Hostname: page-component-76d6cb85b7-6jg5l Total loading time: 0 Render date: 2026-07-12T08:40:33.946Z Has data issue: false hasContentIssue false

Putting the People before the Work: Creating Healthy Working Environments in CRM

Published online by Cambridge University Press:  08 June 2026

Phyllis S. Johnson*
Affiliation:
Department of Anthropology, Michigan State University, East Lansing, MI, USA
*
Rights & Permissions [Opens in a new window]

Abstract

Cultural resource management (CRM) in the United States is an industry that thrives (or falters) on tight budgets and short deadlines. To steadily secure a reliable stream of projects from major clients (and to support the limited budgets of smaller clients), CRM firms are often forced to work with bare-bones funding, requiring them to demand a great deal of effort from their field and office personnel to stay within budget and on schedule. When the projects themselves can easily become the main focus, above the needs of the staff, an unhealthy working environment, lack of work–life balance, burnout, and resentment toward management can result. In this article, I reflect on my own leadership experiences and present a model that outlines best practices for CRM leadership professionals to follow to grow and maintain their businesses through the genuine and consistent support of staff members. I recommend three basic components to creating a healthy working environment in CRM: (1) policies and procedures that clearly outline staff safety, approaches to work–life balance, and field and lab protocols; (2) a “practice what you preach” approach to leadership; and (3) access to professional development opportunities for all staff, regardless of their job level or experience.

Resumen

Resumen

La gestión de recursos culturales (CRM) en Estados Unidos es una industria que prospera (o fracasa) con presupuestos ajustados y plazos ajustados. Para asegurar un flujo constante de proyectos de grandes clientes (y para cubrir los presupuestos limitados de los clientes más pequeños), las empresas de CRM a menudo se ven obligadas a trabajar con fondos mínimos, lo que les exige un gran esfuerzo de su personal de campo y de oficina para cumplir con el presupuesto y los plazos. Este tipo de organización, donde los proyectos se priorizan sobre el personal, puede generar un ambiente laboral insalubre, falta de equilibrio entre la vida laboral y personal, agotamiento y resentimiento hacia la alta dirección. En este documento, presento un modelo que describe las mejores prácticas que los profesionales de liderazgo de CRM pueden seguir para desarrollar y mantener sus negocios mediante un apoyo genuino y constante al personal. En concreto, recomiendo tres componentes básicos para crear un ambiente de trabajo saludable en CRM: (1) políticas y procedimientos que definan claramente la seguridad del personal, estrategias para la conciliación de la vida laboral y personal, y protocolos de campo y laboratorio; (2) un enfoque de liderazgo basado en el ejemplo; y (3) acceso a oportunidades de desarrollo profesional para todo el personal, independientemente de su nivel o experiencia.

Information

Type
Article
Creative Commons
Creative Common License - CCCreative Common License - BY
This is an Open Access article, distributed under the terms of the Creative Commons Attribution licence (http://creativecommons.org/licenses/by/4.0), which permits unrestricted re-use, distribution and reproduction, provided the original article is properly cited.
Copyright
© The Author(s), 2026. Published by Cambridge University Press on behalf of Society for American Archaeology.
Figure 0

Figure 1. Changes in yearly lab revenue between 2021 and 2025.Figure 1 long description.