Reconceptualizing Organizational Control from Part III - Quo Vadis Organizational Control?
Published online by Cambridge University Press: 21 November 2024
In Chapter 6, we present our reconceptualization of organizational control. We discuss four fundamental shifts in organizations – from face-to-face work to remote work; from stable, full-time work to alternative work arrangements; from human managers to algorithmic control; and from traditional to platform-mediated gig work – and discuss the impact of these shifts on organizational control. Our reconceptualization consists of both a conceptual part, where we advance a configurational approach to model the causal complexity inherent in organizational control, and an empirical part, where we present exemplary archetypes of control configurations across a variety of twenty-first-century organizations, including US trucking companies, GitLab, Amazon warehouses, Uber, and Upwork.
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