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Patient experiences with the Assessment of Burden of Chronic Conditions (ABCC) tool in primary care: a qualitative study

Published online by Cambridge University Press:  27 March 2026

Loraine H.L. Peters*
Affiliation:
Family Medicine, Care and Public Health Research Institute (CAPHRI), Maastricht University, Maastricht, Netherlands
Lotte C.E.M. Keijsers
Affiliation:
Family Medicine, Care and Public Health Research Institute (CAPHRI), Maastricht University, Maastricht, Netherlands
Onno C.P. van Schayck
Affiliation:
Family Medicine, Care and Public Health Research Institute (CAPHRI), Maastricht University, Maastricht, Netherlands
Jean W.M. Muris
Affiliation:
Family Medicine, Care and Public Health Research Institute (CAPHRI), Maastricht University, Maastricht, Netherlands
Marcia Vervloet
Affiliation:
NIVEL: Netherlands Institute for Health Services Research, Utrecht, Netherlands
Annerika H.M. Gidding-Slok
Affiliation:
Family Medicine, Care and Public Health Research Institute (CAPHRI), Maastricht University, Maastricht, Netherlands
*
Corresponding author: Loraine H.L. Peters; Email: loraine.peters@maastrichtuniversity.nl
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Abstract

Aim:

This study aims to assess the perspectives of patients with chronic conditions on the use of the Assessment of Burden of Chronic Conditions (ABCC) tool during consultations with their healthcare providers in primary care.

Background:

The increasing prevalence of chronic conditions, including multimorbidity, poses major challenges to healthcare systems today, particularly in primary care where most chronic care takes place. Effective management strategies are crucial for improving quality of life (QoL). The ABCC tool offers a unique approach to chronic disease management by facilitating shared decision-making and self-management.

Methods:

This qualitative phenomenological study involved semi-structured interviews. Fourteen patients with chronic obstructive pulmonary disease (COPD), asthma, type 2 diabetes mellitus (T2DM) and/or chronic heart failure (CHF) were recruited from a previously conducted quasi-experimental study on the effectiveness of the ABCC tool.

Findings:

Participants generally expressed satisfaction with the comprehensive questionnaire, user-friendly design and clear visualisation. They appreciated the opportunity to facilitate discussions with healthcare providers and help with monitoring. However, some confusion around the grey balloons in the tool highlighted the need for clearer explanations. Participants had limited awareness of advanced treatment recommendation functions.

Conclusions:

This study provides valuable insights into patients’ experiences with the ABCC tool. Despite challenges such as recall bias and limited awareness of certain features, participants generally expressed satisfaction with using the tool. Based on these findings, the tool can be further improved and its use should be further supported. However, the ABCC tool shows promise as a valuable instrument for improving consultations in clinical practice.

Information

Type
Research
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (https://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided that no alterations are made and the original article is properly cited. The written permission of Cambridge University Press or the rights holder(s) must be obtained prior to any commercial use and/or adaptation of the article.
Copyright
© The Author(s), 2026. Published by Cambridge University Press
Figure 0

Figure 1. Visualisation of the ABCC tool for COPD.The perceived burden by patients is visualised in a balloon chart. A red balloon indicates a high experienced burden, an orange balloon signifies a moderate burden and a green balloon represents a low burden. Grey balloons visualise domain scores from previous visits, enabling monitoring and visualisation of changes over time.

Figure 1

Table 1. Characteristics of the participants

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