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Targeting Citizen Experience: A Meta-analysis on the Relationship Between E-government Resources and E-participation Intention

Published online by Cambridge University Press:  17 December 2025

Lifang Peng ,
Suli Wang Open the ORCID record for Suli Wang [Opens in a new window] ,
Hui Jiang ,
Kaichao Wang ,
Gang Li  and
Yubo Peng
Lifang Peng
Affiliation:
Xiamen University, China
Suli Wang
Affiliation:
Xiamen University, China
Hui Jiang*
Affiliation:
Tongji University, China
Kaichao Wang
Affiliation:
Shanghai International Studies University, China
Gang Li
Affiliation:
Qilu University of Technology, China
Yubo Peng
Affiliation:
Xi’an Jiaotong University, China
*
Corresponding author: Hui Jiang; Email: fidojianghui@hotmail.com
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Abstract

To advance the understanding of how e-government resources drive e-participation, the current research conducts a meta-analysis on the relationship above from the perspective of citizen experience. This meta-analysis synthesizes 517 effect sizes from 126 empirical studies to examine how e-government resources influence citizens’ e-participation intention. The findings highlight several key variables that moderate this effect. Specifically: (1) From the perspective of the experience channel, e-government resources are more effective in facilitating citizen e-participation intention when delivered through social (vs. official) channels. (2) From the perspective of the experience affair, e-government resources exert a stronger impact on citizen e-participation intention when targeting specific (vs. general) public affairs and when focusing on regional (vs. national) government affairs. (3) From the perspective of the experience environment, the effect of e-government resources on e-participation intention is stronger in developing (vs. developed) countries. Based on these findings, this study offers implications for governments and researchers and suggests directions for future research.

摘要

摘要

为深化理解政府资源如何驱动公民电子参与, 本研究从公民体验视角出发, 对上述关系进行了元分析。研究综合了来自 126 项实证研究的 517 个效应量, 以检验政府资源对公民电子参与意愿的影响。研究结果揭示了若干关键调节变量: (1) 从体验渠道视角来看, 通过社交渠道 (vs. 官方渠道)提供的政府资源更能促进公民电子参与意愿; (2) 从体验事务视角来看, 政府资源在面向具体 (vs. 一般)公共事务以及区域级 (vs. 国家级)政府事务时, 对公民电子参与意愿的影响更强; (3) 从体验环境视角来看, 在发展中国家 (vs. 发达国家), 政府资源对公民电子参与意愿的影响更为显著。基于这些发现, 本研究为政府和学者提供了相关启示, 并提出了未来研究方向。

Keywords

citizen experiencee-government resourcese-participation intentionexperience affairsexperience channelexperience enviornmentmeta-analysis元分析公民体验政府资源电子参与意愿体验渠道体验事务体验环境

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Management and Organization Review , First View , pp. 1 - 26
Copyright
© The Author(s), 2025. Published by Cambridge University Press on behalf of International Association for Chinese Management Research.

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