Contents

pp iii-iv

List of Figures and Tables

pp v-v

Notes on the Authors

pp vi-viii

Acknowledgements

pp ix-x

Introduction

pp 1-6

Part I - Thinking about Impact

pp 7-8

1 - Impact, Evidence and Transformation

pp 9-28

2 - Power, Empowerment, Impact and Voice

pp 29-50

3 - A Challenging Context in which Values Matter

pp 51-66

Part II - Methods of Gathering Evidence

pp 67-68

4 - Presenting Findings to Different Audiences

pp 69-84

5 - Planning and Evaluating

pp 85-104

6 - Anecdote and Observation

pp 105-118

7 - Questionnaires

pp 119-134

8 - Interviews and Focus Groups

pp 135-150

9 - Narrative Inquiry

pp 151-162

10 - Collaborative and Participatory Approaches

pp 163-178

11 - Social Impact Studies

pp 179-196

12 - The Long Haul: Longitudinal Studies

pp 197-208

13 - What Everyone Needs to Know: Management Information Systems

pp 209-224

14 - Using Others: Secondary Data

pp 225-246

15 - Knowing Ourselves: Self-Evaluation

pp 247-260

Part III - Conclusion

pp 261-262

16 - Reflections: Valuing Community Work

pp 263-266

Index

pp 267-275