Abdelal, R., Herrera, Y., Johnston, A. and McDermott, R., ‘Identity as a variable’, Perspectives on Politics, 4 (2006), pp. 695–711CrossRefGoogle Scholar

Alexander, S. and Ruderman, M., ‘The role of procedural and distributive justice in organisational behavior’, Social Justice Research, 1 (1987), pp. 177–198CrossRefGoogle Scholar

Argyris, C., Understanding Organisational Behavior, Homewood, IL: Dorsey Press, 1960Google Scholar

Ariely, D., Predictably Irrational: The Hidden Forces that Shape Our Decisions, London: HarperCollins, 2008Google Scholar

Arrowsmith, J., ‘Strike grounds British Airways at Heathrow’, European Industrial Relations Observatory Online, 17 August 2003, www.eurofound.europa.eu/eiro/2003/08/feature/uk0308103f.htmGoogle Scholar

Atwood, M., The Blind Assassin, London: Virago Press, 2001Google Scholar

Axelrod, R., The Evolution of Cooperation, New York: Basic Books, 1984Google Scholar

Ballew, C. and Todorov, A., ‘Predicting political elections from rapid and unreflective face judgments’, PNAS, 104:46 (2007), pp. 17948–17953CrossRefGoogle ScholarPubMed

Barber, B. R., Jihad vs. McWorld, New York: Crown, 1995Google Scholar

Bartle, M., Briscoe, I., Mulgan, G., Sar-Wiwo, Z., Wade, J. and Wilkinson, H., The Time Squeeze, London: Demos, 1995Google Scholar

Bauman, Z., Liquid Life, Cambridge: Polity Press, 2005Google Scholar

BBC, ‘A bonfire of school targets?’, 20 March 2004, http://news.bbc.co.uk/1/hi/education/3551627.stmGoogle Scholar

BBC, ‘Analysis: Putin wants respect’, http://news.bbc.co.uk/2/hi/europe/666768.stm, accessed 15 October 2008Google Scholar

BBC, ‘Are there too many managers?’, 29 July 2013, www.bbc.co.uk/news/magazine-23462290Google Scholar

BBC Panorama, ‘Fiddling the figures’, BBC, Transcript, 26 June 2003, http://news.bbc.co.uk/nol/shared/spl/hi/programmes/panorama/transcripts/fiddlingthefigures.txtGoogle Scholar

Bies, R. J., Shapiro, D. L. and Cummings, L. L., ‘Causal accounts and managing organisational conflict: is it enough to say it’s not my fault?’, Communication Research, 15 (1988), pp. 381–399CrossRefGoogle Scholar

Binmore, K., Natural Justice, Oxford University Press, 2005CrossRefGoogle Scholar

Birkinshaw, J., Reinventing Management: Smarter Choices for Getting Work Done, San Francisco, CA, Jossey-Bass, 2010Google Scholar

Blau, P. M., Exchange and Power in Social Life, New York: Wiley, 1965Google Scholar

Bowlby, J., Attachment, Vol. 1 of Attachment and Loss, London: Hogarth, 1969Google Scholar

Boyle, D., ‘In search of a political narrative’, D. Boyle: Politics of the future (blog), August 2005, www.david-boyle.co.uk/politics/narrative.htmlGoogle Scholar

Bradshaw, A., Lighting the Lamp: Spiritual Dimension of Nursing Care (RCN Research), London: Scutari Press, 1994Google Scholar

Branden, N., The Six Pillars of Self-Esteem, New York: Bantam Trade Paperback Edition, 1995Google Scholar

Brett, J. F. and Atwater, L. E., ‘360-degree feedback: accuracy, reactions and perceptions of usefulness’, Journal of Applied Psychology, 86 (2001), pp. 930–942CrossRefGoogle Scholar

Bridgewater, S., ‘An analysis of football management trends 1992–2005 in all four divisions’, Warwick Business School Report for League Managers Association, Coventry: University of Warwick, 2006Google Scholar

Brockner, J., Self-Esteem at Work, Lexington Books, 1988Google Scholar

Brockner, J. and Wiesenfeld, B. M., ‘An integrative framework for explaining reactions to decisions: the interactive effects of outcomes and procedures’, Psychological Bulletin, 120 (1996), pp. 189–208CrossRefGoogle ScholarPubMed

Bromwich, B., Relationships and Resources: Environmental Governance for Peacebuilding and Resilient Livelihoods in Sudan, United Nations Environment Programme, Nairobi: UNEP, June 2014Google Scholar

Brosnan, S. F., ‘Justice- and fairness-related behaviors in non-human primates’, Proceedings of the National Academy of Sciences, 110, Supplement 2 (2013), pp. 10416–10423CrossRefGoogle Scholar

Brown, R. P. and Zeigler-Hall, V., ‘Narcissism and the non-equivalence of self-esteem measures: a matter of dominance?’, Journal of Research in Personality, 38 (2004), pp. 585–592CrossRefGoogle Scholar

Browne, J. T. (ed.), A Book of Non-Fiction, New York: Macmillan, 1965Google Scholar

Burnside, J. and Baker, N. (eds.), Relational Justice: Repairing the Breach, Winchester: Waterside Press, 2004Google Scholar

Burt, R. S., Structural Holes: The Social Structure of Competition, Boston, MA: Harvard University Press, 1992CrossRefGoogle Scholar

Cameron, D., ‘David Cameron’s speech to Google Zeitgeist Conference, Europe 2006’, full text available at Guardian, 22 May 2006, www.theguardian.com/politics/2006/may/22/conservatives.davidcameronGoogle Scholar

Cameron, D., ‘David Cameron on families’, Speech, Relationships Alliance Summit, Royal College of GPs, London, 18 August 2014Google Scholar

Campbell, W. K. and Foster, C.A., ‘Narcissism and commitment in romantic relationships: an investment model analysis,’ Personality and Social Psychology Bulletin, 28 (2002), pp. 484–495CrossRefGoogle Scholar

Carney, F. S. (ed. and trans.), The Politics of Johannes Althusius, London: Eyre & Spottiswoode, 1995Google Scholar

Carney, M., ‘Inclusive capitalism: creating a sense of the systematic’, Speech given at the Conference on Inclusive Capitalism, Bank of England, London, 27 May 2014, www.bankofengland.co.uk/publications/Documents/speeches/2014/speech731.pdfGoogle Scholar

Casebeer, D. W. and Russell, J. A., ‘Storytelling and terrorism: towards a comprehensive “counter-narrative strategy”’, Strategic Insights, 4 (2005), pp. 1–16Google Scholar

Castoriadis, C., ‘Power, politics, autonomy’, in Honneth, A., McCarthy, T., Offe, C. and Wellmer, A. (eds.), Cultural–Political Interventions in the Unfinished Project of Enlightenment, Cambridge, MA: MIT Press, 1992Google Scholar

Centre for Tomorrow’s Company, Tomorrow’s Value: Achieving Long Term Financial Returns. A Guide for Pension Fund Trustees, London: CTC, 2014Google Scholar

Chisson, E. J., The Hubble Wars, New York: Harper Perennial, 1994Google Scholar

Choi, J. N. and Kim, M. U., ‘The organisational application of groupthink and its limits in organisations’, Journal of Applied Psychology, 84 (1999), pp. 297–306CrossRefGoogle Scholar

Churchill, W., ‘Their finest hour’, Speech to the House of Commons, 18 June 1940, HC Deb., 18 June 1940, vol. 362 cc51–64Google Scholar

Cialdini, R. B., Influence: The Psychology of Persuasion, New York: William Morrow & Co., 1984Google Scholar

CIPD, Learning and Talent Development, 2010 CIPD Annual Survey Report, www.cipd.co.uk/binaries/5215_Learning_talent_development_survey_report.pdfGoogle Scholar

Clark, W. H. Jr and Babson, E. K., ‘How benefit corporations are redefining the purpose of business corporations’, William Mitchell Law Review, 38 (2012), pp. 817–851Google Scholar

Clegg, S., ‘The power of language, the language of power’, Organisation Studies, 8 (1987), pp. 60–70CrossRefGoogle Scholar

Cohen, D. and Prusak, L., In Good Company: How Social Capital Makes Organizations Work, Harvard, MA: Harvard University Press, 2001Google Scholar

Conlon, D. E. and Murray, N. M., ‘Customer perceptions of corporate responses to product complaints: the role of explanations’, Academy of Management Journal, 39 (1996), pp. 1040–1056CrossRefGoogle Scholar

Conner, D., Managing at the Speed of Change: How Resilient Managers Succeed and Prosper Where Others Fail, New York: Random House, 1993Google Scholar

Covault, C., ‘Columbia revelations: alarming e-mails speak for themselves. But Administrator O’Keefe is more concerned about Board findings on NASA decision-making’, Aviation Week & Space Technology, 3 March 2003Google Scholar

Covey, S., The 8th Habit: From Effectiveness to Greatness, New York: Simon & Schuster, 2006Google Scholar

Crocker, J. and Nuer, N., ‘The insatiable quest for self-worth’, Psychological Inquiry, 14 (2003), pp. 31–34Google Scholar

Cruddas, J., ‘John Cruddas’s speech on love and work: full text’, New Statesman, 29 January 2015, available at www.newstatesman.com/politics/2015/01/jon-cruddas-s-speech-love-and-work-full-textGoogle Scholar

Daft, L., Lengel, R. H. and Trevino, L. K., ‘Message equivocality, media selection and manager performance – implications for information systems’, MIS Quarterly, 11 (1987), pp. 354–366CrossRefGoogle Scholar

Dahl, R. A., ‘The concept of power’, Behavioural Science, 2 (1957) pp. 201–215CrossRefGoogle Scholar

Daly, J. P. and Geyer, P. D., ‘The role of fairness in implementing large-scale change: employee evaluations of process and outcome in seven facility relocations’, Journal of Organisational Behavior, 15 (1994), pp. 623–638CrossRefGoogle Scholar

Damon, W., The Path to Purpose: Helping Our Children Find Their Calling in Life, New York: Free Press, 2008Google Scholar

Damon, W., ‘Majority of youths found to lack a direction in life’, interview in Education Week, June 11, 2008Google Scholar

Darwin, F. (ed.), Charles Darwin’s Autobiography, New York: Henry Schuman, 1950Google Scholar

Davenport, T. H. and Prusak, L., Working Knowledge: How Organisations Manage What They Know, Cambridge, MA: Harvard Business School Press, 1998Google Scholar

Dawes, C. T., Fowler, J. H., Johnson, T., McElreath, R. and Smirnov, O., ‘Egalitarian motives in humans’, Nature, 446 (2007), pp. 794–796CrossRefGoogle ScholarPubMed

de Botton, A., Status Anxiety, London: Penguin, 2005Google Scholar

de Geus, A., The Living Company: Growth, Learning and Longevity in Business, London: Nicholas Brealey, 1999CrossRefGoogle Scholar

DeCremer, D., ‘Respect and cooperation in social dilemmas: the importance of feeling included,’ Personality and Social Psychology Bulletin, 28 (2002), pp. 1335–1341CrossRefGoogle Scholar

Degeorge, F., Patel, J. and Zeckhauser, R., ‘Earnings management to exceed thresholds’, Journal of Business, 72 (1999), pp. 1–33Google Scholar

Denison, D. R., Haaland, S. and Goelzer, P., ‘Corporate culture and organisational effectiveness: is Asia different from the rest of the world?’, Organisational Dynamics, 33 (2004), pp. 98–109CrossRefGoogle Scholar

Department of Health, Learning from Bristol: The Report of the Public Inquiry into Children’s Heart Surgery at the Bristol Royal Infirmary 1982–1995, London: HMSO, 2001Google Scholar

Diener, E. and Seligman, M. E. P., ‘Beyond money: toward an economy of well-being’, Psychological Science in the Public Interest, 5 (2004), pp. 1–31CrossRefGoogle ScholarPubMed

Dillon, R., ‘Respect: a philosophical perspective’, Gruppendynamik und Organisationsberatung, 38 (2007), pp. 201–212CrossRefGoogle Scholar

Dixon, M. and Sweeney, K., The Human Effect in Medicine: Theory, Research and Practice, Oxford: Radcliffe Medical Press, 2000Google Scholar

Doyal, L. and Gough, I., A Theory of Human Need, London: Palgrave Macmillan, 1991CrossRefGoogle Scholar

Duffy, F., ‘Working at Waterside – conduciveness as a workplace of the British Airways’ Headquarters in Harmondsworth, England’, The Architectural Review, 1218 (1998).Google Scholar

Earley, P. C. and Ang, S., Cultural Intelligence: Individual Interactions Across Cultures, Stanford University Press, 2003CrossRefGoogle Scholar

Earls, M., Herd: How to Change Mass Behaviour by Harnessing Our True Nature, Chichester: John Wiley, 2007Google Scholar

Economist, ‘Triple bottom line’, 17 November 2009, www.economist.com/node/14301663, accessed 12 February 2013Google Scholar

Fauconnier, G. and Turner, M., The Way We Think: Conceptual Blending and the Mind’s Hidden Complexities, New York: Basic Books, 2002Google Scholar

Fayol, H., General and Industrial Management, London: Pitman, 1949Google Scholar

Feinberg, J., ‘Some conjectures on the concept of respect’, Journal of Social Philosophy, 4 (1973), pp. 1–3CrossRefGoogle Scholar

Fernández-Aráoz, C., Great People Decisions: Why They Matter So Much, Why They Are So Hard and How You Can Master Them, Hoboken, NJ: John Wiley, 2007Google Scholar

Financial Times, ‘Acknowledge managers as professionals’, 10 October 2010Google Scholar

Fisher, J. D., Rytting, M. and Heslin, R., ‘Hands touching hands: affective and evaluative effects of an interpersonal touch’, Sociometry, 39 (1976), pp. 416–421CrossRefGoogle ScholarPubMed

Folger, R. and Cropanzano, R., Organisational Justice and Human Resource Management, Thousand Oaks, CA: Sage, 1998CrossRefGoogle Scholar

Frei, J. R. and Shaver, P. R., ‘Respect in close relationships: prototype definition, self-report assessment and initial correlates’, Personal Relationships, 9 (2002), pp. 121–139CrossRefGoogle Scholar

Gardner, D. G. and Pierce, J. L., ‘Self-esteem and self-efficacy within the organisational context’, Group and Organisation Management, 23 (1998), pp. 48–70, 177–198CrossRefGoogle Scholar

Gauntlett, D., Media, Gender and Identity: An Introduction, London and New York: Routledge, 2002Google Scholar

Gentner, D., Holyoak, K. and Kokinov, B., The Analogical Mind: Perspectives from Cognitive Science, Cambridge, MA: MIT Press, 2001CrossRefGoogle Scholar

Gerzon, M., Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities, Cambridge MA: Harvard Business School Press, 2006Google Scholar

Giddens, A., Modernity and Self-Identity: Self and Society in the Late Modern Age, Cambridge: Polity Press, 1991Google Scholar

Gladwell, M., Blink: The Power of Thinking Without Thinking, New York: Little, Brown, 2005Google Scholar

Global Reporting Initiative, ‘GRI Sustainability Reporting Guidelines’, June 2000Google Scholar

Goffman, E., Interaction Ritual: Essays on Face-to-Face Behaviour, New York: Anchor Books, 1967Google Scholar

Goleman, D., Emotional Intelligence: Why It Can Matter More Than IQ for Character, Health and Lifelong Achievement, New York: Bantam Books, 1995Google Scholar

Goleman, D., Working with Emotional Intelligence, New York: Bantam Books, 1998Google Scholar

Graham, J. R., Harvey, C. R. and Rajgopal, S., ‘The economic implications of corporate financial reporting’, Journal of Accounting and Economics, 40 (2005), pp. 3–73CrossRefGoogle Scholar

Granovetter, M., ‘The strength of weak ties’, American Journal of Sociology, 78 (1973), pp. 1360–1380CrossRefGoogle Scholar

Greenberg, J., ‘A taxonomy of organisational justice theories’, Academy of Management Review, 12 (1987), pp. 9–22CrossRefGoogle Scholar

Greenberg, J. and Folger, R., ‘Procedural justice, participation, and the fair process effect in groups and organisations’, in Paulus, P. B. (ed.), Basic Group Processes, New York: Springer-Verlag, 1983Google Scholar

Guardian, ‘Interests and hobbies’, 15 April 2009, www.theguardian.com/careers/cv-interests-hobbiesGoogle Scholar

Haggerty, J., Reid, R. J., Freeman, G. K., Starfield, B. H., Adair, C. E. and McKendry, R., ‘Continuity of care: a multidisciplinary review’, British Medical Journal, 327 (2003), pp. 1219–1221Google Scholar

Haldane, A., ‘Patience and finance’, Beijing, Oxford China Business Forum, Beijing, 22 September 2010, available at www.bankofengland.co.uk/publications/news/2010/067.htmCrossRefGoogle ScholarPubMed

Handy, C., ‘What is a company for?’, Michael Shanks Memorial Lecture, 5 December 1990Google Scholar

Hedinger, T., ‘Assessing interpersonal respect: its psychological and philosophical implications’, Master’s Thesis at Southern Illinois University, Carbondale, IL, Master’s Abstracts International, 30 (1992)Google Scholar

Hedinger, T., ‘To learn respect: four adults share their stories of respectfulness’, Doctoral Dissertation at Southern Illinois University, Carbondale, IL, Dissertation Abstracts International Section A: Humanities and Social Sciences, 61 (2000)Google Scholar

Helmreich, R., ‘On error management: lessons from aviation’, British Medical Journal, 320 (2000), pp. 781–785Google Scholar

Heskett, J., Hart, C. and Sasser, W. E. Jr, Service Breakthroughs: Changing the Rules of the Game, New York: Free Press, 1990CrossRefGoogle ScholarPubMed

Heskett, J., Sasser, W. E. Jr and Schlesinger, L. A., The Service Profit Chain, New York: Free Press, 1997Google Scholar

Heskett, J., Sasser, W. E. Jr and Schlesinger, L. A., The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees, New York: Free Press, 2003Google Scholar

Heuer, L., Blumenthal, E., Douglas, A. and Weinblatt, T., ‘A deservingness approach to respect as a relationally based fairness judgment’, Personality and Social Psychology Bulletin, 25 (1999), pp. 1279–1292Google Scholar

Higgins, J., ‘Adverse events or patterns of failure’, British Journal of Health Care Management, 7 (2001), pp. 145–147CrossRefGoogle Scholar

Hinde, R., Relationships: A Dialectical Perspective, Hove: Psychology Press, 1997Google Scholar

Interface Global, ‘Our sustainability journey – mission zero’, www.interfaceglobal.com/Sustainability/Interface-Story.aspxGoogle Scholar

International Integrated Reporting Council, ‘The International <IR> Framework’, December 2013, http://integratedreporting.org/wp-content/uploads/2013/03/13-12-08-THE-INTERNATIONAL-IR-FRAMEWORK-2-1.pdfGoogle Scholar

James, W., Principles of Psychology, Cambridge, MA: Harvard University Press, 1890Google Scholar

Janis, I. L., Victims of Groupthink, Boston, MA: Houghton Mifflin, 1972+Framework’,+December+2013,+http://integratedreporting.org/wp-content/uploads/2013/03/13-12-08-THE-INTERNATIONAL-IR-FRAMEWORK-2-1.pdf>Google Scholar

Janis, I. L., Groupthink, Boston, MA: Houghton Mifflin, 1982Google Scholar

John Lewis Partnership, ‘Our Principles’, last modified 16 September 2015, www.johnlewispartnership.co.uk/about/our-principles.htmlGoogle Scholar

Judge, T. A., LePine, J. A. and Rich, B. L., ‘Loving yourself abundantly: relationship of the narcissistic personality to self and other perceptions of workplace deviance, leadership, and task and contextual performance’, Journal of Applied Psychology, 91 (2006), pp. 762–776Google Scholar

Kacperczyk, A., Sanchez-Burks, J. and Baker, W. E., ‘Multiplexity and emotional energy in cross-cultural perspective’, Unpublished paper, University of Michigan, 2008Google Scholar

Kanfer, R., Sawyer, J., Early, C. P. and Lind, E. A., ‘Participation in task evaluation procedures: the effects of evaluative criteria on attitudes and performance’, Social Justice Research, 1 (1987), pp. 235–249CrossRefGoogle ScholarPubMed

Kegan, R. and Lahey, L. Laskow, ‘The real reason people won’t change’, Harvard Business Review, November 2001, pp. 85–92Google Scholar

Kennedy, I., Final Report, Bristol Royal Infirmary Inquiry, London: HMSO, 2001CrossRefGoogle Scholar

Keynes, J. M., ‘National self-sufficiency’, The Yale Review, 22 (1933), pp. 755–769Google Scholar

Kim, W. C. and Mauborgne, R. A., ‘Implementing global strategies: the role of procedural justice’, Strategic Management Journal, 12 (1991), pp. 125–143Google Scholar

Kim, W. C. and Mauborgne, R. A., ‘Fair process: managing in the knowledge economy’, Harvard Business Review, 75 (1997), pp. 65–75Google Scholar

King, Mervyn E. and Roberts, L., Integrate: Doing Business in the 21st Century, Johannesburg: Juta & Co., 2013CrossRefGoogle Scholar

Klein, R., ‘No quick fix’, Health Service Journal, 30 August 2001Google ScholarPubMed

Konovsky, M. A. and Pugh, S. D., ‘Citizenship behavior and social exchange’, Academy of Management Journal, 37 (1994), pp. 656–669Google Scholar

Koper, C., van Knippenberg, D., Bouhuijs, F., Vermunt, R. and Wilke, H., ‘Procedural fairness and self-esteem’, European Journal of Social Psychology, 23 (1993), pp. 313–325Google Scholar

Korine, H., ‘Strategic decision-making processes and performance: multiple levels, reciprocal influences’, Working Paper, 40, London Business School Strategic Leadership Research Programme (1998)CrossRefGoogle ScholarPubMed

Kramer, R. M., ‘The great intimidators’, Harvard Business Review, 84 (2006)CrossRefGoogle Scholar

Kunda, G., Engineering Culture: Control and Commitment in a High-Tech Corporation, Philadelphia, PA: Temple University Press, 1992Google Scholar

Lakoff, G. and Johnson, M., Metaphors We Live By, University of Chicago Press, 1980Google ScholarPubMed

Laming, Lord H., The Victoria Climbié Inquiry, London: HMSO, 2003Google Scholar

Laseter, T. and Cross, R., ‘The craft of connection’, Strategy + Business, 44 (2006), www.strategy-business.com/article/06302?gko-ee374Google Scholar

Layard, R., Happiness, London: Allen Lane, 2005Google Scholar

Lee, C., ‘Prosocial organisational behaviors: the roles of workplace justice, achievement striving and pay satisfaction’, Journal of Business and Psychology, 10 (1995), pp. 197–206Google Scholar

Leeson, N. Rogue Trader, London: Little Brown, 1996Google Scholar

Lencioni, P., The Advantage: Why Organizational Health Trumps Everything Else in Business, San Francisco, CA: Jossey-Bass, 2012CrossRefGoogle Scholar

Leventhal, G. S., ‘What should be done with equity theory? New approaches to the study of fairness in social relationships’, in Gergen, K., Greenberg, M. and Willis, R. (eds.), Social Exchange: Advances in Theory and Research, New York: Plenum, 1980, pp. 27–55Google Scholar

Leventhal, G. S., Karuza, J. and Fry, W. R., ‘Beyond fairness: a theory of allocation preferences’, in Mikula, G. (ed.), Justice and Social Interaction, New York: Springer-Verlag, 1980, pp. 167–218Google Scholar

Lewis, C. S., The Four Loves, New York: Harcourt, 1960CrossRefGoogle Scholar

Liaschenko, J., ‘Knowing the patient?’, in Thorne, S. E. and Hayes, V. E. (eds.), Nursing Praxis: Knowledge and Action, Thousand Oaks, CA: Sage, 1997, pp. 23–37Google Scholar

Lind, E. A., Greenberg, J., Scott, K. and Welchans, T., ‘The winding road from employee to complainant: situational and psychological determinants of wrongful termination claims’, Administrative Science Quarterly, 45 (2000), pp. 557–590.Google Scholar

Lind, E. A. and Tyler, T. R., The Social Psychology of Procedural Justice, New York: Plenum, 1988Google Scholar

Maccoby, M., ‘Narcissistic leaders: the incredible pros, the inevitable cons’, Harvard Business Review, 2000, pp. 69–77CrossRefGoogle Scholar

Mackey, J. and Sisodia, R., Conscious Capitalism, Boston, MA: Harvard Business School Publishing, 2013CrossRefGoogle Scholar

Mackinnon, A. ‘Death at the hands of the NHS: the tragedy of Penny Campbell’, Independent, 10 October 2006Google Scholar

Mainelli, M., ‘The perverse and the reverse: how bad measures skew markets’, Lecture, Gresham College, London, 17 October 2005, www.gresham.ac.uk/lectures-and-events/the-perverse-and-the-reverse-how-bad-measures-skew-marketsGoogle Scholar

Masterson, S., ‘A trickle-down model of organisational justice: relating employees’ and customers’ perceptions of and reactions to fairness’, Journal of Applied Psychology, 86 (2001), pp. 594–604Google Scholar

Meads, G. and Ashcroft, J., The Case for Interprofessional Collaboration in Health and Social Care, Oxford: Blackwell, 2005CrossRefGoogle ScholarPubMed

Menzies, D. and Davidson, B., ‘Authenticity and belonging: the experience of being known in the group’, Group Analysis, 35 (2002), pp. 43–55CrossRefGoogle Scholar

Mitchell, T., ‘Everyday metaphors of power’, Theory and Society, 19 (1990), 545–578CrossRefGoogle Scholar

Moorhead, G., Ference, R. and Neck, C. P., ‘Group decision fiascos continue: space shuttle Challenger and a revised groupthink framework’, Human Relations, 44 (1991), pp. 539–550CrossRefGoogle Scholar

Moorman, R. H., ‘Relationship between organisational justice and organisational citizenship behaviors: do fairness perceptions influence employee citizenship?’, Journal of Applied Psychology, 76 (1991), pp. 845–855CrossRefGoogle Scholar

Mourkogiannis, N., Purpose: The Starting Point of Great Companies, London: Palgrave Macmillan, 2006CrossRefGoogle Scholar

Muir, R. and Cooke, G. (eds.), The Relational State: How Recognising the Importance of Human Relationships could Revolutionise the Role of the State, London: IPPR, 2012, available at www.ippr.org/publications/the-relational-state-how-recognising-the-importance-of-human-relationships-could-revolutionise-the-role-of-the-stateGoogle Scholar

Mulgan, G., Connexity: How to Live in a Connected World, London: Chatto & Windus, 1997Google Scholar

Mulgan, G. and Wilkinson, H., ‘Well-being and time’, Demos Quarterly, 5 (1995), pp. 2–77Google Scholar

Nardi, B. A. and Whittaker, S., ‘The place of face-to-face communication in distributed work’, in Hinds, P. J. and Kiesler, S. (eds.), Distributed Work, Cambridge, MA: MIT Press, 2002, pp. 83–113Google Scholar

Narey, M., Making the Education of Social Workers Consistently Effective: Report of Sir Martin Narey’s Independent Review of The Education of Children’s Social Workers, London: Department for Education, January 2014CrossRefGoogle Scholar

National Commission on the BP Deepwater Horizon Oil Spill and Offshore Drilling, ‘Deep Water: The Gulf Oil Disaster and the Future of Offshore Drilling’, January 2011Google Scholar

New Zealand Herald, ‘Clearly, sofas are a winner’, 8 August 2001Google Scholar

Nisbett, R. E., Geography of Thought: How Asians and Westerners Think Differently … and Why, New York: Free Press, 2003Google Scholar

NRC Handelsblad Staff, ‘Setback in Reykjavik: Iceland blocks 3.8 billion euro repayment to Dutch, British,’ Der Spiegel, 5 January 2010, www.spiegel.de/international/europe/setback-in-reykjavik-iceland-blocks-3–8-billion-euro-repayment-to-dutch-british-a-670294.htmlGoogle Scholar

Office of National Statistics, ‘Measuring National Well-Being’, www.ons.gov.uk/ons/guide-method/user-guidance/well-being/index.htmlGoogle Scholar

Okri, B., A Way of Being Free, London: Weidenfeld & Nicolson, 1997Google Scholar

Oldham, J. H., Real Life Is Meeting, London: Sheldon Press, 1942Google Scholar

O’Neill, O., A Question of Trust: The BBC Reith Lectures 2002, Cambridge University Press, 2002Google Scholar

Page, S., The Difference: How the Power of Diversity Creates Better Groups, Forms, Schools and Societies, Princeton University Press, 2007Google Scholar

Pandhi, N. and Saultz, J., ‘Patients’ perceptions of interpersonal continuity of care’, Journal of the American Board of Family Medicine, 19 (2006), pp. 390–396Google Scholar

Park, L. E., Crocker, J. and Mickelson, K. D., ‘Attachment styles and contingencies of self-worth’, PSPB, 30 (2004), pp. 1243–1254CrossRefGoogle ScholarPubMed

Park, W. W., ‘A comprehensive empirical investigation of the relationships among variables of the groupthink model’, Journal of Organisational Behavior, 21 (2000), pp. 873–887Google ScholarPubMed

Penn, M., Microtrends: Surprising Tales of the Way We Live Today, London: Penguin, 20073.0.CO;2-8>CrossRefGoogle Scholar

Pfeffer, J. and Sutton, R. I., ‘Knowing what to do is not enough: turning knowledge into action’. California Management Review, 42:1 (1999), pp. 83–108Google Scholar

Pfeffer, J. and Sutton, R. I., The Knowing–Doing Gap: How Smart Companies Turn Knowledge into Action, Cambridge, MA: Harvard Business School Press, 1999Google Scholar

Pierce, J. L., Gardner, D. G., Cummings, L. L. and Dunham, R. B., ‘Organisation-based self-esteem: construct definition, measurement, and validation’, Academy of Management Journal, 32 (1989), pp. 622–648Google Scholar

Pierce, J. L., Gardner, D. G., Dunham, R. B. and Cummings, L. L., ‘Moderation by organisation-based self-esteem of role condition-employee response relationships’, Academy of Management Journal, 36 (1993), pp. 271–288CrossRefGoogle Scholar

Plaut, S. M., ‘Boundary violations in professional–client relationships: overview and guidelines for prevention,’ Sexual and Marital Therapy, 12 (1997) pp. 77–94CrossRefGoogle Scholar

Pontin, J., ‘Authenticity in the age of its technological reproducibility: do social technologies make us less sincere?’, Technology Review, August 19, 2008, www.technologyreview.com/view/410686/authenticity-in-the-age-of-its-technological-reproducibilityCrossRefGoogle Scholar

Porter, M., ‘Clusters and the new economics of competition’, Harvard Business Review, 76 (1998), pp. 77–90CrossRefGoogle Scholar

Powell, G. N. and Foley, S., ‘Romantic relationships in organisational settings: something to talk about’, in Powell, G. N. (ed.), Handbook of Gender and Work, Thousand Oaks, CA: Sage, 1999Google ScholarPubMed

Putnam, R., ‘Bowling alone: America’s declining social capital’, Journal of Democracy, 6 (1995), pp. 65–78Google Scholar

Putnam, R., Bowling Alone: The Collapse and Revival of American Community, New York: Simon & Schuster, 2000CrossRefGoogle Scholar

Putnam, R., ‘E pluribus unum: diversity and community in the twenty-first century’, Scandinavian Political Studies, 30 (2007), pp. 137–174Google Scholar

Qiu, T., Qualls, W., Bohlmann, J. D. and Rupp, D. E., ‘The effect of interactional fairness on the performance of cross-functional product development teams: a multilevel mediated model’, Journal of Product Innovation Management, 26 (2009), pp. 173–87CrossRefGoogle Scholar

Rappaport, A., ‘The economics of short-term performance obsession’, Financial Analysts Journal, 61 (2005), pp. 65–79CrossRefGoogle Scholar

Ray, C. A., ‘Corporate culture: the last frontier of control?’, Journal of Management Studies, 23 (1986), pp. 287–297CrossRefGoogle Scholar

Reicher, S., Haslam, A. and Hopkins, N., ‘Social identity and the dynamics of leadership: leaders and followers as collaborative agents in the transformation of social reality’, Leadership Quarterly, 16 (2005), pp. 547–568CrossRefGoogle Scholar

Rink, F. and Ellemers, N., ‘Diversity as a basis for shared organisational identity: the norm congruity principle’, British Journal of Management, 18 (2007), pp. S17–S27CrossRefGoogle Scholar

Rogers, C., On Becoming a Person, Boston, MA: Houghton Mifflin, 1961CrossRefGoogle Scholar

Rosenberg, M., Nonviolent Communication: A Language of Life, Encinitas, CA: PuddleDancer Press, 2003Google Scholar

Roth, G. and Kleiner, A., Car Launch, New York: Oxford University Press, 2000Google Scholar

Rousseau, D., ‘Psychological and implied contracts in organisations’, Employee Responsibilities and Rights Journal, 2 (1989), pp. 121–139Google Scholar

Rushworth, J. and Schluter, M., Transforming Capitalism from Within, Cambridge: Relational Research, 2011CrossRefGoogle Scholar

Ryff, C. D. and Keyes, C. L. M., ‘The structure of psychological well-being revisited’, Journal of Personality and Social Psychology, 69 (1995), pp. 719–727Google Scholar

Ryff, C., Singer, B., Wing, E. and Love, G., ‘Elective affinities and uninvited agonies’, in Ryff, C. and Singer, B. (eds.), Emotion, Social Relationships and Health, Oxford University Press, 2001CrossRefGoogle ScholarPubMed

Salovey, P., and Mayer, J. D., ‘Emotional intelligence’, Imagination, Cognition, and Personality, 9 (1990), pp. 185–211CrossRefGoogle Scholar

Salz, A., ‘The Salz Review: An Independent Review of Barclays’ Business Practices’, April 2013, available at http://online.wsj.com/public/resources/documents/SalzReview04032013.pdfCrossRefGoogle Scholar

Schaubroeck, J., May, D. R. and Brown, F. W., ‘Procedural justice explanations and employee reactions to economic hardship: a field experiment’, Journal of Applied Psychology, 79 (1994), pp. 455–460Google Scholar

Schein, E. H., Organizational Psychology, Englewood Cliffs, NJ: Prentice Hall, 1980CrossRefGoogle Scholar

Schluter, M. and Lee, D., The R Factor, London: Hodder & Stoughton, 1993Google Scholar

Schluter, M. and Lee, D., The Relational Manager: Transform Your Workplace and Your Life, Oxford: Lion Hudson, 2009Google Scholar

Schutz, W., FIRO: A Three Dimensional Theory of Interpersonal Behavior, New York: Holt, Rinehart & Winston, 1958Google Scholar

Schutz, W., The Human Element: Productivity, Self-Esteem and the Bottom Line, San Francisco, CA: Jossey-Bass, 1994Google Scholar

Seabright, P., The Company of Strangers: A Natural History of Economic Life, Princeton University Press, 2004Google Scholar

Senge, P., Scharmer, O., Jaworski, J. and Flowers, B. S., Presence, London: Nicholas Brealey, 2005Google Scholar

SHARE, Share homepage, www.share.orgGoogle Scholar

Shephard, G., Shephard’s Watch: Illusions of Power in British Politics, London: Politico’s Publishing, 2000Google Scholar

Sherif, M., White, J., Sherif, C. W., Hood, W. R. and Harvey, O.J., Intergroup Conflict and Cooperation: The Robbers’ Cave Experiment, Norman, OH: University of Oklahoma Institute of Intergroup Relations, 1961Google Scholar

Shinn, S., ‘21st century engineer,’ BizEd (January–February 2005), pp. 18–23Google Scholar

Siegel, E., The Frances Sanders Lesson and Two Related Works, New York: Definition Press, 1974Google Scholar

Simon, B. and Sturmer, S., ‘Respect for group members: intragroup determinants of collective identification and group-serving behavior’, Personality and Social Psychology Bulletin, 29 (2003), pp. 183–193Google Scholar

Simon, H., ‘Bounded rationality and organizational learning’, Organization Science, 2 (1991) pp. 125–134CrossRefGoogle Scholar

Simons, D. J. and Chabris, C. F., ‘Gorillas in our midst: sustained inattentional blindness for dynamic events’, Perception, 28 (1999), pp. 1059–1074CrossRefGoogle Scholar

Skarlicki, D. P. and Folger, R., ‘Retaliation in the workplace: the roles of distributive, procedural and interactional justice’, Journal of Applied Psychology, 82 (1997), pp. 434–443CrossRefGoogle ScholarPubMed

Spencer, L. and Pahl, R., Rethinking Friendship: Hidden Solidarities Today, Princeton University Press, 2006CrossRefGoogle Scholar

Spretnak, C., Relational Reality, Topsham, ME: Green Horizon Books, 2011Google Scholar

Stewart, T. A., Intellectual Capital: The New Wealth of Organisations, New York: Doubleday, 1997Google Scholar

Stone, L., The Family, Sex and Marriage in England, 1500–1800, London: Weidenfeld & Nicolson, 1977Google Scholar

Stone, L., ‘Attention: the real aphrodisiac’, Speech at the Emerging Technology Conference, San Diego, CA, December 2006Google Scholar

Straw, J. ‘I felt uneasy talking to someone I couldn’t see’, Guardian, 6 October 2006Google Scholar

Sutton, R. I., ‘Are you a jerk at work?’, Greater Good: The Science of a Meaningful Life, December 1, 2007, http://greatergood.berkeley.edu/article/item/are_you_jerk_workGoogle Scholar

Sutton, R. I., The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t, London: Sphere, 2007Google Scholar

Tarnow, E., ‘Towards the zero accident goal: assisting the First Officer monitor and challenge Captain errors’, Journal of Aviation/Aerospace Education and Research, 10 (2000), pp. 29–38Google Scholar

Taylor, F. W., Principles of Scientific Management, New York: Harper & Brothers, 1911Google Scholar

Teach First, Teach First homepage, www.teachfirst.org.uk/TFHome/Google Scholar

Telegraph, ‘“Swarms of locusts” man in German coalition’, 14 October 2005, www.telegraph.co.uk/finance/2923841/Swarms-of-locusts-man-in-German-coalition.htmlGoogle Scholar

Telegraph, ‘“Target culture” that led to Mid Staffs still exists in NHS, claims top surgeon’, 25 January 2013, www.telegraph.co.uk/health/healthnews/9824256/Target-culture-that-led-to-Mid-Staffs-still-exists-in-NHS-claims-top-surgeon.html, accessed 31 May 2015Google Scholar

Thatcher, M., ‘The lady’s not for turning’, Speech to Conservative Party conference, 10 October 1980Google Scholar

The Times, ‘Bobby Robson’s sadness over Newcastle’s implosion’, 20 October 2008Google Scholar

Thomson, K., Emotional Capital: Maximising the Intangible Assets at the Heart of Brand and Business Success, Oxford: Capstone Publishing, 1998Google Scholar

Thorne, S. E., Kuo, M., Armstrong, E. A., McPherson, G., Harris, S. R. and Hislop, T. G., ‘Being known: patients’ perspectives of the dynamics of human connection in cancer care’, Psycho-Oncology, 14 (2005), pp. 887–898CrossRefGoogle ScholarPubMed

TNS, TNS Loneliness Omnibus Survey for Age UK, April 2014Google Scholar

Todorov, A., Mandisodza, A. N., Goren, A. and Hall, C. C., ‘Inferences of competence from faces predict election outcomes’, Science, 308 (2005), pp. 1623–1626CrossRefGoogle ScholarPubMed

Tornow, W. W. and London, M. (eds.), Maximizing the Value of 360-Degree Feedback, San Francisco, CA: Jossey-Bass, 1998Google Scholar

Turner, M. E. and Pratkanis, A. R., ‘Mitigating groupthink by stimulating constructive conflict’, in de Dreu, C. and van de Vliert, E. (eds.), Using Conflict in Organisations (London: Sage, 1997), pp. 53–71Google Scholar

Turner, Y. and Hadas-Halpern, I., ‘The effects of including a patient’s photograph to the radiographic examination’, Radiological Society of North America 2008 Scientific Assembly and Annual Meeting, Chicago IL, February 18–20, 2008, abstract available at http://archive.rsna.org/2008/6008880.htmlGoogle Scholar

Twenge, J. M., Generation Me: Why Today’s Young Americans Are More Confident, Assertive, Entitled – And More Miserable Than Ever Before (New York: Free Press, 2006)Google Scholar

Tyler, T. R. and Lind, E. A., ‘A relational model of authority in groups’, Advances in Experimental Social Psychology, 25 (1992), pp. 115–191CrossRefGoogle Scholar

Waterman, R., The Frontiers of Excellence: Learning from Companies That Put People First, Boston, MA: Nicholas Brealey Publishing, 1994Google Scholar

Weber, M., The Theory of Social and Economic Organization, Glencoe, IL: Free Press, 1924Google Scholar

Wheatley, M. J., Leadership and the New Science: Discovering Order in a Chaotic World, 3rd edition, San Francisco, CA: Berrett-Koehler Publishers, 2006Google Scholar

Wheatley, M. J., ‘Relationships: the basic building blocks of life’, 2006, www.margaretwheatley.com/articles/relationships.htmlGoogle Scholar

Whitman, W. ‘Song of Myself’, Leaves of Grass, New York: Penguin, 1986Google Scholar

Wiesenfeld, B. M., Brockner, J., and Thibauh, V., ‘Procedural fairness, managers’ self-esteem, and managerial behaviors following a layoff’, Organisational Behavior and Human Decision Processes, 83 (2000), pp. 1–32CrossRefGoogle ScholarPubMed

Willcocks, L., The London Insurance Market: Modernisation or Muddle, London: Knowledge Capital Partners, 2004Google Scholar

Willis, J. and Todorov, A., ‘First impressions: making up your mind after a 100-ms exposure to a face’, Psychological Science, 17 (2006), pp. 592–598CrossRefGoogle ScholarPubMed

Wolf, R., ‘Respect and international relations: state motives, social mechanisms and hypotheses’, Paper presented at the 49th Annual Convention of the International Studies Association, San Francisco, CA, March 26–29, 2008Google Scholar

Zimbardo, P., The Lucifer Effect: How Good People Turn Evil, London: Rider & Co., 2007Google Scholar

Zohar, D., Spiritual Capital: Wealth We Can Live by, San Francisco, CA: Berrett-Koehler Publishers, 2004Google Scholar