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from SECTION TWO - CASE STUDIES
Published online by Cambridge University Press: 12 January 2018
Genesis and history
The company Qumak S.A. is one of the greatest integrators of the Polish ICT market. This was formulated as a result of the two-stage merger of several firms, which had been cooperating with each other for a long time prior to this.
In 2000, the following enterprises were encompassed into the structure of the Warsaw-based company Sekom S.A.: Blue Bridge Sp. z o.o. and Gandalf Polska Sp. z o.o. Subsequently, three fi rms (Sekom S.A., Qumak International Sp. z o.o. and Pulsar Electronics) created Sekom Group.
The second stage (in 2002) involved the transformation of Sekom Group into the listed company Qumak–Sekom. Currently, the headquarters are located in Warsaw, with a branch in Cracow and a subsidiary in Bielsko-Biała. Since 2006, this company has been listed on the Warsaw Stock Exchange.
The merger of partners that had known each other well prior to that led to the case whereby it increased their potential and capacity, while also being able to realize greater orders, significantly increase sales and profit and also increase the level of competitiveness. A very significant factor that had an impact on the development of the company was to become listed on the Stock Exchange and utilize the capital gained. Within five years (2005–2010), the turnover of Qumak–Sekom S.A. grew threefold – from 113 m PLN to 329 m PLN. Since January 2013, the company has been called Qumak S.A.
The company implemented a system of quality management for the services rendered by it for which it received the EN ISO 9001 certificate in 2005 (in 2011 this was extended by a further three years in the second process of recertification in a row). The certificate encompasses all the services rendered within its scope. It is currently headed in the direction of the philosophy of Total Quality Management and combining the philosophy of HRM into a standardized system of TQ HRM. The orientation towards a high level of competences and distinctive quality is well-associated with the orientation towards clients and the pursuit of their satisfaction, as well as the ever more complex servicing.
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