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Effectiveness of automated appointment reminders in psychosis community services: a randomised controlled trial

  • Eugenia Kravariti (a1), Christopher Reeve-Mates (a1), Rafaela Da Gama Pires (a1), Elias Tsakanikos (a2), Daniel Hayes (a3), Siobhan Renshaw (a4), Sarah McAllister (a5), Vishal Bhavsar (a5), Pam Patterson (a6), Emily Daley (a6), Jane Stewart (a6), Megan Pritchard (a7), Hitesh Shetty (a8), Rosalind Ramsay (a6), Rocio Perez-Iglesias (a9) and Philip McGuire (a5)...
Summary

We report on the first open-label, parallel group randomised controlled trial of automated appointment reminders in a psychosis community service in the UK. Ninety-five patients were randomly allocated to receiving/not receiving automated messaging reminders 7 days and 1 day before appointments. All ‘Attended’ and ‘Missed’ appointment outcomes over 6 months were analysed using cluster regression analysis. Reminded appointments were significantly more frequently attended than non-reminded appointments (unadjusted odds ratio (OR) = 3.54, 95% CI 1.36–9.22, P = 0.01; adjusted OR = 2.95, 95% CI 1.05–8.85, P < 0.05). Automated messaging reminders can provide a robust strategy for promoting engagement with psychosis services.

Declaration of interest

The authors have no competing financial interests to declare in relation to the current work. Sarah McAllister was supported by a King's Undergraduate Research Fellowship.

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Copyright
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommerical-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Corresponding author
Correspondence: Eugenia Kravariti, Institute of Psychiatry, Psychology and Neuroscience, King's College London, PO Box 63, De Crespigny Park, SE5 8AF, UK. Email: eugenia.kravariti@kcl.ac.uk
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These authors contributed equally to this manuscript (joint first or joint last authors).

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References
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Effectiveness of automated appointment reminders in psychosis community services: a randomised controlled trial

  • Eugenia Kravariti (a1), Christopher Reeve-Mates (a1), Rafaela Da Gama Pires (a1), Elias Tsakanikos (a2), Daniel Hayes (a3), Siobhan Renshaw (a4), Sarah McAllister (a5), Vishal Bhavsar (a5), Pam Patterson (a6), Emily Daley (a6), Jane Stewart (a6), Megan Pritchard (a7), Hitesh Shetty (a8), Rosalind Ramsay (a6), Rocio Perez-Iglesias (a9) and Philip McGuire (a5)...
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