Skip to main content
    • Aa
    • Aa

Communication of respect in interethnic service encounters

  • Benjamin Bailey (a1)

Divergent practices for displaying respect in face-to-face interaction are an ongoing cause of tension in the US between immigrant Korean retailers and their African American customers. Communicative practices in service encounters involving Korean customers contrast sharply with those involving African American customers in 25 liquor store encounters that were videotaped and transcribed for analysis. The relative restraint of immigrant Korean storekeepers in these encounters is perceived by many African Americans as a sign of racism, while the relatively personable involvement of African Americans is perceived by many storekeepers as disrespectful imposition. These contrasting interactional practices reflect differing concepts of the relationship between customer and storekeeper, and different ideas about the speech activities that are appropriate in service encounters. (Intercultural communication, respect, service encounters, African Americans, Koreans)

Linked references
Hide All

This list contains references from the content that can be linked to their source. For a full set of references and notes please see the PDF or HTML where available.

Edward Chang (1993) Jewish and Korean merchants in African American neighborhoods A comparative perspective Amerasia Journal 19 521

Emanuel Schegloff , Gail Jefferson , & Harvey Sacks (1977) The preference for self-correction in the organization of repair in conversation Language 53 361–82

Recommend this journal

Email your librarian or administrator to recommend adding this journal to your organisation's collection.

Language in Society
  • ISSN: 0047-4045
  • EISSN: 1469-8013
  • URL: /core/journals/language-in-society
Please enter your name
Please enter a valid email address
Who would you like to send this to? *


Altmetric attention score

Full text views

Total number of HTML views: 0
Total number of PDF views: 124 *
Loading metrics...

Abstract views

Total abstract views: 488 *
Loading metrics...

* Views captured on Cambridge Core between September 2016 - 18th August 2017. This data will be updated every 24 hours.