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        Whole Person, Whole Journey: Developing a Person-Centred Regional Dementia Strategy
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We present the development of a regional dementia strategy in Southwestern Ontario, Canada. We worked with stakeholders in a regional health authority to develop a dementia strategy. We conducted interviews with persons with dementia and their care partners (n = 26) and health care administrators and policy makers (n = 33); and administered a priority-setting survey (n = 64). Both participant groups identified provider compassion, professionalism, and care in the early stages of dementia as system strengths. Both groups also highlighted a need for more integration and coordination, a need for more person-centred care, support for care partners, and more flexibility in the provision and receipt of services. The highest-ranked priorities were improving care partner support, improving access to care, and improving system-wide quality. We integrate these strengths, needs, and priorities in a strategic framework, “Whole Person, Whole Journey”. Organizations developing a dementia strategy may use this framework as a springboard for their own work.



We thank the members of the Project Advisory Group (Dr. Michael Borrie, Dr. Lisa van Bussel, Jennifer Speziale, and Elizabeth McCarthy) and research participants. We also acknowledge the contributions of research team members, Miranda McDermott and Heather McNeil. This project was funded by a grant from the South West Local Health Integration Network Behavioural Supports Ontario.


Canada, like many countries, is facing a rapid increase in the number of persons living with dementia. At present, there are more than 400,000 older Canadians living with dementia, with nearly 80,000 new cases diagnosed each year (Government of Canada, 2019). By 2038, direct care costs are expected to rise from $15 billion to $153 billion dollars annually (Alzheimer Society of Canada, 2010). These figures catalyzed the development of a National Dementia Research and Prevention Plan (Rockwood & Keren, Reference Rockwood and Keren2010), as well as efforts to develop strategies to guide a coordinated response to dementia. Dementia strategies are created to “help governments ensure that health and social care systems are adequately structured and funded to ensure high-quality care and support is available to people living with dementia” (Pot & Petrea, Reference Pot and Petrea2013, p. 5). National dementia strategies have proliferated (Edick, Holland, Ashbourne, Elliott, & Stolee, Reference Edick, Holland, Ashbourne, Elliott and Stolee2017; Fortinsky & Downs, Reference Fortinsky and Downs2014), with more than 30 countries having adopted a national action plan (Guillette et al., Reference Guillette, Lanneville, Couturier, Tannouche Bannani, Thiam and Belzile2018). The World Health Organization strongly endorses the concept of dementia strategies, as part of its Global Action Plan on the Public Health Response to Dementia (World Health Organization, 2017).

Provincial efforts across Canada are inconsistent: five provinces (Nova Scotia, Quebec, Ontario, Alberta, and British Columbia) have dementia strategies, whereas others, such as New Brunswick, are developing seniors strategies that will have dementia embedded (Alzheimer Society of Canada, 2019). We conducted our research in Ontario, which in 1999 was the first province to develop and adopt a dementia strategy (Canadian Academy of Health Sciences, 2019). Ontario introduced a second provincial dementia strategy in 2017 (Alzheimer Society of Canada, 2018b), and Canada launched its first national strategy in 2019 (Government of Canada, 2019).

Although there is a need for a strategic response to dementia (Alzheimer Society of Canada, 2010; World Health Organization, 2017), a one-size-fits-all strategy will not be adequate to address the unique needs of the populations within each jurisdiction, and regions within those jurisdictions. Internationally, countries and health regions have been working to develop their own region-specific dementia strategies (Burns, Reference Burns2010). These strategies are often available in the grey literature (Dewing & Dijk, Reference Dewing and Dijk2016), and not necessarily in peer-reviewed journals, limiting the potential sharing of lessons learned. Furthermore, different levels of dementia strategies serve distinct purposes. Within the realm of dementia strategies and action plans, there is a place and role for those at the national, provincial, regional, and organizational level (Guillette et al., Reference Guillette, Lanneville, Couturier, Tannouche Bannani, Thiam and Belzile2018). Whereas a national dementia strategy is positioned to work on issues such as public awareness campaigns, funding research, and guiding education policy (Guillette et al., Reference Guillette, Lanneville, Couturier, Tannouche Bannani, Thiam and Belzile2018), regional strategies will be more focused on issues related to local programming and service delivery.

Regional dementia strategies must be rooted in the local context and the specific needs of the unique populations that they serve (Canadian Academy of Health Sciences, 2019). This focus on unique regional populations is important, as many national and international plans have not taken into consideration the needs of specific groups, including Indigenous persons, rural populations, linguistic minorities, and persons with intellectual disabilities (Guillette et al., Reference Guillette, Lanneville, Couturier, Tannouche Bannani, Thiam and Belzile2018). In Canada, only the Manitoba and Alberta plans explicitly consulted with and focused on the needs of rural populations and their access to care (Guillette et al., Reference Guillette, Lanneville, Couturier, Tannouche Bannani, Thiam and Belzile2018). Morgan (Reference Morgan2018), Morgan et al. (Reference Morgan, Crossley, Kirk, McBain, Stewart and D’Arcy2011), Morgan, Innes, and Kosteniuk (Reference Morgan, Crossley, Kirk, McBain, Stewart and D’Arcy2011), and Constantinescu, Li, Yu, Hoggard, and Holroyd-Leduc (Reference Constantinescu, Li, Yu, Hoggard and Holroyd-Leduc2018) have emphasized the need for stronger dementia care in rural and remote communities in Canada. In this article, we present the development of a regional dementia strategy for a regional health authority – the South West Local Health Integration Network (SW LHIN) – which includes both urban and rural areas in Ontario.

Many factors, such as stage and type of diagnosis, or the personal and system context, can influence the dementia journey, making it a highly individualized experience (Steelman, De Casterlé, Godderis, & Grypdonck, Reference Steelman, De Casterlé, Godderis and Grypdonck2006). In the process of developing and implementing a dementia strategy, it is important to understand that the dementia experience is more than the presentation of symptoms. Across Canada, regions developing dementia strategies have recognized, almost unanimously, that persons with dementia and their care partners must be consulted in this process (Canadian Academy of Health Sciences, 2019).

Peer-reviewed literature on the development of regional and provincial dementia strategies, however, is scarce (Edick et al., Reference Edick, Holland, Ashbourne, Elliott and Stolee2017). Most peer-reviewed manuscripts have focused on the content of dementia strategies, rather than on the processes used to inform them (e.g., Edick et al., Reference Edick, Holland, Ashbourne, Elliott and Stolee2017; Fortinsky & Downs, Reference Fortinsky and Downs2014; Nakanishi et al., Reference Nakanishi, Nakashima, Shindo, Miyamoto, Gove and Radbruch2015). As Guillette et al. (Reference Guillette, Lanneville, Couturier, Tannouche Bannani, Thiam and Belzile2018) note in their literature review “we did not find scientific articles on actors who participated in drafting provincial action plans, except for a brief outline of the situation in Quebec” (p., 27).

In this article, we present the development of a regional dementia strategy in Southwestern Ontario, and we share the processes used to engage with a range of stakeholders. We focused on the lived experiences and perspectives of key stakeholders, including persons with dementia and their care partners. With a focus on both the person with dementia and the care partner, our work is both “person-centred” and “patient- and family-centered” (Johnson, Abraham, & Shelton, Reference Johnson, Abraham and Shelton2009).


Our research team, The Geriatric Health Systems Research Group, worked with stakeholders in the SW LHIN to develop a dementia strategy for their region. This mixed-method, multi-component study draws on a range of qualitative approaches (Creswell, Reference Creswell2007). We utilized a combination of an environmental scan, surveys, and interviews. Our work included a review of existing provincial, national, and international dementia strategies (Edick et al., Reference Edick, Holland, Ashbourne, Elliott and Stolee2017) and an environmental scan to understand the current state of dementia in the SW LHIN (Geriatric Health Systems Research Group, 2016); the development of community advisory groups; in-depth interviews with a variety of stakeholders; and a priority- setting survey. Our work is grounded in the perspectives and opinions of persons with dementia, and as such, our approach to this study was also guided by the growing body of literature on patient engagement (Domecq et al., Reference Domecq, Prutsky, Elraiyah, Wang, Nabhan and Shippee2014) and patient-oriented research (Canadian Institutes of Health Research, 2016a). Collectively, this research led to the development of a regional dementia strategy, and a framework titled “Whole Person, Whole Journey.” In this article, we focus on the stakeholder-driven results from the interviews and priority-setting survey and the resultant framework.

Setting and Context

The SW LHIN is the regional health network responsible for care provision in a 21,639 km2 region, serving nearly 1,000,000 residents (South West Local Health Integration Network, 2018). We developed a project advisory group (PAG) (with four health care leaders from the LHIN) and a community consultation advisory group (CCAG) (with 51 representatives from local agencies and service providers) to help guide this research project. These advisory groups consisted of health care providers and administrators from throughout the SW LHIN, but did not include persons with dementia or care partners. Through regular meetings and e-mail, both advisory groups assisted with study design, recruitment, survey and interview guide development, and review of preliminary findings, via plain language reports. This study received ethics clearance from the University of Waterloo Office of Research Ethics. We were especially mindful of acquiring informed consent from persons with dementia, and where appropriate, obtaining consent from care partners (Kim, Reference Kim2011). Our consent forms clearly outlined a participant’s right to withdraw at any time, and noted that all interviews would take place in a private and confidential setting of the participant’s choosing.


We worked with the PAG and CCAG to develop our recruitment strategy, which was purposive and further detailed subsequently. The recommendations made by these groups supported: (1) a holistic perspective of the dementia journey (including different types and stages of dementia), (2) a broad community perspective of dementia care, and (3) a consultation process that was as representative as possible of the local health care system and population. In an effort to be representative, we purposively recruited persons living with different types and stages of dementia, participants living/working in both urban and rural settings, and participants with dementia concurrently living with disabilities.

Six local chapters of the Alzheimer Society aided in the recruitment of persons living with dementia and their care partners. Eligible participants were persons who were (1) diagnosed with, or cared for someone who has been diagnosed with, a dementia and (2) connected with the Alzheimer Society/Outreach Service. After initial contact with the Alzheimer Society, we followed up with a letter of information. Informed consent was provided by each participant; where required, consent was provided by care partners (Kim, Reference Kim2011). The PAG and CCAG recruited the health care providers and administrators. We continued recruitment until we reached theoretical saturation (Morse, Reference Morse2015) from all participant groups; meaning that data were both comprehensive in scope and that data from a range of participants had essential characteristics in common (Morse, Reference Morse2015). Processes for determining saturation are outlined in the data analysis section.

Participant Characteristics

We conducted semi-structured interviews with care partners (n = 14), and six dyads (n = 12, 6 persons with dementia and 6 care partners), for a total of 26 participants. We also completed interviews with 33 participants from the health care system. Participant characteristics are summarized in Table 1. All participants were able to complete an interview in English, which is largely reflective of the region in which we were working (City of London, 2019). The SW LHIN has separate initiatives to support Indigenous and French-speaking citizens (SW LHIN, 2019). A dementia strategy for urban Ontario (e.g., the ethnically diverse Greater Toronto Area) would require a more linguistically inclusive approach to data collection. No participants withdrew from the study.

Table 1: Interview participants summary

Data Collection: Interviews

Our data collection team was led by two Ph.D.-trained interviewers with extensive experience (≥ 30 years, and ≥ 7 years) conducting qualitative research, prior experience interviewing individuals with dementia, and with a deep understanding of the local health care system. Both had previously worked as formal evaluators within the local health care system, with a focus on geriatrics and care for older adults. These two lead interviewers were accompanied by masters and undergraduate-level research assistants, who served as note-takers during the interviews. Each interview had one lead interviewer and one note-taker. Note-takers used a consistent field note template (Emerson, Fretz, & Shaw, Reference Emerson, Fretz and Shaw2011), in which they were asked to record details about data collection (e.g., length, setting, who participated, tone), begin a preliminary analysis (e.g., noting key words, high-level themes, powerful quotes) and reflect on the data collection process (e.g., what questions worked well, issues or concerns with data collection). The lead interviewers and note-takers verbally “debriefed” after each interview (Emerson et al., Reference Emerson, Fretz and Shaw2011), and notes from these discussions were added to the field notes. Note-takers were instructed to type up their notes within 24 hours of the interview, and all field notes were added to the data analysis files (detailed subsequently).

For persons living with dementia and their care partners, the interview objective was to gain the perspectives of those with lived experience in the dementia care system, specifically perceived system strengths and weaknesses. Members of our research team travelled throughout the South West region to complete in-depth interviews in participants’ homes. In the interviews with care providers and administrators, we sought to understand the role of service providers and administrators in dementia care, perceived system strengths and gaps, and suggestions for improving dementia care. Sample interview questions are included in Table 2, and the interview guides were developed in consultation with the PAG and CCAG. Both the PAG and CCAG reviewed draft interviews, made revisions and suggested specific areas of inquiry/questions.

Table 2: Sample interview guide questions

Interviews with participants from the health care system lasted an average of 32 minutes (min: 11, max: 77), and were either completed in private offices or over the telephone. Interviews with care partners and persons with dementia lasted an average of 57 minutes (min: 37, max: 93). Interviews were digitally recorded and transcribed. No participants requested a non-recorded interview, and consistent with our consent forms and ethics application, all identifying information (e.g., the names of individuals, clinics, organizations) was removed from the transcripts as they were transcribed. The students who assisted with data collection were trained by the lead interviewers to complete the transcriptions. All transcriptions were randomly spot-checked by another team member (i.e., another student), comparing and contrasting the typed transcription with the audio recording.

Data Analysis: Interviews

We used QSR NVivo 10 software ( to aid in our analysis of the interviews, simultaneous to data collection. We analysed the transcripts from each informant group separately, which allowed us to compare the system strengths and weaknesses identified by each group. We employed emergent thematic analysis (Bradley, Curry, & Devers, Reference Bradley, Curry and Devers2007), and this consisted of two phases: initial and focused coding. During initial coding, the lead interviewers and note-takers read the transcripts line by line to determine initial codes (Saldaña, Reference Saldaña2016) for each informant group. We also used regular team meetings and team field notes during data collection to reflect on recurrent and dominant interview themes, with features in common across different sets of participants (Morse, Reference Morse2015), to determine the point at which we believed theoretical saturation had been reached (Morse, Reference Morse2015).

Field notes were uploaded in NVivo, and these preliminary notes assisted with the initial identification of codes. Our entire research team, including the lead interviewers, student note-takers/transcribers, and several graduate-level research assistants, contributed to the analysis after the initial coding. To facilitate this team-based approach to data analysis (Guest & MacQueen, Reference Guest and MacQueen2008), we held a 1-day in-person analysis workshop. Prior to the workshop, all team members were assigned three transcripts to read, and were asked to review the initial coding in NVivo. The workshop team included four undergraduate and co-op students, four Master’s level students/staff, an administrative assistant, and one Ph.D. student, and was led by two Ph.D.-trained qualitative health researchers.

In the analysis workshop, we printed off anonymized data excerpts from each transcript and all of the codes. We collectively then clustered these codes and quotes into what we viewed as higher-level themes, and discussed and debated this clustering activity. After clustering the codes into high-level themes, we worked together to identify names for each theme. This naming activity combined our familiarity with the dementia strategies literature (Edick et al., Reference Edick, Holland, Ashbourne, Elliott and Stolee2017) and the verbatim quotes themselves. In the workshop we also created a working definition for each higher-level theme, to assist with our interpretation and further coding. After the workshop, the lead interviewers and note-takers then revisited the data in NVivo to organize the coding nodes into our agreed upon themes.

Interviewers also engaged in memoing (Charmaz, Reference Charmaz2015) and reflexivity (Patton, Reference Patton2002), ensuring that the analysis remained true to participant voices; specifically, we compared and contrasted our theme names and definitions with verbatim quotes to ensure our faithful representation of the data. The language that we use in our themes is consistent with that used in the interviews, and reflective of our familiarity with the global dementia strategy literature. We provide an overview of the analysis process, from initial codes, to themes, descriptions, and framework placement, in Table 3.

Table 3: Data synthesis: From initial codes to framework

Note. aWe have detailed themes, descriptions, and example quotes for the entire data set, available upon request.

Data Collection: Priority-Setting Survey

After the interviews, we also used a priority-setting survey to validate what we heard in the interviews, and to help us articulate a clear set of priorities for the SW LHIN in the dementia strategy. We compared the high-level themes that emerged from the interviews with themes that were identified in our review of existing dementia strategies (Edick et al., Reference Edick, Holland, Ashbourne, Elliott and Stolee2017). Repetitions or similar themes were combined, and this resulted in a list of 13 potential priority objectives for inclusion in the dementia strategy. The lead interviewers and note-takers developed this list of priority objectives, and it was also shared with the PAG and CCAG to ensure that the language and concepts would resonate with the intended respondents. We included these 13 priorities in an online priority-setting survey (see supplementary material). We distributed the survey, via e-mail, to interview participants (including health care providers, persons living dementia, and care partners) and members of our project advisory boards. In total, 52 providers/administrators and 12 persons with dementia/care partners completed the survey. All 64 participants were asked to rate each priority on a scale of 1–10, with 1 = Not important at all and 10 = Extremely important. Health care providers and administrators were also asked to rate the priorities in terms of their expected impact (scale of 1–10) and ideal time frame for implementation. The expected impact and ideal time frame results are not reported here, but are available upon request. The ranked priorities, associated outcomes, and time frames were included in our full report to the leadership of the SW LHIN (Geriatric Health Systems Research Group, 2016).

Data Analysis: Priority-Setting Survey

We conducted the priority setting survey online ( The results were then downloaded into a spreadsheet; descriptive statistics were calculated in Excel and SPSS (version 22.0) to rank the priorities from each informant group. Standard deviations for each rating were small (1.3–2.0), indicating consensus (von der Gracht, Reference von der Gracht2012); standard deviations are not reported.

Data Synthesis: Framework Development

Upon completion of data collection and preliminary analysis, our team engaged in a 1-day data synthesis forum; this included the same members who participated in the team-based analysis workshop. In the development of this framework, we employed several of the heuristics recommended by Jaccard and Jacoby (Reference Jaccard and Jacoby2010), including (1) thinking visually about the data (e.g., we mapped and graphed data elements of the model with post-its, printed themes and definitions, whiteboards, and chart paper); (2) discussing what pushed our “hot buttons” and examining our emotions (e.g., talking about the themes, quotes, and elements that made us feel passionate, upset, or moved to take action); (3) collectively applying the “what” and “why” questions to our framework (e.g., continually pushing one another to justify our changes to the emerging framework); and (4) trying to fit our data onto existing social science theories (e.g., we tried to see if our data fit into a modified socio-ecological model (Bronfenbrenner, Reference Bronfenbrenner1977)). We also compared and contrasted the concepts in our framework to our literature review on existing global dementia strategies (Jaccard & Jacoby, Reference Jaccard and Jacoby2010).

Through these team discussions, data reviews, and brainstorming sessions, we synthesized the results into a single image and strategic framework, titled “Whole Person, Whole Journey” (see Figure 1). The intent of this strategic framework is to consolidate our recommendations for a holistic and person-centred approach to dementia care within the SW LHIN. The elements of the framework, and their relationships to one another, are detailed subsequently. We then shared the framework and sample quotes with the PAG and CCAG. We circulated the framework via e-mail to all members of both groups, and discussed the framework at an in-person meeting with each group. Both the PAG and CCAG endorsed the framework; neither group requested any changes.

Figure 1: Strategic Framework: Whole Person, Whole Journey

Strategies for Rigour and Knowledge Translation

We employed several techniques to ensure methodological rigour, including the recording of decisions made throughout data collection and analysis, peer debriefing among members of the research team, and memo writing (Cutcliffe & McKenna, Reference Cutcliffe and McKenna2004; Richards & Morse, Reference Richards and Morse2007). Also, we regularly shared draft data collection tools, preliminary findings, and drafts of the dementia strategy with members of the PAG and CCAG. The findings resonated (Tracy, Reference Tracy2010) with these stakeholders. Finally, we shared the findings of this research both with the SW LHIN and other stakeholders in the region (e.g., local chapters of the Alzheimer’s Society, local memory clinics). We provided a copy of the dementia strategy to the LHIN for review. We also hosted a presentation and roundtable discussion of the strategy and our findings at an annual meeting focused on geriatric care with more than 150 providers; again, findings, which are further detailed, resonated with attendees.


In this section, we present: the system strengths and system gaps/needs identified in the interviews, the priorities that were identified and then ranked by participants, and the final dementia strategy framework. We share additional verbatim quotes to support these sections in Tables 4 and 5.

Table 4: System strengths

Table 5: System gaps and needs

System Strengths

Persons with dementia and their care partners identified three system strengths, and providers, administrators, and policy makers identified five (see Table 4). These participants highlighted the professionalism and compassion that persons with dementia receive from care providers.

System Gaps and Needs

Persons with dementia and their care partners identified five areas of concern within the local health care system; representatives from the health care sector identified six (see Table 4). Both groups, persons with dementia and their carers and care providers, highlighted a need for more integration and coordination, a need for more person-centred care, support for care partners, and more flexibility in the provision of services. Participants in rural areas cited gaps in the availability and accessibility of local programs and supports, transportation issues, and the need for more specialized care in non-urban settings.


Themes from interviews were used to create a list of 13 priorities (see Table 6). Participants were asked to rate these priorities in terms of their expected impact, on a scale of 1–10. Overall, all 13 priorities were rated high, with the lowest average ranking being 7.92/10.

Table 6: Priority ratings, overall and from each informant group

Note.aObjectives are listed in order of their overall rank.

Of the 13 priorities, both participant groups had one highly ranked priority in common: “improving quality across the system of dementia care”. Providers identified “support for care partners” as the top priority, whereas persons with dementia and their care partners ranked “care coordination and system navigation” highest. We believe that providers’ emphasis on “support for care partners” is in part because of their clinical observations and experiences, and the fact that care partners themselves may be less likely to express their own need for supports, which is well documented in the literature (Silva, Teixeira, Teixeira, & Freitas, Reference Silva, Teixeira, Teixeira and Freitas2013). Persons with dementia and their care partners highlighted the need to educate the workforce (9.50), whereas health care providers and administrators did not rank this as high (8.73).

Data Synthesis and Strategic Framework

Our project identified strategic priorities and produced a dementia strategy strategic framework. The five strategic priorities for the SW LHIN dementia strategy are (1) promoting patient centred-care, (2) improving care partner support, (3) supporting persons with dementia across the disease continuum (from diagnosis onward), (4) improving access to care, and (5) improving quality across the system of care. The framework visually encapsulates the strengths, needs, priorities, and values that we identified through data collection and stakeholder engagement. A full copy of the dementia strategy, including actionable steps for each of the priorities, can be obtained by contacting the corresponding author.

Strategic Framework: Whole Person, Whole Journey

Person-centred values

The phrase “whole person, whole journey” was chosen to reflect principles of a holistic, person-centred perspective on the experience of dementia and a broad and integrated health system and community response. A strong body of international literature supports the value of patient and client-centred care, both for persons living with dementia (e.g., Kim & Park, Reference Kim and Park2017), and staff (Barbosa, Sousa, Nolan, & Figueiredo, Reference Barbosa, Sousa, Nolan and Figueiredo2015). The band across the top of Figure 1 presents a focus on person-centred care throughout the dementia journey. This reflects the need commonly cited by persons with dementia and their care partners: that those involved in care must have an in-depth knowledge of the individual. Persons living with dementia and their care partners felt that providers failed to address the unique individual living with dementia and tended to rely on statistics and test results to develop care plans. One care partner explained, “I do find that…they tend to depend more on numbers and the results of tests rather than taking the different personalities into the equation.” An emphasis on person-centred care is crucial. The qualitative analysis suggests that care experiences can be greatly improved by a shift in provider attitudes and practice toward person-centred care.

Drivers and Goals

The drivers build on both existing strengths (e.g., patient engagement and compassion, increased research and evaluation) and some of the identified needs (e.g., increased education for the workforce). As one family physician noted, “There needs to be more education, because we have this tsunami that’s hitting us.” The drivers of engagement, education, research, and technology, although important in their own right, are catalysts for improvements to community and system support for persons with dementia and their care partners. Drivers for changes included (1) engagement of persons with dementia and caregivers in health care decision making and research; (2) education of persons with dementia, caregivers, providers, and the public, including but not limited to education on the disease and community supports, education on diagnosis and treatments, and broader educational efforts to reduce stigma; (3) a commitment to research and knowledge exchange; and (4) the integration of technology into both support and management. The goals are reflective of some of the highest ranked priorities, including improved access to care, including primary care; improved care coordination, including system navigation and better use of interprofessional teams and “care hubs”; and improved quality across the system of dementia care, including improved quality within primary care (e.g., more timely diagnoses), and greater community-based supports that would facilitating aging in place.

Support systems, including care partners

The key stakeholders identified in the framework include persons with dementia, their care partners, and care providers. Support for care partners was the highest-ranked priority amongst health care providers and was repeatedly cited in our interviews. In the interviews, support for care partners included emotional and mental health support, respite care, and information and system navigation supports. Care partners felt responsible for their loved ones with dementia, and often found decision making difficult. The need to address care partner stress and exhaustion was clear in listening to interviews with all participant groups: A health care provider noted, “The caregivers give 100% and they care and love and they’ll do anything to help their spouse, or mother, or dad… so they’re giving 100% and they just collapse.” Health care workers also recognized the long and stressful journey faced by care partners, and the lack of individualized supports, and consequentially the associated burnout. A social worker said: “You just see these caregivers come in, and they are exhausted, and they are tired… and they are told there’s just one more thing they need to do, or one more agency that needs to be involved… and they are tired! And they are grieving.”

This social worker’s quote encapsulates the overarching objective of this dementia strategy development process: to support persons with dementia, and their caregivers and health care providers, because dementia can be exhausting, demanding, and complex to navigate for all parties involved.


To create a dementia strategy that is person-centred, client and family-centred, and informed by the perspectives of health care providers, it was essential that we meaningfully engaged with all of these groups. We did this by understanding the lived experience of persons with dementia and their care partners; eliciting the professional input of health care providers and policy makers; and asking all informant groups to identify their priorities. One strength of our work is that the strategy was derived from interviews and surveys with a range of care partners and persons living with dementia from throughout the health region. Our team logged hundreds of kilometers traversing a large region to meet persons with dementia in their homes. Interviewing in private homes is less onerous for the persons with dementia and their care partners and may also give the participants a deeper sense of comfort (Elwood & Martin, Reference Elwood and Martin2000), especially for those experiencing cognitive decline.

The result of this immersive stakeholder engagement was a strategic framework that integrates the strengths, gaps, needs, priorities, and values identified by the participant groups. The overarching value that guides the “Whole Person, Whole Journey framework is person-centred care, and also family-centred care. Person-centred and family-centred care means that persons with dementia, and their care partners, have relationships with their care providers, and that they are involved in decisions made about their care (Kitson, Marshall, Bassett, & Zeitz, Reference Kitson, Marshall, Bassett and Zeitz2013). Person-centred care has been a focus of many provincial and national dementia strategies (Edick et al., Reference Edick, Holland, Ashbourne, Elliott and Stolee2017), yet few organizations have endeavoured to examine the lived experiences of persons with dementia and their care partners as they receive person-centred care (Edvardsson, Fetherstonhaugh, & Nay, Reference Edvardsson, Fetherstonhaugh and Nay2010).

Although all of the individuals in the framework require adequate support, results emphasized the need for increased care partner support. In Canada, home and community support is limited both in terms of what is eligible for publicly funded support (Martin-Matthews, Sims-Gould, & Tong, Reference Martin-Matthews, Sims-Gould and Tong2012), and further limitations because of geography and access to care, particularly in remote and rural areas. For persons with dementia who are community dwelling, the bulk of their care and the associated burden and stress are relegated to care partners, family members, and friends (Feldman & Estabrooks, Reference Feldman and Estabrooks2017). In the SW LHIN, 40 per cent of care partners reported feeling stressed or overwhelmed (South West Local Health Integration Network, 2014), and this is consistent with national-level surveys on informal care partner burden and stress (Canadian Institute for Health Information, 2010). It was essential to include care partner support in the centre of the framework.

The “Whole Person, Whole Journey strategic framework is situated within dementia- friendly communities, as noted at the bottom of Figure 1. Creating dementia-friendly communities and cities is, for the most part, outside the scope and mandate of regional health authorities. This is where provincial- and national-level dementia strategies take on an important role. Regional dementia strategies must occur within a context in which other levels of government are simultaneously working on broader community and nation-wide issues.

We began developing the SW LHIN dementia strategy in 2015, whereas the province of Ontario funded a provincial dementia strategy in 2017 (Alzheimer Society of Canada, 2018b). In 2017, Canada also became the 30th country to launch a national dementia strategy (Alzheimer Society of Canada, 2018a). This became law in Canada, through the introduction of Bill C-233, “An Act respecting a national strategy for Alzheimer’s disease and other dementias”. The federal strategy focuses on national-level objectives, national-level organizations, investments in research, and coordinating and sharing best care practices across the provinces and territories. The National Dementia Strategy, through work with the Public Health Agency of Canada and the World Health Organization, emphasizes the creation of and support for age-friendly and dementia-friendly communities (Government of Canada, 2019; Philpott, Reference Philpott2017). The National Dementia Strategy is also working federally on some of the “drivers” identified in our framework, including supporting world-class dementia research (e.g., the Canadian Institutes of Health Research Dementia Research Strategy [Canadian Institutes of Health Research, 2016b]) and advances in technology. The National Dementia Strategy (Government of Canada, 2019; Philpott, Reference Philpott2017) also supports some of the “goals” in the Whole Person, Whole Journey framework, including improved access (e.g., through large investments in home and community care) and awareness (e.g., through national and international awareness days). The national strategy also echoes our call for increased support for care partners, with national-level policy focused on employee benefits, care partner tax credits, and intended changes to the labour code (Government of Canada, 2019; Philpott, Reference Philpott2017).

The Ontario provincial dementia strategy focuses on six issues: support for persons with dementia, access to dementia services, coordinated care, support for care partners, a well-trained dementia workforce, and increasing awareness/reducing stigma (Ontario, 2016). Both the provincial and Whole Person, Whole Journey strategies focus on access to care, support for individuals with dementia and their care partners, and improving the quality of care. The SW LHIN has a dementia strategy that is complementary to the provincial and national strategies, but administrators can also be confident that the regional strategy is reflective of their local needs, and the perspectives of their staff, community partners, persons with dementia, and their care partners.

Considerations for the Development of a Regional Dementia Strategy

Our research provides insights for other regional organizations seeking to create their own dementia strategies, even in a context where federal, provincial, or other higher-level strategies exist. First, it was vital to develop and meaningfully engage with community representatives to guide the entire process. Recruitment, and eventually the successful implementation and uptake of this research, would not have been possible without the advisory boards. Second, a qualitative approach allowed us to examine the lived experiences of persons with dementia and their care partners; their lived experiences included not just the biomedical and physiological dimensions of dementia, but also socio-cultural dimensions (e.g., communication, culture of care, relationships) (Downs, Reference Downs2000; Mead, Eckert, Zimmerman, & Schumacher, Reference Mead, Eckert, Zimmerman and Schumacher2005). Our university research team has expertise in qualitative research with older adults and health care providers, and a university–health care partnership was ideal for this type of strategy-development work. Finally, the implementation of an online priority-setting survey allowed us to distill key findings, highlight divergent opinions, and identify which priorities to emphasize in the final dementia strategy and framework. Again, this was an opportunity to engage with persons with dementia and their care partners, to invoke their perspectives in the final strategy. Given the extensive nature of our data collection, the Whole Person, Whole Journey framework may serve as a springboard for other organizations seeking to create their own dementia strategy.


The findings from this study are specific to the needs and priorities of the SW LHIN, as intended; however, other organizations seeking to develop a region-specific, locally driven dementia strategy may learn from the processes we implemented and the final strategic framework. Also, although our group made considerable efforts to gain the perspectives of persons living with dementia, we believe that our work would have benefited from additional involvement of these persons. Our work is also limited because we recruited through the Alzheimer’s Society, which indicates that our participants were individuals who were already linked, to some degree, to community supports and services. In addition, our sample principally consisted of women care partners and men with dementia. This is reflective of the typical care partner profile, which tends to be middle-aged and older women (Brodaty & Donkin, Reference Brodaty and Donkin2009), but future research should endeavour to capture the experiences of men care partners and women living with dementia. This is especially important, as a much higher percentage of women than men are living with dementia (Canadian Institutes of Health Research, 2013). Also, our online priority-setting survey may have privileged participants with Internet access; a mail-out strategy may have facilitated greater participation among care partners and persons with dementia. Finally, we did not collect socio-demographic (e.g., ethnicity) or socio-economic information on participants. Although we made efforts to reach a balance of urban and rural participants, we know that people who are visible minorities, and persons with low socio-economic status are under-represented in clinical research (Farmer, Jackson, Camacho, & Hall, Reference Farmer, Jackson, Camacho and Hall2007). We also did not specifically recruit Indigenous persons for this work. Meaningful engagement with Indigenous communities regarding dementia care requires dedicated and culturally appropriate efforts, as has been demonstrated by Webkamigad, Cote-Meek, Pianosi, and Jacklin (Reference Webkamigad, Cote-Meek, Pianosi and Jacklin2019), and Jacklin and Walker (Reference Jacklin and Walker2019).

An additional limitation of our strategy is that, like most dementia strategies in Canada, it is firmly rooted in the realm of “health care”. Pot and Petrea (Reference Pot and Petrea2013) note that dementia strategies are created to ensure that “health and social care systems are adequately structured and funded…. [to support] people living with dementia” (p. 5, emphasis ours). In Canada, the formal health and social care systems operate separately from one another (Government of Canada, 2018), with individuals living with dementia left to navigate these two disparate systems. Future dementia strategies, in particular at the provincial and national levels, must look for opportunities to bridge the social care and health care systems for persons with dementia and their families.


Our research allowed us to develop a dementia strategy firmly rooted in the lived experiences and priorities of persons with dementia, their care partners, and the staff and administrators charged with providing dementia care in the SW LHIN. A particular strength of our approach was meaningful engagement with persons with dementia, care partners, and health care providers throughout the study (Canadian Institutes of Health Research, 2016a; Domecq et al., Reference Domecq, Prutsky, Elraiyah, Wang, Nabhan and Shippee2014). Our approach and resultant dementia strategy, including the Whole Person Whole Journey framework, will be of use to local and regional organizations endeavouring to implement or develop a dementia strategy

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