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Is it what you say or how you say it?

Published online by Cambridge University Press:  14 March 2025

Xiangdong Qin
Affiliation:
Department of Economics, Shanghai Jiao Tong University, Shanghai, China
Siyu Wang*
Affiliation:
Department of Economics and Institute for the Study of Economic Growth, Wichita State University, Wichita, USA
Mike Zhiren Wu
Affiliation:
Department of Economics, Monash University, Melbourne, Australia
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Abstract

This study investigates the mechanisms driving the effectiveness of free-form communication in promoting cooperation within a sequential social dilemma game. We hypothesize that the self-constructing nature of free-form communication enhances the sincerity of messages and increases the disutility of dishonoring promises. Our experimental results demonstrate that free-form messages outperform both restricted promises and treatments where subjects select and use previously constructed free-form messages. Interestingly, we find that selected free-form messages and restricted promises achieve similar levels of cooperation. We observe that free-form messages with higher sincerity increase the likelihood of high-price and high-quality choices, thereby promoting cooperation. These messages frequently include promises and honesty, while threats do not promote cooperation. Our findings emphasize the crucial role of the self-constructed nature of free-form messages in promoting cooperation, exceeding the impact of message content compared to restricted communication protocols.

Information

Type
Original Paper
Creative Commons
Creative Common License - CCCreative Common License - BY
This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made.
Copyright
Copyright © The Author(s) 2024
Figure 0

Fig. 1 The sequential social dilemma game

Figure 1

Table 1 Summary of the treatments

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Fig. 2 Distribution of outcomes

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Table 2 Probit regressions: the treatment effect on cooperation

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Fig. 3 Cooperative choices by treatments

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Table 3 Probit regressions: the treatment effect on high price and high quality

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Fig. 4 Blank messages in communication treatments

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Table 4 The effectiveness of restricted communication

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Table 5 Probit regressions: the treatment effect of restricted communication after excluding blank messages

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Table 6 Classification categories

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Table 7 Examples of messages and their classifications

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Fig. 5 Classification of free-form messages

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Table 8 Probit regressions: the effect of notions in free-form messages

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Table 9 Message classification and outcomes

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Table 10 Probit regressions: the effect of sincerity in free-form messages

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Table 11 Effect of notions on the sincerity of free-form messages

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Fig. 6 Comparison of the four notions in messages under the message-select and free-form treatments

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Table 12 Probit regressions: use of notions - message-select vs. free-form

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Table 13 The effectiveness of notions

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Table 14 Probit regression: the effects of notions on cooperation

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Fig. 7 Dynamics of seller's message choice in restricted communication

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Table 15 Probit regressions: the effect of rounds under restricted communication

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Fig. 8 Dynamics of seller message notions in message-select and free-form

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Table 16 Probit regressions: the effect of rounds under message-select and free-form

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Table 17 The effectiveness of a promise notion across treatments

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Table 18 Probit regressions: behavior conditional on the promise notion

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Fig. 9 Summary of word frequencies in free-form messages

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Table 19 Demographics in each treatment