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Clients using interpreters wait longer and have poorer outcomes in Talking Therapies for Anxiety and Depression – a retrospective cohort study on waiting times and treatment outcomes

Published online by Cambridge University Press:  07 July 2026

Taf Kunorubwe*
Affiliation:
Mindfulness in Reading, Berkshire, UK School of Psychology, Cardiff University, Cardiff, UK
Natalie Meek
Affiliation:
School of Psychology and Clinical Language Sciences, University of Reading, UK
Rachel Emma Pye
Affiliation:
School of Psychology and Clinical Language Sciences, University of Reading, UK
*
Corresponding author: Taf Kunorubwe; Emai: info@mindfulnessinreading.co.uk
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Abstract

NHS Talking Therapies for Anxiety and Depression (TTad) offers evidence-based psychological interventions for individuals with depression and anxiety disorders across England. Despite substantial progress in improving access to therapy, disparities remain, particularly for clients from diverse backgrounds. Given the increasing linguistic diversity across England and the reported preference among clients to engage in therapy in their first language, it is not yet known whether requiring or requesting an interpreter affects access to timely and appropriate therapy, or whether such needs contribute to disparities in treatment outcomes. This study, therefore, examined waiting times and outcomes for interpreter-mediated CBT within TTad. The sample consisted of 177,340 clients who accessed TTad services for the year 2022 to 2023 and received Step 3 CBT. Clients using an interpreter were significantly more likely to wait longer for treatment compared with those not using an interpreter. Treatment outcomes differed significantly; only 58.5% of clients using an interpreter showed reliable improvement, compared with 69.2% of those not using an interpreter. Similarly, reliable recovery was lower in the interpreter group (32.5%) versus the non-interpreter group (44.5%). Among those requiring an interpreter, the lowest reliable recovery was seen in clients using professional interpreters (28.8%). These findings highlight the need for targeted strategies to reduce delays and improve outcomes for interpreter-mediated therapy, ensuring more equitable access and effectiveness of psychological interventions within TTad. Further research is needed to explore the underlying factors contributing to these disparities and to identify best practices for delivering effective, culturally and linguistically appropriate therapy.

    Key learning aims
  1. (1) To examine whether a request or requirement for an interpreter is associated with increased or altered waiting times for Step 3 CBT within NHS Talking Therapies for anxiety and depression.

  2. (2) To investigate differences in clinical outcomes, specifically reliable improvement and reliable recovery, for clients using interpreters compared with those who do not use interpreters.

  3. (3) To compare outcomes across different interpreter arrangements, including professional interpreters, family/friend interpreters, others, and instances where interpreters did not attend, exploring any differences in outcomes.

Information

Type
Original Research
Creative Commons
Creative Common License - CCCreative Common License - BY
This is an Open Access article, distributed under the terms of the Creative Commons Attribution licence (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted re-use, distribution and reproduction, provided the original article is properly cited.
Copyright
© The Author(s), 2026. Published by Cambridge University Press on behalf of British Association for Behavioural and Cognitive Psychotherapies
Figure 0

Figure 1. Pie charts indicating full data sample (a) split by interpreter status (Interpreter required, Interpreter not required, Interpreter requirement not known), and Interpreter required group (b) split by who provided interpretation (Professional interpreter, Family member or friend, Another person, Interpreter did not attend).

Figure 1

Table 1. Frequency and percentage data for the five interpreter groups for the full sample, recovery and improvement, and waiting timesTable 1 long description.

Figure 2

Figure 2. Figure 2 long description.Bar chart demonstrating percentage of those using or not using an interpreter in three waiting time categories: under 6 weeks, between 6 and 18 weeks, and more than 18 weeks.

Figure 3

Figure 3. Figure 3 long description.Bar chart illustrating reliable recovery rates for those using and not using interpreters, and the different types of interpreter used.

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