Introduction
That people are an organisation's most important asset is an obvious truism, despite having the ring of pseudo management speak about it. Both individually and in collaboration with others, people are the creative force, inventers and improvers of organisational systems, and innovators of new products and processes in their various forms. It is real interdependent human beings who are capable of achieving all the changes necessary to achieving progression without destruction.
Major contributions are also anticipated from artificial intelligence and robotisation which might pose massive threats as well as opportunities. The basic assumption here is that, in due course, their regulation will catch up to ensure they will be made ultimately benign to human purpose, and it is human beings that will develop the regulation.
For the present it is the simplistic 19th century assumption of ‘greed is good’ economic man which poses the threats. It bears no relation to the complex reality. It is sometimes nominated as homo economicus, as though to give it the gravitas it so obviously lacks. It is necessarily based on impossible assumptions simply to make the mathematical models work. It clearly ignores inconvenient realities, but more than that, it is a self-fulfilling prophecy of human behaviour.
Real people are, of course, perfectly capable of negative contributions. They are likely to respond to their treatment in an equal and opposite manner. Treated as greedy, they may respond as such, rejecting their interdependence, minimising their contribution, and being actively destructive of organisational achievement. That is how homo economicus is expected to behave.
There is a huge empirical literature on human behaviour and motivation, which economic theorising is simply incapable of taking into account. The following sections provide a brief outline of the main critical contributions, the aim being to identify how people might best contribute to getting us to where we want to be. It is based on observation of human behaviour, both individually and collaboratively, in a wide variety of organisational settings.
Hierarchies of human need
Human beings are naturally curious animals, always ready to pursue new and different ways of doing things if the promise is sufficiently inviting and the risks not too threatening. But that preparedness to innovate is exercised within the context of human needs.