This paper serves as an introduction to a special issue that discusses the role of civil society in the labour market integration of migrants, refugees and asylum seekers in six European countries: the Czech Republic, Finland, Greece, Italy, Switzerland and the UK. The paper presents a typology of civil society’s involvement in migrant labour integration—a policy-contested field—based on the relationship between non-profit and public sector organisations. Such ideal-type models are traditional public administration delivery, co-management, co-production with a partial or non-existent role for public sector organisations, and full co-production. In the six countries covered by the special issue, the existing relationship between the public sector and the civil society sector is affected by the specific social, cultural and economic contexts that underpin both their labour markets and welfare states. Although one model predominates in each of the six countries, in different ways and with different mechanisms, in all of them there is a trend towards the development of coproduction whereby the state plays either a central or a residual role.

An extensive literature identifies conditions under which markets and states work efficiently and effectively toward their stated missions. When these conditions are violated, these institutions are deemed to show some level of failure. In contrast to the study of market and government failures, scholars have tended to focus on non-governmental organizations’ (NGOs) successes instead of failures. This is probably because they view NGOs as virtuous actors, guided by principled beliefs rather than instrumental concerns, not susceptible to agency conflicts, accountable to the communities they serve, and working cooperatively with each other. A growing literature questions this “virtue narrative.” When virtue conditions are violated, NGOs could exhibit different levels of failure. In synthesizing this literature, we offer an analytic typology of NGO failures: agency failure, NGOization failure, representation failure, and cooperation failure. Finally, given NGOs’ important role in public policy, we outline institutional innovations to address these failures.

This article is intended as the leading article in a Special Issue of Voluntas devoted to episodic volunteering from a cross-cultural perspective. This article focuses on summarizing and distilling knowledge about episodic volunteering. Based on a thorough literature review, the authors present state-of-the-art knowledge about episodic volunteering divided into key subsections that include: (1) is episodic volunteering a new area or a new era in volunteering? (2) Defining the concept of episodic volunteering, (3) the singularity of episodic volunteering, (4) assessment of the domains where episodic volunteering is most prevalent, (5) the impact of episodic volunteering on the participating individuals, (6) new parties in volunteer organizations, and (7) managing episodic volunteers. Finally, we present current gaps in our knowledge of episodic volunteers, some of which will be covered in this Special Issue, especially understanding episodic volunteering in non-English-speaking countries.

With the growth of third sector research, the field needs more dedicated discussion on how we study the third sector, not only the decisions in research design or data collection process but also the general research approaches and the way we analyze the data. In this introduction to the special issue of Voluntas Volume I, we discuss how the sector can foster a more inclusive and diverse research community for people, topics, and methods. We also discuss the implications of methodological pluralism, an organizing principle of a research community that fosters respect, appreciation, and empathy between its members. We conclude by calling for more empathetic, transparent, and accountable research.

Volunteering research focuses predominantly on predicting participation in volunteering, proceeding from the quasi-hegemonic foundation of resource theory and dominant-status theory. Empirical research in this tradition has provided extremely robust evidence that dominant groups in society are more likely to volunteer. At the same time, it has reinforced the status quo in the production of knowledge on volunteering, thereby neglecting the clear problematic of “inequality in volunteering.” Compared to the guiding question of “participation,” the concept of “inequality” can generate a more variegated, critical, and change-oriented research agenda. With this special issue, we aim to build a “new research front” in the field of volunteering. In this introduction, we advance a novel research agenda structured around a multidimensional understanding of inequality, concomitantly delineating four central research programs focusing on (a) resources, (b) interactions, (c) governmentalities, and (d) epistemologies. We discuss the focus of these lines of research in greater detail with respect to inequality in volunteering, their main critique of dominant research on participation in volunteering, and key elements of the new research agenda.

Although episodic volunteering is a popular form of volunteering and has received increasing attention from researchers, the motives and characteristics of episodic volunteers in different industries or types of events remain underresearched, especially in the context of cultural events. This study is based on a sample of more than 2000 episodic volunteers and analyzes demographic characteristics, motives, and volunteer experience of cultural event volunteers by applying between and within analysis. The between analysis compares cultural and social event volunteers and finds that cultural event volunteers show higher time engagement but are more self-serving in their motives. The within analysis emphasizes intrinsic motives over extrinsic motives, leading to the conclusion that saturation of extrinsic motives reduces willingness for future engagements.

Volunteers are a critical operational resource for not-for-profit organisations in the health and welfare sector. However, trends towards episodic volunteering may be a source of disruption. This study examined contemporary management beliefs and practices about episodic volunteers in the sector. A cross-sectional online survey with 186 managers and coordinators of episodic volunteers across North America and the Asia Pacific examined organisational values and beliefs about volunteers; perceived benefits and challenges of working with episodic volunteers; volunteering management. Episodic volunteers were highly beneficial to organisational profile, mission, service profile, and cost savings. Challenges include matching recruitment to workplace and skill needs; lack of paid staff to supervise and train volunteers and inadequate administrative support. There is a disjunct between the perceived value provided to the not-for-profit sector by episodic volunteers and the extent to which episodic volunteering is supported through organisational training and management practices.

The growing role of civil society organizations (CSOs) in welfare service provision is sometimes portrayed as a threat to welfare state universalism in Nordic societies. In Finland, CSOs co-produce integration services alongside comprehensive official integration programmes, compensating for gaps and shortcomings in those services. We identify three “gaps”, which are (1) limited availability of services in terms of time and target group, (2) lack of direct labour market contacts and (3) limited flexibility to serve individual needs. We assess how CSOs target these gaps with their service offerings through qualitative interviews with policy implementers, CSO workers and migrants. However, CSOs’ role in labour market integration is inherently limited by their services being small scale, short term and project based. We find that due to their independence and limited role, CSOs operate synergistically with official services, extending rather than undermining universalism.

Growing social, political, and economic uncertainties have shown that organizational resilience is becoming increasingly important for nonprofit organizations (NPOs). To ensure their long-term survival, NPOs need to respond to extreme events and adapt their services and processes. The theoretical premise of resource dependence theory assumes that interactions between an organization and its environment are crucial for the long-term adaptation to adversities. The present study investigates the contributions of nonprofit–private collaborations to organizational resilience of NPOs in light of the refugee crisis in Germany in 2015. Findings from a multiple holistic case study design indicate that collaborations of nonprofits with for-profit organizations support NPOs with stability, resources, expertise, and compassion to overcome resource-based, conceptual, and emotional challenges.

Volunteering in civil society organizations (CSOs) is sometimes idealized as welcoming arena for everybody. Prior research, however, has shown that participation in volunteer work depends on gender, wealth, education, and social networks, suggesting that CSOs are not in fact open to everyone. Inequality within different fields of volunteering combined with the factors that put actors into more powerful positions has rarely been scrutinized. Besides identifying the characteristics and resources relevant for promotion, we primarily investigate how these patterns differ between four subfields: politics, social services, religion, and sports. We analyzed a large database created from the Austrian micro-census. The findings reveal significant relations between the actors’ gender, their occupational and educational status, and their hierarchical positions in CSOs within each of the subfields. Our results indicate that the extent to which social inequality spills over to volunteering depends on field characteristics: In the fields of sports and politics, occupational status plays a major role, while in the fields of religion and social services, educational status is more important. We explain these differences through organizational and individual factors that characterize these social fields.

Historical analysis of philanthropy and civil society is a valuable research method that provides useful assessments of the sector’s development and its evolving strengths and challenges. However, the historical philanthropic experiences and contributions of underrepresented populations are oftentimes neglected due to their marginalized status in historical archives and records. To correct this, we propose philanthropic archival layering as a historical methodology for recovering and investigating diverse forms of voluntary action in marginalized communities. In this paper, we focus on the philanthropic experiences of Afro-Caribbean civil society in the early twentieth century and African American women during Jim Crow. We review scholarship on the African Diaspora and historical research methodologies for analyzing the archives of marginalized peoples. We demonstrate this methodology through two case applications before outlining steps for conducting philanthropic archival layering as an innovative methodological framework that broadens the field’s knowledge about what constitutes philanthropy and who contributes to it.

Literature in the field of employability and the third sector has focused upon the impact of marketisation on third sector providers, elaborating how commissioning processes have led to a contraction of (smaller) third sector organisations (TSOs) and an expansion of larger private sector bodies. Extant research does not however explore the role of third sector organisations in the employability of migrants, refugees and asylum seekers. Therefore, our paper explores this gap by adopting a qualitative approach via a total of 36 interviews involving migrants, refugees, asylum seekers and managers of third sector organisations, alongside a categorisation of TSOs. Our findings reveal that TSOs are the primary (and for asylum seekers perhaps the only) providers of integration support services and training or education services. We found that only a limited number of organisations provide formal employability services or skills development services which seem to be only residual in terms of the range of activities that TSOs can organise. Thus, perhaps the main function that TSOs perform that enables integration into the UK labour market is providing a safe and trusted environment that people can use to increase their confidence, improve their well-being, broaden their social circle, learn the language or increase their work experience.

Volunteering leads to many positive outcomes, especially when one’s reasons for volunteering are satisfied by one’s volunteer experience. But does this match between motive and experience mitigate against negative outcomes? This study examined whether congruence between reasons for volunteering (i.e., Volunteer Functions) and outcomes of volunteering (i.e., Volunteer Outcome Satisfaction) predicted lower levels of volunteer-related burnout in a sample of 512 adult volunteers. Congruence predicted significantly lower levels of burnout only for the Understanding and Values functions. Volunteers who were highly motivated to volunteer for Understanding and Values functions and experienced satisfaction in these domains reported significantly lower levels of burnout than their counterparts. Contrary to hypotheses, participants who reported low motivation for Enhancement or Social functions but who endorsed high satisfaction of these functions reported lower levels of burnout than those who reported congruence between these motivations and outcomes. Additionally, the congruence hypothesis did not hold true for the Protective or Career functions. Volunteer organizations are urged to attend to the importance of satisfying desired functions of volunteering and to help volunteers identify best-fitting opportunities.

To study the social impacts of third sector organizations seeking the integration of vulnerable populations, we explored an alternative approach: life-history narratives. In this methodological article, we present and detail the steps followed in qualitative research applying this approach. We depict the conceptual and methodological underpinnings of life-history narratives, from the individual narratives to the construction of a typology, in consideration of the broader social context. We also address the challenges encountered in this type of research and then share some of the general results from our specific project to highlight the richness of the approach. Our contribution offers a deep-seated exploration of complex methodologies that involve working with third sector organizations toward concrete alternative means of impact assessment, and the consideration of effects on individual trajectories anchored and situated in more macro, societal context.

Volunteering appears to be a mechanism that can contribute to societal inclusion. As nonprofit organizations continuously seek more volunteers, opportunities for volunteer inclusion seem limitless. We argue that, in reality, it is not that simple. Volunteer exclusion derives from the failure to seek, recruit, and place potential volunteers with antecedents predicting non-volunteering. This article focuses on the “sending-organization” in dual volunteer management. We look at sending-organizations, such as a corporation or school, that organizes volunteer opportunities for its participants in a “receiving-organization,” i.e., the organization where the volunteer service is performed. Based on qualitative data generated from semi-structured and vignette interviews, we explore the crucial role that gatekeepers at the sending-organization play in the inclusion and exclusion of volunteers in receiving-organizations. We identify three strategies for these sending-gatekeepers to enhance volunteer inclusion: encouraging, enabling, and enforcing.

The government of the Communist Party of China (CPC) rolled out a national policy to contract out social and welfare services to non-governmental organizations (NGOs) in 2013. This study explores how government contracting of services affects NGOs. We examine three areas: marketization, financial dependency, and autonomy. We find significant convergence of the effects of contracting on NGOs in China with NGOs’ experiences in liberal democratic countries, despite divergent political regimes. Found effects are explained by the combination of the authoritarian government of the CPC with the neoliberal governance structures introduced by contracting. Convergence with international experience despite divergent political regimes is attributed to the neoliberal essence of the policy of contracting of services.

As scholarship on episodic volunteering expands, researchers question if episodic volunteering is similar to, and/or different from, long-term, membership-based volunteering. This article examines the motivations of Ghanaians, South Africans, and Tanzanians to engage in event-based, episodic volunteering. Based on surveys collected from over 1000 participants in 2018, we use logistic regression models to distinguish differences in motivations between novice, occasional, and regular episodic volunteers. The results show that age and student status are influential in distinguishing novice volunteers from regular volunteers, but more importantly that novices are motivated for primarily social reasons, while regular volunteers are motivated by more altruistic reasons. Our study reinforces established knowledge that people are motivated to volunteer for many reasons that may overlap or occur simultaneously, and that these motivations differ by stage of life.

Given its ubiquitous nature, sport events are one of the most popular venues for episodic volunteering around the world. This article explores the rare dataset of volunteering in sport events in seven countries—Finland, Ghana, India, Japan, Switzerland, Tanzania, United States—to overview the differences and similarities identified in demography, volunteers’ reactions to hosts’ management strategies, satisfaction, and intention to volunteer again. Key findings include differences in the level of satisfaction, where responses among American volunteers were the highest. We also find that although well-organized management strategies such as quality training, communication, and proper appreciation led to higher satisfaction, these factors did not contribute to volunteers’ intent to volunteer again. Such management style might be too impersonal with less autonomy on the part of volunteers that they may not feel needed in future events. Somewhat messy management might motivate volunteers to participate again.

Despite the role that non-government organisations, including community development organisations, play in social transformation, their approach to managing projects has received little attention. Employing a processual approach and participatory methodology, this paper investigates how a small, distributed, community-based organisation negotiates the challenges associated with managing its geographically dispersed development projects. It examines lessons that this organisation’s project management approach offers for managing projects at a distance in ways that encourage community ownership, partnership with project beneficiaries and their maximum participation in the process. The paper underlines the need for positioning people’s participation in development projects as a key component of development, rather than as a tool for project implementation. It concludes by advocating a blend of participation and empowerment with technical assistance for recipient communities.