Hostname: page-component-89b8bd64d-x2lbr Total loading time: 0 Render date: 2026-05-05T08:07:52.074Z Has data issue: false hasContentIssue false

‘Gambling products are designed to be addictive’: an experimental comparison of counter-industry gambling harm prevention messages

Published online by Cambridge University Press:  06 March 2026

Archie Spicer
Affiliation:
School of Psychological Science, University of Bristol, Bristol, UK
Maira Andrade*
Affiliation:
School of Psychological Science, University of Bristol, Bristol, UK
Leonardo Weiss-Cohen
Affiliation:
School of Psychology, University of Nottingham, Nottingham, UK
Simon T van Baal
Affiliation:
Leeds University Business School, University of Leeds, Leeds, UK
Jamie Torrance
Affiliation:
School of Psychology, Swansea University, Swansea, UK
Leon Xiao
Affiliation:
School of Creative Media, City University of Hong Kong, Hong Kong, China
Philip Newall
Affiliation:
School of Psychological Science, University of Bristol, Bristol, UK
*
Corresponding author: Maira Andrade; Email: vb23971@bristol.ac.uk
Rights & Permissions [Opens in a new window]

Abstract

The gambling industry tends to frame gambling harms as a matter of personal responsibility, which is implicit in their messages like ‘gamble responsibly’ or ‘take time to think’. Jurisdictions such as Australia and the UK are replacing industry messages with a range of independently designed ones, like in tobacco warning labels. Counter-industry messages have been proposed to challenge industry narratives, e.g., ‘gambling products are designed to be addictive’. Here we tested 10 potential counter-industry messages among UK gamblers (N = 4,094) using a mixed-methods approach. Results showed that the three best-performing messages came from existing counter-industry campaigns. Participants believed the messages and agreed that they were relevant to people experiencing gambling harm. Participants experiencing higher levels of harm tended to see the messages as more personally relevant to them. Free-text analysis showed that ‘gambling products are designed to be addictive’ received the most positive responses, and also that personal responsibility views were widespread among participants. Messages randomly shown later in the experiment were appraised more positively, suggesting that counter-industry messaging may become more effective when its core message is repeated in multiple ways. Continual design and testing will contribute to the development of best approaches and inform future implementation.

Information

Type
Article
Creative Commons
Creative Common License - CCCreative Common License - BY
This is an Open Access article, distributed under the terms of the Creative Commons Attribution licence (http://creativecommons.org/licenses/by/4.0), which permits unrestricted re-use, distribution and reproduction, provided the original article is properly cited.
Copyright
© The Author(s), 2026. Published by Cambridge University Press.
Figure 0

Table 1. Demographic characteristics (N = 4094)

Figure 1

Table 2. Online gambling engagement (N = 4094)

Figure 2

Table 3. The 10 counter-industry messages and their abbreviations as ranked by overall performance (average rank across each measure in brackets)

Figure 3

Figure 1. Mean responses to the four dependent variables across the ten messages. Horizontal lines identify groups of messages that were not significantly different (nsd) from each other at p < .01 (after adjustments for multiple comparisons). Means were estimated at Order = 0, i.e., as the first message shown, adjusting for order effects. The dotted line at 4 identifies the neutral mid-point. Color-coding identifies messages above (blue), at (grey) or below (gold) this mid-point.

Figure 4

Figure 2. PGSI interaction slopes for the responses to the four dependent variables across the ten messages. Positive slopes represent higher responses as PGSI increases. Slopes were estimated at Order = 0, i.e., as the first message shown, adjusting for order effects. Horizontal lines identify groups of messages that were not significantly different (nsd) from each other at p < .01 (after adjustments for multiple comparisons). Color-coding identifies PGSI slopes for messages above zero (blue) or at zero (grey).

Figure 5

Figure 3. Sentiment labels assigned to feedback responses per message in percentage of the number of feedback responses received for that message.

Note: May not add to 100 due to rounding.
Figure 6

Figure 4. Results of a combined ordinal analysis comparing effects of PGSI interactions between the 10 counter-industry messages in this study, the 10 positive emotional messages from Newall, Weiss-Cohen, Van Baal et al. (2025) and 10 loss messages from Newall et al. (2025a).