Introduction

Information management and policy is a multifaceted concept and can be understood in different ways. Sometimes it is understood as a wide and allembracing concept including records management, knowledge manage - ment, library management and so on, and sometimes with a much narrower focus. It ranges in scope from personal through institutional to national and international. It may or may not be taken to include general management processes of budgeting, managing people, etc. There is a close relation with IT management, since the great majority of information management (IM) uses digital systems; and a similarly close relation with the legal and regulatory framework for proper information use, the area of information governance. For overviews, see Detlor (2017), Schopflin and Walsh (2019), Evans and Price (2017) and Bystrom, Heinstrom and Ruthven (2019), and for general management issues, see Evans and Greenwell (2020). For insights into the historical development of IM, see Blair (2010), Black and Brunt (1999), Black, Muddiman and Plant (2007), Bawden & Robinson (2010) and Schopflin and Walsh (2019).

In this chapter we consider first some fundamental issues and models within IM and then some important contexts, including the management of collections, libraries, repositories, records, archives, documents, and knowledge. We then review information policies and strategies and ways of auditing and evaluation information services, ending with a brief consideration of some general management topics.