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from Part II - Arbitration, Arbitrators, Counsel and the Internet
Published online by Cambridge University Press: 12 January 2018
This chapter will consider the use of online arbitration (OArb) for resolution of disputes, especially those in business-to-consumer (B2C) transactions. First, it will provide background on arbitration law and explain the impetus for moving arbitration from face-to-face (F2F) to online procedures in order to augment the efficiency and fairness of these processes. Next, the chapter will discuss the development of quasi-OArb and OArb programs already in existence that may serve as models for OArb aimed to benefit both businesses and consumers. The chapter will conclude by acknowledging hurdles and drawbacks to OArb programs, and suggest ideas for fostering global development of OArb that expand individuals’ access to justice.
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