Library Analytics and Metrics: Using Data to Drive Decisions and Services

doi:10.29085/9781783300778

This book will inform and inspire librarians, archivists, curators and technologists to make better use of data to help inform decision-making, the development of new services and the improvement of the user experience. With the wealth of data available to library and cultural heritage institutions, analytics are the key to understanding their users and improving the systems and services they offer. Using case studies to provide real-life examples of current developments and services, and packed full of practical advice and guidance for libraries looking to realize the value of their data, this will be an essential guide for librarians and information professionals.

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Library Analytics and Metrics

Using Data to Drive Decisions and Services

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Contents

Frontmatter
pp i-iv

Dedication
pp v-vi

Contents
pp vii-x

List of figures and tables
pp xi-xii

Contributors
pp xiii-xxii

Acknowledgements
pp xxiii-xxiv

Introduction: getting the measure of analytics and metrics
pp xxv-xxxii

1 - Library data: big and small
pp 1-22

2 - Data-driven collections management
pp 23-46

3 - Using data to demonstrate library impact and value
pp 47-78

4 - Going beyond the numbers: using qualitative research to transform the library user's experience
pp 79-112

5 - Web and social media metrics for the cultural heritage sector
pp 113-152

6 - Understanding and managing the risks of analytics
pp 153-168

7 - Conclusion: towards a data-driven future?
pp 169-170

Index
pp 171-176

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