Skip to main content
×
×
Home
The Relational Lens

Book description

Drawing on the authors' combined years of experience in both private and public-sector organisations, this practical book highlights the importance of relationship building between individuals, groups and organisations in diverse contexts. It will make a valuable read for business professionals and graduate students in fields as varied as change management, leadership, organisational psychology, and organisational behaviour. Employing the Relational Proximity® framework, it provides tools for informing assessment of the relational impact of policy and management decisions, enabling evaluation of organisational relationships, providing a language for constructive discussion of strained relationships, and integrating a range of models and perspectives within one process. Using real-world case studies and models, the conditions within which people are more likely to form and conduct effective relationships are also examined. This combined approach provides the language and concepts to enable constructive discussion and actionable solutions in building trust and sustainable value.

Reviews

'What the authors do quite successfully in this volume … is to explain how components of their relational proximity framework fit together with more ephemeral concepts such as trust, empathy, commitment and respect. This book has been many years in the making but arrives at just the right time.'

Vincent Neate Source: Social Value and Intangibles Review

'The Relational Lens is a well-written book. It will appeal primarily to an applied and lay audience, but it references a good deal of psychological research. Its main contribution might be that it adds fuel to the burgeoning fire around the focus on interpersonal relationships in the organization. For this reason, it should be taken seriously by anyone who wants to understand the complexities of organizational life, relational life in particular.'

Richard D. Harvey and Andrew Bleckman Source: PsycCRITIQUES

Refine List
Actions for selected content:
Select all | Deselect all
  • View selected items
  • Export citations
  • Download PDF (zip)
  • Send to Kindle
  • Send to Dropbox
  • Send to Google Drive
  • Send content to

    To send content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about sending content to .

    To send content items to your Kindle, first ensure no-reply@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about sending to your Kindle.

    Note you can select to send to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be sent to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

    Find out more about the Kindle Personal Document Service.

    Please be advised that item(s) you selected are not available.
    You are about to send
    ×

Save Search

You can save your searches here and later view and run them again in "My saved searches".

Please provide a title, maximum of 40 characters.
×
Abdelal, R., Herrera, Y., Johnston, A. and McDermott, R., ‘Identity as a variable’, Perspectives on Politics, 4 (2006), pp. 695711
Alexander, S. and Ruderman, M., ‘The role of procedural and distributive justice in organisational behavior’, Social Justice Research, 1 (1987), pp. 177198
Argyris, C., Understanding Organisational Behavior, Homewood, IL: Dorsey Press, 1960
Ariely, D., Predictably Irrational: The Hidden Forces that Shape Our Decisions, London: HarperCollins, 2008
Arrowsmith, J., ‘Strike grounds British Airways at Heathrow’, European Industrial Relations Observatory Online, 17 August 2003, www.eurofound.europa.eu/eiro/2003/08/feature/uk0308103f.htm
Atwood, M., The Blind Assassin, London: Virago Press, 2001
Axelrod, R., The Evolution of Cooperation, New York: Basic Books, 1984
Ballew, C. and Todorov, A., ‘Predicting political elections from rapid and unreflective face judgments’, PNAS, 104:46 (2007), pp. 1794817953
Barber, B. R., Jihad vs. McWorld, New York: Crown, 1995
Bartle, M., Briscoe, I., Mulgan, G., Sar-Wiwo, Z., Wade, J. and Wilkinson, H., The Time Squeeze, London: Demos, 1995
Bauman, Z., Liquid Life, Cambridge: Polity Press, 2005
BBC, ‘A bonfire of school targets?’, 20 March 2004, http://news.bbc.co.uk/1/hi/education/3551627.stm
BBC, ‘Analysis: Putin wants respect’, http://news.bbc.co.uk/2/hi/europe/666768.stm, accessed 15 October 2008
BBC, ‘Are there too many managers?’, 29 July 2013, www.bbc.co.uk/news/magazine-23462290
BBC Panorama, ‘Fiddling the figures’, BBC, Transcript, 26 June 2003, http://news.bbc.co.uk/nol/shared/spl/hi/programmes/panorama/transcripts/fiddlingthefigures.txt
Bies, R. J., Shapiro, D. L. and Cummings, L. L., ‘Causal accounts and managing organisational conflict: is it enough to say it’s not my fault?’, Communication Research, 15 (1988), pp. 381399
Binmore, K., Natural Justice, Oxford University Press, 2005
Birkinshaw, J., Reinventing Management: Smarter Choices for Getting Work Done, San Francisco, CA, Jossey-Bass, 2010
Blau, P. M., Exchange and Power in Social Life, New York: Wiley, 1965
Bowlby, J., Attachment, Vol. 1 of Attachment and Loss, London: Hogarth, 1969
Boyle, D., ‘In search of a political narrative’, D. Boyle: Politics of the future (blog), August 2005, www.david-boyle.co.uk/politics/narrative.html
Bradshaw, A., Lighting the Lamp: Spiritual Dimension of Nursing Care (RCN Research), London: Scutari Press, 1994
Branden, N., The Six Pillars of Self-Esteem, New York: Bantam Trade Paperback Edition, 1995
Brett, J. F. and Atwater, L. E., ‘360-degree feedback: accuracy, reactions and perceptions of usefulness’, Journal of Applied Psychology, 86 (2001), pp. 930942
Bridgewater, S., ‘An analysis of football management trends 1992–2005 in all four divisions’, Warwick Business School Report for League Managers Association, Coventry: University of Warwick, 2006
Brockner, J., Self-Esteem at Work, Lexington Books, 1988
Brockner, J. and Wiesenfeld, B. M., ‘An integrative framework for explaining reactions to decisions: the interactive effects of outcomes and procedures’, Psychological Bulletin, 120 (1996), pp. 189208
Bromwich, B., Relationships and Resources: Environmental Governance for Peacebuilding and Resilient Livelihoods in Sudan, United Nations Environment Programme, Nairobi: UNEP, June 2014
Brosnan, S. F., ‘Justice- and fairness-related behaviors in non-human primates’, Proceedings of the National Academy of Sciences, 110, Supplement 2 (2013), pp. 1041610423
Brown, R. P. and Zeigler-Hall, V., ‘Narcissism and the non-equivalence of self-esteem measures: a matter of dominance?’, Journal of Research in Personality, 38 (2004), pp. 585592
Browne, J. T. (ed.), A Book of Non-Fiction, New York: Macmillan, 1965
Burnside, J. and Baker, N. (eds.), Relational Justice: Repairing the Breach, Winchester: Waterside Press, 2004
Burt, R. S., Structural Holes: The Social Structure of Competition, Boston, MA: Harvard University Press, 1992
Cameron, D., ‘David Cameron’s speech to Google Zeitgeist Conference, Europe 2006’, full text available at Guardian, 22 May 2006, www.theguardian.com/politics/2006/may/22/conservatives.davidcameron
Cameron, D., ‘David Cameron on families’, Speech, Relationships Alliance Summit, Royal College of GPs, London, 18 August 2014
Campbell, W. K. and Foster, C.A., ‘Narcissism and commitment in romantic relationships: an investment model analysis,’ Personality and Social Psychology Bulletin, 28 (2002), pp. 484495
Carney, F. S. (ed. and trans.), The Politics of Johannes Althusius, London: Eyre & Spottiswoode, 1995
Carney, M., ‘Inclusive capitalism: creating a sense of the systematic’, Speech given at the Conference on Inclusive Capitalism, Bank of England, London, 27 May 2014, www.bankofengland.co.uk/publications/Documents/speeches/2014/speech731.pdf
Casebeer, D. W. and Russell, J. A., ‘Storytelling and terrorism: towards a comprehensive “counter-narrative strategy”’, Strategic Insights, 4 (2005), pp. 116
Castoriadis, C., ‘Power, politics, autonomy’, in Honneth, A., McCarthy, T., Offe, C. and Wellmer, A. (eds.), Cultural–Political Interventions in the Unfinished Project of Enlightenment, Cambridge, MA: MIT Press, 1992
Centre for Tomorrow’s Company, Tomorrow’s Value: Achieving Long Term Financial Returns. A Guide for Pension Fund Trustees, London: CTC, 2014
Chisson, E. J., The Hubble Wars, New York: Harper Perennial, 1994
Choi, J. N. and Kim, M. U., ‘The organisational application of groupthink and its limits in organisations’, Journal of Applied Psychology, 84 (1999), pp. 297306
Churchill, W., ‘Their finest hour’, Speech to the House of Commons, 18 June 1940, HC Deb., 18 June 1940, vol. 362 cc51–64
Cialdini, R. B., Influence: The Psychology of Persuasion, New York: William Morrow & Co., 1984
CIPD, Learning and Talent Development, 2010 CIPD Annual Survey Report, www.cipd.co.uk/binaries/5215_Learning_talent_development_survey_report.pdf
Clark, W. H. Jr and Babson, E. K., ‘How benefit corporations are redefining the purpose of business corporations’, William Mitchell Law Review, 38 (2012), pp. 817851
Clegg, S., ‘The power of language, the language of power’, Organisation Studies, 8 (1987), pp. 6070
Cohen, D. and Prusak, L., In Good Company: How Social Capital Makes Organizations Work, Harvard, MA: Harvard University Press, 2001
Conlon, D. E. and Murray, N. M., ‘Customer perceptions of corporate responses to product complaints: the role of explanations’, Academy of Management Journal, 39 (1996), pp. 10401056
Conner, D., Managing at the Speed of Change: How Resilient Managers Succeed and Prosper Where Others Fail, New York: Random House, 1993
Covault, C., ‘Columbia revelations: alarming e-mails speak for themselves. But Administrator O’Keefe is more concerned about Board findings on NASA decision-making’, Aviation Week & Space Technology, 3 March 2003
Covey, S., The 8th Habit: From Effectiveness to Greatness, New York: Simon & Schuster, 2006
Crocker, J. and Nuer, N., ‘The insatiable quest for self-worth’, Psychological Inquiry, 14 (2003), pp. 3134
Cruddas, J., ‘John Cruddas’s speech on love and work: full text’, New Statesman, 29 January 2015, available at www.newstatesman.com/politics/2015/01/jon-cruddas-s-speech-love-and-work-full-text
Daft, L., Lengel, R. H. and Trevino, L. K., ‘Message equivocality, media selection and manager performance – implications for information systems’, MIS Quarterly, 11 (1987), pp. 354366
Dahl, R. A., ‘The concept of power’, Behavioural Science, 2 (1957) pp. 201215
Daly, J. P. and Geyer, P. D., ‘The role of fairness in implementing large-scale change: employee evaluations of process and outcome in seven facility relocations’, Journal of Organisational Behavior, 15 (1994), pp. 623638
Damon, W., The Path to Purpose: Helping Our Children Find Their Calling in Life, New York: Free Press, 2008
Damon, W., ‘Majority of youths found to lack a direction in life’, interview in Education Week, June 11, 2008
Darwin, F. (ed.), Charles Darwin’s Autobiography, New York: Henry Schuman, 1950
Davenport, T. H. and Prusak, L., Working Knowledge: How Organisations Manage What They Know, Cambridge, MA: Harvard Business School Press, 1998
Dawes, C. T., Fowler, J. H., Johnson, T., McElreath, R. and Smirnov, O., ‘Egalitarian motives in humans’, Nature, 446 (2007), pp. 794796
de Botton, A., Status Anxiety, London: Penguin, 2005
de Geus, A., The Living Company: Growth, Learning and Longevity in Business, London: Nicholas Brealey, 1999
DeCremer, D., ‘Respect and cooperation in social dilemmas: the importance of feeling included,’ Personality and Social Psychology Bulletin, 28 (2002), pp. 13351341
Degeorge, F., Patel, J. and Zeckhauser, R., ‘Earnings management to exceed thresholds’, Journal of Business, 72 (1999), pp. 133
Denison, D. R., Haaland, S. and Goelzer, P., ‘Corporate culture and organisational effectiveness: is Asia different from the rest of the world?’, Organisational Dynamics, 33 (2004), pp. 98109
Department of Health, Learning from Bristol: The Report of the Public Inquiry into Children’s Heart Surgery at the Bristol Royal Infirmary 1982–1995, London: HMSO, 2001
Diener, E. and Seligman, M. E. P., ‘Beyond money: toward an economy of well-being’, Psychological Science in the Public Interest, 5 (2004), pp. 131
Dillon, R., ‘Respect: a philosophical perspective’, Gruppendynamik und Organisationsberatung, 38 (2007), pp. 201212
Dixon, M. and Sweeney, K., The Human Effect in Medicine: Theory, Research and Practice, Oxford: Radcliffe Medical Press, 2000
Doyal, L. and Gough, I., A Theory of Human Need, London: Palgrave Macmillan, 1991
Duffy, F., ‘Working at Waterside – conduciveness as a workplace of the British Airways’ Headquarters in Harmondsworth, England’, The Architectural Review, 1218 (1998).
Earley, P. C. and Ang, S., Cultural Intelligence: Individual Interactions Across Cultures, Stanford University Press, 2003
Earls, M., Herd: How to Change Mass Behaviour by Harnessing Our True Nature, Chichester: John Wiley, 2007
Economist, ‘Triple bottom line’, 17 November 2009, www.economist.com/node/14301663, accessed 12 February 2013
Fauconnier, G. and Turner, M., The Way We Think: Conceptual Blending and the Mind’s Hidden Complexities, New York: Basic Books, 2002
Fayol, H., General and Industrial Management, London: Pitman, 1949
Feinberg, J., ‘Some conjectures on the concept of respect’, Journal of Social Philosophy, 4 (1973), pp. 13
Fernández-Aráoz, C., Great People Decisions: Why They Matter So Much, Why They Are So Hard and How You Can Master Them, Hoboken, NJ: John Wiley, 2007
Financial Times, ‘Acknowledge managers as professionals’, 10 October 2010
Fisher, J. D., Rytting, M. and Heslin, R., ‘Hands touching hands: affective and evaluative effects of an interpersonal touch’, Sociometry, 39 (1976), pp. 416421
Folger, R. and Cropanzano, R., Organisational Justice and Human Resource Management, Thousand Oaks, CA: Sage, 1998
Frei, J. R. and Shaver, P. R., ‘Respect in close relationships: prototype definition, self-report assessment and initial correlates’, Personal Relationships, 9 (2002), pp. 121139
Gardner, D. G. and Pierce, J. L., ‘Self-esteem and self-efficacy within the organisational context’, Group and Organisation Management, 23 (1998), pp. 4870, 177198
Gauntlett, D., Media, Gender and Identity: An Introduction, London and New York: Routledge, 2002
Gentner, D., Holyoak, K. and Kokinov, B., The Analogical Mind: Perspectives from Cognitive Science, Cambridge, MA: MIT Press, 2001
Gerzon, M., Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities, Cambridge MA: Harvard Business School Press, 2006
Giddens, A., Modernity and Self-Identity: Self and Society in the Late Modern Age, Cambridge: Polity Press, 1991
Gladwell, M., Blink: The Power of Thinking Without Thinking, New York: Little, Brown, 2005
Global Reporting Initiative, ‘GRI Sustainability Reporting Guidelines’, June 2000
Goffman, E., Interaction Ritual: Essays on Face-to-Face Behaviour, New York: Anchor Books, 1967
Goleman, D., Emotional Intelligence: Why It Can Matter More Than IQ for Character, Health and Lifelong Achievement, New York: Bantam Books, 1995
Goleman, D., Working with Emotional Intelligence, New York: Bantam Books, 1998
Graham, J. R., Harvey, C. R. and Rajgopal, S., ‘The economic implications of corporate financial reporting’, Journal of Accounting and Economics, 40 (2005), pp. 373
Granovetter, M., ‘The strength of weak ties’, American Journal of Sociology, 78 (1973), pp. 13601380
Greenberg, J., ‘A taxonomy of organisational justice theories’, Academy of Management Review, 12 (1987), pp. 922
Greenberg, J. and Folger, R., ‘Procedural justice, participation, and the fair process effect in groups and organisations’, in Paulus, P. B. (ed.), Basic Group Processes, New York: Springer-Verlag, 1983
Guardian, ‘Interests and hobbies’, 15 April 2009, www.theguardian.com/careers/cv-interests-hobbies
Haggerty, J., Reid, R. J., Freeman, G. K., Starfield, B. H., Adair, C. E. and McKendry, R., ‘Continuity of care: a multidisciplinary review’, British Medical Journal, 327 (2003), pp. 12191221
Haldane, A., ‘Patience and finance’, Beijing, Oxford China Business Forum, Beijing, 22 September 2010, available at www.bankofengland.co.uk/publications/news/2010/067.htm
Handy, C., ‘What is a company for?’, Michael Shanks Memorial Lecture, 5 December 1990
Hedinger, T., ‘Assessing interpersonal respect: its psychological and philosophical implications’, Master’s Thesis at Southern Illinois University, Carbondale, IL, Master’s Abstracts International, 30 (1992)
Hedinger, T., ‘To learn respect: four adults share their stories of respectfulness’, Doctoral Dissertation at Southern Illinois University, Carbondale, IL, Dissertation Abstracts International Section A: Humanities and Social Sciences, 61 (2000)
Helmreich, R., ‘On error management: lessons from aviation’, British Medical Journal, 320 (2000), pp. 781785
Heskett, J., Hart, C. and Sasser, W. E. Jr, Service Breakthroughs: Changing the Rules of the Game, New York: Free Press, 1990
Heskett, J., Sasser, W. E. Jr and Schlesinger, L. A., The Service Profit Chain, New York: Free Press, 1997
Heskett, J., Sasser, W. E. Jr and Schlesinger, L. A., The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees, New York: Free Press, 2003
Heuer, L., Blumenthal, E., Douglas, A. and Weinblatt, T., ‘A deservingness approach to respect as a relationally based fairness judgment’, Personality and Social Psychology Bulletin, 25 (1999), pp. 12791292
Higgins, J., ‘Adverse events or patterns of failure’, British Journal of Health Care Management, 7 (2001), pp. 145147
Hinde, R., Relationships: A Dialectical Perspective, Hove: Psychology Press, 1997
Interface Global, ‘Our sustainability journey – mission zero’, www.interfaceglobal.com/Sustainability/Interface-Story.aspx
International Integrated Reporting Council, ‘The International <IR> Framework’, December 2013, http://integratedreporting.org/wp-content/uploads/2013/03/13-12-08-THE-INTERNATIONAL-IR-FRAMEWORK-2-1.pdf
James, W., Principles of Psychology, Cambridge, MA: Harvard University Press, 1890
Janis, I. L., Victims of Groupthink, Boston, MA: Houghton Mifflin, 1972
Janis, I. L., Groupthink, Boston, MA: Houghton Mifflin, 1982
John Lewis Partnership, ‘Our Principles’, last modified 16 September 2015, www.johnlewispartnership.co.uk/about/our-principles.html
Judge, T. A., LePine, J. A. and Rich, B. L., ‘Loving yourself abundantly: relationship of the narcissistic personality to self and other perceptions of workplace deviance, leadership, and task and contextual performance’, Journal of Applied Psychology, 91 (2006), pp. 762776
Kacperczyk, A., Sanchez-Burks, J. and Baker, W. E., ‘Multiplexity and emotional energy in cross-cultural perspective’, Unpublished paper, University of Michigan, 2008
Kanfer, R., Sawyer, J., Early, C. P. and Lind, E. A., ‘Participation in task evaluation procedures: the effects of evaluative criteria on attitudes and performance’, Social Justice Research, 1 (1987), pp. 235249
Kegan, R. and Lahey, L. Laskow, ‘The real reason people won’t change’, Harvard Business Review, November 2001, pp. 8592
Kennedy, I., Final Report, Bristol Royal Infirmary Inquiry, London: HMSO, 2001
Keynes, J. M., ‘National self-sufficiency’, The Yale Review, 22 (1933), pp. 755769
Kim, W. C. and Mauborgne, R. A., ‘Implementing global strategies: the role of procedural justice’, Strategic Management Journal, 12 (1991), pp. 125143
Kim, W. C. and Mauborgne, R. A., ‘Fair process: managing in the knowledge economy’, Harvard Business Review, 75 (1997), pp. 6575
King, Mervyn E. and Roberts, L., Integrate: Doing Business in the 21st Century, Johannesburg: Juta & Co., 2013
Klein, R., ‘No quick fix’, Health Service Journal, 30 August 2001
Konovsky, M. A. and Pugh, S. D., ‘Citizenship behavior and social exchange’, Academy of Management Journal, 37 (1994), pp. 656669
Koper, C., van Knippenberg, D., Bouhuijs, F., Vermunt, R. and Wilke, H., ‘Procedural fairness and self-esteem’, European Journal of Social Psychology, 23 (1993), pp. 313325
Korine, H., ‘Strategic decision-making processes and performance: multiple levels, reciprocal influences’, Working Paper, 40, London Business School Strategic Leadership Research Programme (1998)
Kramer, R. M., ‘The great intimidators’, Harvard Business Review, 84 (2006)
Kunda, G., Engineering Culture: Control and Commitment in a High-Tech Corporation, Philadelphia, PA: Temple University Press, 1992
Lakoff, G. and Johnson, M., Metaphors We Live By, University of Chicago Press, 1980
Laming, Lord H., The Victoria Climbié Inquiry, London: HMSO, 2003
Laseter, T. and Cross, R., ‘The craft of connection’, Strategy + Business, 44 (2006), www.strategy-business.com/article/06302?gko-ee374
Layard, R., Happiness, London: Allen Lane, 2005
Lee, C., ‘Prosocial organisational behaviors: the roles of workplace justice, achievement striving and pay satisfaction’, Journal of Business and Psychology, 10 (1995), pp. 197206
Leeson, N. Rogue Trader, London: Little Brown, 1996
Lencioni, P., The Advantage: Why Organizational Health Trumps Everything Else in Business, San Francisco, CA: Jossey-Bass, 2012
Leventhal, G. S., ‘What should be done with equity theory? New approaches to the study of fairness in social relationships’, in Gergen, K., Greenberg, M. and Willis, R. (eds.), Social Exchange: Advances in Theory and Research, New York: Plenum, 1980, pp. 2755
Leventhal, G. S., Karuza, J. and Fry, W. R., ‘Beyond fairness: a theory of allocation preferences’, in Mikula, G. (ed.), Justice and Social Interaction, New York: Springer-Verlag, 1980, pp. 167218
Lewis, C. S., The Four Loves, New York: Harcourt, 1960
Liaschenko, J., ‘Knowing the patient?’, in Thorne, S. E. and Hayes, V. E. (eds.), Nursing Praxis: Knowledge and Action, Thousand Oaks, CA: Sage, 1997, pp. 2337
Lind, E. A., Greenberg, J., Scott, K. and Welchans, T., ‘The winding road from employee to complainant: situational and psychological determinants of wrongful termination claims’, Administrative Science Quarterly, 45 (2000), pp. 557590.
Lind, E. A. and Tyler, T. R., The Social Psychology of Procedural Justice, New York: Plenum, 1988
Maccoby, M., ‘Narcissistic leaders: the incredible pros, the inevitable cons’, Harvard Business Review, 2000, pp. 6977
Mackey, J. and Sisodia, R., Conscious Capitalism, Boston, MA: Harvard Business School Publishing, 2013
Mackinnon, A. ‘Death at the hands of the NHS: the tragedy of Penny Campbell’, Independent, 10 October 2006
Mainelli, M., ‘The perverse and the reverse: how bad measures skew markets’, Lecture, Gresham College, London, 17 October 2005, www.gresham.ac.uk/lectures-and-events/the-perverse-and-the-reverse-how-bad-measures-skew-markets
Masterson, S., ‘A trickle-down model of organisational justice: relating employees’ and customers’ perceptions of and reactions to fairness’, Journal of Applied Psychology, 86 (2001), pp. 594604
Meads, G. and Ashcroft, J., The Case for Interprofessional Collaboration in Health and Social Care, Oxford: Blackwell, 2005
Menzies, D. and Davidson, B., ‘Authenticity and belonging: the experience of being known in the group’, Group Analysis, 35 (2002), pp. 4355
Mitchell, T., ‘Everyday metaphors of power’, Theory and Society, 19 (1990), 545578
Moorhead, G., Ference, R. and Neck, C. P., ‘Group decision fiascos continue: space shuttle Challenger and a revised groupthink framework’, Human Relations, 44 (1991), pp. 539550
Moorman, R. H., ‘Relationship between organisational justice and organisational citizenship behaviors: do fairness perceptions influence employee citizenship?’, Journal of Applied Psychology, 76 (1991), pp. 845855
Mourkogiannis, N., Purpose: The Starting Point of Great Companies, London: Palgrave Macmillan, 2006
Muir, R. and Cooke, G. (eds.), The Relational State: How Recognising the Importance of Human Relationships could Revolutionise the Role of the State, London: IPPR, 2012, available at www.ippr.org/publications/the-relational-state-how-recognising-the-importance-of-human-relationships-could-revolutionise-the-role-of-the-state
Mulgan, G., Connexity: How to Live in a Connected World, London: Chatto & Windus, 1997
Mulgan, G. and Wilkinson, H., ‘Well-being and time’, Demos Quarterly, 5 (1995), pp. 277
Nardi, B. A. and Whittaker, S., ‘The place of face-to-face communication in distributed work’, in Hinds, P. J. and Kiesler, S. (eds.), Distributed Work, Cambridge, MA: MIT Press, 2002, pp. 83113
Narey, M., Making the Education of Social Workers Consistently Effective: Report of Sir Martin Narey’s Independent Review of The Education of Children’s Social Workers, London: Department for Education, January 2014
National Commission on the BP Deepwater Horizon Oil Spill and Offshore Drilling, ‘Deep Water: The Gulf Oil Disaster and the Future of Offshore Drilling’, January 2011
New Zealand Herald, ‘Clearly, sofas are a winner’, 8 August 2001
Nisbett, R. E., Geography of Thought: How Asians and Westerners Think Differently … and Why, New York: Free Press, 2003
NRC Handelsblad Staff, ‘Setback in Reykjavik: Iceland blocks 3.8 billion euro repayment to Dutch, British,’ Der Spiegel, 5 January 2010, www.spiegel.de/international/europe/setback-in-reykjavik-iceland-blocks-3–8-billion-euro-repayment-to-dutch-british-a-670294.html
Office of National Statistics, ‘Measuring National Well-Being’, www.ons.gov.uk/ons/guide-method/user-guidance/well-being/index.html
Okri, B., A Way of Being Free, London: Weidenfeld & Nicolson, 1997
Oldham, J. H., Real Life Is Meeting, London: Sheldon Press, 1942
O’Neill, O., A Question of Trust: The BBC Reith Lectures 2002, Cambridge University Press, 2002
Page, S., The Difference: How the Power of Diversity Creates Better Groups, Forms, Schools and Societies, Princeton University Press, 2007
Pandhi, N. and Saultz, J., ‘Patients’ perceptions of interpersonal continuity of care’, Journal of the American Board of Family Medicine, 19 (2006), pp. 390396
Park, L. E., Crocker, J. and Mickelson, K. D., ‘Attachment styles and contingencies of self-worth’, PSPB, 30 (2004), pp. 12431254
Park, W. W., ‘A comprehensive empirical investigation of the relationships among variables of the groupthink model’, Journal of Organisational Behavior, 21 (2000), pp. 873887
Penn, M., Microtrends: Surprising Tales of the Way We Live Today, London: Penguin, 2007
Pfeffer, J. and Sutton, R. I., ‘Knowing what to do is not enough: turning knowledge into action’. California Management Review, 42:1 (1999), pp. 83108
Pfeffer, J. and Sutton, R. I., The Knowing–Doing Gap: How Smart Companies Turn Knowledge into Action, Cambridge, MA: Harvard Business School Press, 1999
Pierce, J. L., Gardner, D. G., Cummings, L. L. and Dunham, R. B., ‘Organisation-based self-esteem: construct definition, measurement, and validation’, Academy of Management Journal, 32 (1989), pp. 622648
Pierce, J. L., Gardner, D. G., Dunham, R. B. and Cummings, L. L., ‘Moderation by organisation-based self-esteem of role condition-employee response relationships’, Academy of Management Journal, 36 (1993), pp. 271288
Plaut, S. M., ‘Boundary violations in professional–client relationships: overview and guidelines for prevention,’ Sexual and Marital Therapy, 12 (1997) pp. 7794
Pontin, J., ‘Authenticity in the age of its technological reproducibility: do social technologies make us less sincere?’, Technology Review, August 19, 2008, www.technologyreview.com/view/410686/authenticity-in-the-age-of-its-technological-reproducibility
Porter, M., ‘Clusters and the new economics of competition’, Harvard Business Review, 76 (1998), pp. 7790
Powell, G. N. and Foley, S., ‘Romantic relationships in organisational settings: something to talk about’, in Powell, G. N. (ed.), Handbook of Gender and Work, Thousand Oaks, CA: Sage, 1999
Putnam, R., ‘Bowling alone: America’s declining social capital’, Journal of Democracy, 6 (1995), pp. 6578
Putnam, R., Bowling Alone: The Collapse and Revival of American Community, New York: Simon & Schuster, 2000
Putnam, R., ‘E pluribus unum: diversity and community in the twenty-first century’, Scandinavian Political Studies, 30 (2007), pp. 137174
Qiu, T., Qualls, W., Bohlmann, J. D. and Rupp, D. E., ‘The effect of interactional fairness on the performance of cross-functional product development teams: a multilevel mediated model’, Journal of Product Innovation Management, 26 (2009), pp. 173–87
Rappaport, A., ‘The economics of short-term performance obsession’, Financial Analysts Journal, 61 (2005), pp. 6579
Ray, C. A., ‘Corporate culture: the last frontier of control?’, Journal of Management Studies, 23 (1986), pp. 287297
Reicher, S., Haslam, A. and Hopkins, N., ‘Social identity and the dynamics of leadership: leaders and followers as collaborative agents in the transformation of social reality’, Leadership Quarterly, 16 (2005), pp. 547568
Rink, F. and Ellemers, N., ‘Diversity as a basis for shared organisational identity: the norm congruity principle’, British Journal of Management, 18 (2007), pp. S17S27
Rogers, C., On Becoming a Person, Boston, MA: Houghton Mifflin, 1961
Rosenberg, M., Nonviolent Communication: A Language of Life, Encinitas, CA: PuddleDancer Press, 2003
Roth, G. and Kleiner, A., Car Launch, New York: Oxford University Press, 2000
Rousseau, D., ‘Psychological and implied contracts in organisations’, Employee Responsibilities and Rights Journal, 2 (1989), pp. 121139
Rushworth, J. and Schluter, M., Transforming Capitalism from Within, Cambridge: Relational Research, 2011
Ryff, C. D. and Keyes, C. L. M., ‘The structure of psychological well-being revisited’, Journal of Personality and Social Psychology, 69 (1995), pp. 719727
Ryff, C., Singer, B., Wing, E. and Love, G., ‘Elective affinities and uninvited agonies’, in Ryff, C. and Singer, B. (eds.), Emotion, Social Relationships and Health, Oxford University Press, 2001
Salovey, P., and Mayer, J. D., ‘Emotional intelligence’, Imagination, Cognition, and Personality, 9 (1990), pp. 185211
Salz, A., ‘The Salz Review: An Independent Review of Barclays’ Business Practices’, April 2013, available at http://online.wsj.com/public/resources/documents/SalzReview04032013.pdf
Schaubroeck, J., May, D. R. and Brown, F. W., ‘Procedural justice explanations and employee reactions to economic hardship: a field experiment’, Journal of Applied Psychology, 79 (1994), pp. 455460
Schein, E. H., Organizational Psychology, Englewood Cliffs, NJ: Prentice Hall, 1980
Schluter, M. and Lee, D., The R Factor, London: Hodder & Stoughton, 1993
Schluter, M. and Lee, D., The Relational Manager: Transform Your Workplace and Your Life, Oxford: Lion Hudson, 2009
Schutz, W., FIRO: A Three Dimensional Theory of Interpersonal Behavior, New York: Holt, Rinehart & Winston, 1958
Schutz, W., The Human Element: Productivity, Self-Esteem and the Bottom Line, San Francisco, CA: Jossey-Bass, 1994
Seabright, P., The Company of Strangers: A Natural History of Economic Life, Princeton University Press, 2004
Senge, P., Scharmer, O., Jaworski, J. and Flowers, B. S., Presence, London: Nicholas Brealey, 2005
SHARE, Share homepage, www.share.org
Shephard, G., Shephard’s Watch: Illusions of Power in British Politics, London: Politico’s Publishing, 2000
Sherif, M., White, J., Sherif, C. W., Hood, W. R. and Harvey, O.J., Intergroup Conflict and Cooperation: The Robbers’ Cave Experiment, Norman, OH: University of Oklahoma Institute of Intergroup Relations, 1961
Shinn, S., ‘21st century engineer,’ BizEd (January–February 2005), pp. 1823
Siegel, E., The Frances Sanders Lesson and Two Related Works, New York: Definition Press, 1974
Simon, B. and Sturmer, S., ‘Respect for group members: intragroup determinants of collective identification and group-serving behavior’, Personality and Social Psychology Bulletin, 29 (2003), pp. 183193
Simon, H., ‘Bounded rationality and organizational learning’, Organization Science, 2 (1991) pp. 125134
Simons, D. J. and Chabris, C. F., ‘Gorillas in our midst: sustained inattentional blindness for dynamic events’, Perception, 28 (1999), pp. 10591074
Skarlicki, D. P. and Folger, R., ‘Retaliation in the workplace: the roles of distributive, procedural and interactional justice’, Journal of Applied Psychology, 82 (1997), pp. 434443
Spencer, L. and Pahl, R., Rethinking Friendship: Hidden Solidarities Today, Princeton University Press, 2006
Spretnak, C., Relational Reality, Topsham, ME: Green Horizon Books, 2011
Stewart, T. A., Intellectual Capital: The New Wealth of Organisations, New York: Doubleday, 1997
Stone, L., The Family, Sex and Marriage in England, 1500–1800, London: Weidenfeld & Nicolson, 1977
Stone, L., ‘Attention: the real aphrodisiac’, Speech at the Emerging Technology Conference, San Diego, CA, December 2006
Straw, J. ‘I felt uneasy talking to someone I couldn’t see’, Guardian, 6 October 2006
Sutton, R. I., ‘Are you a jerk at work?’, Greater Good: The Science of a Meaningful Life, December 1, 2007, http://greatergood.berkeley.edu/article/item/are_you_jerk_work
Sutton, R. I., The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t, London: Sphere, 2007
Tarnow, E., ‘Towards the zero accident goal: assisting the First Officer monitor and challenge Captain errors’, Journal of Aviation/Aerospace Education and Research, 10 (2000), pp. 2938
Taylor, F. W., Principles of Scientific Management, New York: Harper & Brothers, 1911
Teach First, Teach First homepage, www.teachfirst.org.uk/TFHome/
Telegraph, ‘“Swarms of locusts” man in German coalition’, 14 October 2005, www.telegraph.co.uk/finance/2923841/Swarms-of-locusts-man-in-German-coalition.html
Telegraph, ‘“Target culture” that led to Mid Staffs still exists in NHS, claims top surgeon’, 25 January 2013, www.telegraph.co.uk/health/healthnews/9824256/Target-culture-that-led-to-Mid-Staffs-still-exists-in-NHS-claims-top-surgeon.html, accessed 31 May 2015
Thatcher, M., ‘The lady’s not for turning’, Speech to Conservative Party conference, 10 October 1980
The Times, ‘Bobby Robson’s sadness over Newcastle’s implosion’, 20 October 2008
Thomson, K., Emotional Capital: Maximising the Intangible Assets at the Heart of Brand and Business Success, Oxford: Capstone Publishing, 1998
Thorne, S. E., Kuo, M., Armstrong, E. A., McPherson, G., Harris, S. R. and Hislop, T. G., ‘Being known: patients’ perspectives of the dynamics of human connection in cancer care’, Psycho-Oncology, 14 (2005), pp. 887898
TNS, TNS Loneliness Omnibus Survey for Age UK, April 2014
Todorov, A., Mandisodza, A. N., Goren, A. and Hall, C. C., ‘Inferences of competence from faces predict election outcomes’, Science, 308 (2005), pp. 16231626
Tornow, W. W. and London, M. (eds.), Maximizing the Value of 360-Degree Feedback, San Francisco, CA: Jossey-Bass, 1998
Turner, M. E. and Pratkanis, A. R., ‘Mitigating groupthink by stimulating constructive conflict’, in de Dreu, C. and van de Vliert, E. (eds.), Using Conflict in Organisations (London: Sage, 1997), pp. 5371
Turner, Y. and Hadas-Halpern, I., ‘The effects of including a patient’s photograph to the radiographic examination’, Radiological Society of North America 2008 Scientific Assembly and Annual Meeting, Chicago IL, February 18–20, 2008, abstract available at http://archive.rsna.org/2008/6008880.html
Twenge, J. M., Generation Me: Why Today’s Young Americans Are More Confident, Assertive, Entitled – And More Miserable Than Ever Before (New York: Free Press, 2006)
Tyler, T. R. and Lind, E. A., ‘A relational model of authority in groups’, Advances in Experimental Social Psychology, 25 (1992), pp. 115191
Waterman, R., The Frontiers of Excellence: Learning from Companies That Put People First, Boston, MA: Nicholas Brealey Publishing, 1994
Weber, M., The Theory of Social and Economic Organization, Glencoe, IL: Free Press, 1924
Wheatley, M. J., Leadership and the New Science: Discovering Order in a Chaotic World, 3rd edition, San Francisco, CA: Berrett-Koehler Publishers, 2006
Wheatley, M. J., ‘Relationships: the basic building blocks of life’, 2006, www.margaretwheatley.com/articles/relationships.html
Whitman, W.Song of Myself’, Leaves of Grass, New York: Penguin, 1986
Wiesenfeld, B. M., Brockner, J., and Thibauh, V., ‘Procedural fairness, managers’ self-esteem, and managerial behaviors following a layoff’, Organisational Behavior and Human Decision Processes, 83 (2000), pp. 132
Willcocks, L., The London Insurance Market: Modernisation or Muddle, London: Knowledge Capital Partners, 2004
Willis, J. and Todorov, A., ‘First impressions: making up your mind after a 100-ms exposure to a face’, Psychological Science, 17 (2006), pp. 592598
Wolf, R., ‘Respect and international relations: state motives, social mechanisms and hypotheses’, Paper presented at the 49th Annual Convention of the International Studies Association, San Francisco, CA, March 26–29, 2008
Zimbardo, P., The Lucifer Effect: How Good People Turn Evil, London: Rider & Co., 2007
Zohar, D., Spiritual Capital: Wealth We Can Live by, San Francisco, CA: Berrett-Koehler Publishers, 2004

Metrics

Altmetric attention score

Full text views

Total number of HTML views: 0
Total number of PDF views: 0 *
Loading metrics...

Book summary page views

Total views: 0 *
Loading metrics...

* Views captured on Cambridge Core between #date#. This data will be updated every 24 hours.

Usage data cannot currently be displayed