78.4%) of walk-in clinics’ service hours were between 08:00 and 17:00, Monday to Friday. UPCCs offered the majority (889.3/ 53.7%) of their service hours after 17:00. Only 145 (59.7%) walk-in clinics, and none of the UPCCs listed the names or number of doctors who worked there (median 5 [interquartile range (IQR) = 3.7]).
Clinic service hours for walk-in clinics and Urgent Primary Care Centres in British ColumbiaFootnote 1
a British Columbia is divided into 5 geographic health authorities.
b Hours available for patient services as collected from clinic websites.
c Monday to Friday hours only.
d Saturday to Sunday hours only.
e Count of family physician names listed as providing patient services on clinic website.
After-hours availability, association with longitudinal primary care, booking methods, and appointment types
Table 2 compares primary care access characteristics between walk-in clinics and UPCCs and shows significant differences between the clinic types, including being associated with longitudinal practice, appointment booking, and virtual appointment options. Most walk-in clinics in BC (92.6%) are operated as a part of, or adjacent to, a longitudinal family practice and offer the majority of service hours during weekday business hours (08:00-17:00). Further, they offer phone (99.6%), online booking (46.9%), and virtual appointments (73.3%) at significantly higher rates than UPCCs (44%, 0% and 20% respectively).
Access characteristics of walk-in clinics and Urgent and Primary Care Centres (UPCCs)
a Patient does not need to be previously known nor have a booked appointment with clinic.
b Website included a description of how patient services access has changed due to COVID.
c Methods by which a patient can book an appointment with the clinic.
d Virtual appointments are available at this location.
Practice guidelines for walk-in clinics and episodic care across Canada compared to British Columbia
* PCP: primary care provider.
** After-hours coverage was interpreted as the healthcare professionals ensuring the patients could go to a different healthcare facility when their walk-in clinic was closed.
*** EHR: electronic health record.
**** College de medicines du Quebec does not have specific guidelines for walk-in clinics as per personal correspondence with the Investigations Director of the College.
***** No relevant information could be found from the Northwest Territories Standards of Practice or their Health and Social Services government website. Footnote 19 They did not respond to our general inquiry surrounding walk-in clinics and episodic care.
****** As per personal correspondence with the Charge Physician of Nunavut, it has been confirmed that there are no walk-in clinics in the territory and this role is fulfilled by the health centers and the emergency department in Iqaluit.
Geographic variation in availability of clinic service hours
Figure 1 describes and compares the total clinic service hours per 100 000 population between walk-in clinics and UPCCs across all five geographic HAs. Interior and Northern Health Authorities were found to have lower hours per 100 000, than Fraser, Vancouver Coastal, and Vancouver Island Health Authorities. In all regions, walk-in clinics provide the majority of available hours for episodic primary care.
Variation in Number of Clinic Service Hours Available Per Week, Per 100 000 Population, by Health Authority. British Columbia is divided into 5 geographic health authorities: Interior, Fraser, Vancouver Coastal (VCH), Vancouver Island (VIHA), and Northern Population estimates for each health authority were collected from BCStats BC Populations Estimates and Projections (BC Stats, Government BC, 2021).
Discussion
The study described and compared access characteristics of two types of episodic primary care in BC using publicly available data. The majority of episodic care is provided by walk-in clinics, and clinic characteristics varied for walk-in clinics versus UPCCs.
Almost all walk-in clinics in BC (92.6%) are operated at the same site as a longitudinal family practice, and the majority of services are provided during regular business hours (78.4%). If the shared-site walk-in clinics were serving as adjuncts to longitudinal care for patients ‘attached’ to the longitudinal practice, we would expect that after-hours services would be more available for attached patients whose health issues occur outside of regular hours (Salisbury & Munro, Reference Salisbury and Munro2003; Chapman et al., Reference Chapman, Zechel, Carter and Abbott2004). Instead, the after-hour services are potentially being used by patients unattached to a longitudinal practice. The episodic services are potentially being used by people unattached to a longitudinal practice (Prince, Reference Prince2016; Glazier et al., Reference Glazier, Green, Frymire, Kopp, Hogg, Premji and Kiran2019). Therefore, it is possible that these same-site episodic services are more financially rewarding to offer than an expansion of longitudinal services. The mechanisms that enable increased access to episodic care, potentially at the expense of longitudinal care access, are worrisome for a number of reasons: (i) there is evidence that people experiencing barriers to health equity are over-represented among the total population of those unattached to longitudinal care (Marshall et al., Reference Marshall, Nadeau, Lawson, Gibson and Ogah2017; Lavergne et al., Reference Lavergne, Bodner, Peterson, Wiedmeyer, Rudoler, Spencer and Marshall2022); (ii) episodic primary care has been observed to have fewer patient and system-level benefits (Baker et al., Reference Baker, Freeman, Haggerty, Bankart and Nockels2020; Lofters et al., Reference Lofters, Salahub, Austin, Bai, Berthelot, Bhatia, Desveaux, Ivers, Kiran, Maclure, Martin, McBrien, McCracken, Paterson, Rahman, Shuldiner, Tadrous, Thakkar and Lapointe-Shaw2023); and (iii) ultimately to be more costly than longitudinal primary care (Bazemore et al., Reference Bazemore, Petterson, Peterson, Bruno, Chung and Phillips2018). In this region, where access is inadequate and there are shortages of primary care providers, researchers should examine how episodic care acts as a barrier to improving access to longitudinal care.
We found significant differences in appointment booking, service hours per 100 000 population, and virtual appointment options between UPCCs and walk-in clinics. Firstly, some large areas of less densely populated portions of the province, which were covered by the Interior and Northern Health Authorities, had lower hours per 100 000 population than Fraser, Vancouver Coastal, and Vancouver Island Health Authorities, which each contain at least one large metropolitan area. Secondly, walk-in clinics surpassed UPCCs in phone or online booking and virtual visits, which we speculate may be occurring due to their higher nimbleness in adapting to digital care. However, the impact of episodic primary care (including digitalized episodic primary care) on longitudinal care availability has not been fully characterized; moreover, a recent retrospective study, literature review, and cost analysis, which looked at costs and emergency department utilization in other countries, have yielded mixed results (Patwardhan et al., Reference Patwardhan, Davis, Murphy and Ryan2012; Ismail et al., Reference Ismail, Gibbons and Gnani2013; Wang et al., Reference Wang, Mehrotra and Friedman2021). In line with the findings of our study, previous international studies, and systematic reviews, we urge careful consideration of local context before creating policies and increasing episodic after-hours access more widely (Hong et al., Reference Hong, Thind, Zaric and Sarma2020; Baughman et al., Reference Baughman, Waheed, Khan and Nicholson2021; McKay et al., Reference McKay, Lavergne, Lea, Le, Grudniewicz, Blackie, Goldsmith, Marshall, Mathews, McCracken, McGrail, Wong and Rudoler2022).
Episodic primary care accessibility varies geographically in BC. BC operates using the Health Authority system, where each HA is responsible for identifying and meeting their populations’ health needs (Ministry of Health, n.d.). Primary care attachment, continuity of care, and after-hours service provision may differ according to need across Health Authorities, or some areas may have insufficient resources available. The authors are unaware of any published studies that estimate the ‘appropriate’ amount of episodic primary care for a region.
Limitations
The findings of our study are specific to a single region in Canada (Table 3) which limits their generalizability to other jurisdictions. Limitations of this study include the reliance on publicly available data from a single region in Canada that may not be updated, may not reflect actual practices, or may not be applicable to other jurisdictions. Secondly, this study could only measure access via clinics’ business hours, methods of booking appointments, adjacency to a pharmacy, and availability of virtual services. The number of clinicians at work during opening hours was reported inconsistently and none reported the volume of patients seen per shift. Consequently, our data cannot be used to indicate the daily patient volume which would be a more ideal report of service capacity.
Conclusion
Using publicly available data, we have described episodic primary care access across BC which may be useful to establish a baseline measure to inform future research, evaluation, or policy development of episodic primary care capacity and impact. This approach has the potential to be used more widely to understand the phenomenon of episodic primary care in other geographic areas. The finding of regional variations in the number of episodic primary care clinic service hours available per 100 000 population is a potential proxy measure for under-/overservicing with episodic care or may be reflective of unique local context. Most walk-in clinics are associated with a longitudinal family practice and provide services during typical business hours. Future studies that include patient care information and other outcomes from administrative data and a more comprehensive study of access characteristics analyzed at the clinic level would be useful to support the optimization of episodic and longitudinal primary healthcare delivery.
Acknowledgments
We would like to thank our colleagues at the [the Innovation Support Unit at the University of British Columbia, Department of Family Practice] for their support throughout the duration of this work.
Financial support
This study was undertaken due to funding from the BC Ministry of Health to study and facilitate primary care transformation.
Competing interests
None
Ethical standards
As consistent with article 2.2 of the Tri-Council Policy Statement 2 (2018), our study did not require review by an Ethics Board as we accessed publicly available information.
Open access
