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Published online by Cambridge University Press: 05 December 2013
PREAMBLE: AN ASSESSMENT, NOT AN AUDIT
Remember our overall goal as stated in Exhibit 2.1 in Chapter 2: we aimed to describe a system for performance measurement that provides:
a concise overview of health of your enterprise;
a quantitative basis for selecting improvement priorities; and
alignment of the efforts of the people with the mission of the enterprise.
The purpose of an assessment (cf. Section 11.2) is to evaluate how well your current approach to performance measurement is helping you achieve this. The assessment is based on the eight criteria described in Exhibit 11.1 and also depicted in Exhibit 12.1, which derive from the Performance Measurement Framework.
The approach to performing the assessment is essentially based on the approach used for Business Excellence frameworks such as that of the Baldrige or the European Foundation for Quality Management (EFQM). Each criterion is evaluated in terms of
Approach: the extent to which appropriate systems, processes, procedures and structures are in place to make it possible to satisfy the criterion;
and
Deployment: the extent to which the systems, processes, procedures and structures are being applied as intended.
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