Universities in the U.S. have been criticized for not contributing enough to the social well-being of the communities within which they operate, and business schools have been accused of failing to prepare students adequately for careers in business. These criticisms have led to increased focus on service learning, a form of experiential learning that aids students in the application of theoretical knowledge to “real-life” situations—including problems and opportunities—faced by local as well as international communities. Even though service-learning has become fairly popular in business schools throughout the U.S., there is relatively little literature that illuminates its application. Thus, the present article describes a service-learning project in a marketing research course and how this project supports the university’s mission of civic engagement. Included are also a discussion of course-specific objectives as well as learning goals, objectives, and assessments as commonly required by regional and national accreditation agencies.

Although today’s nonprofit organizations make a strong appeal to volunteers, they often have difficulties with attracting and retaining these free labor forces. In this sense, studying the motivation of volunteers and its effects proves useful. In the present article, we investigate the relationship between volunteers’ motivation and their self-reported work effort, while relying on the Self-Determination Theory. The results indicate a positive link between volunteers’ autonomous motivation and work effort. Moreover, this relationship holds for each person in our sample, irrespective of the organization in which she/he is volunteering. Implications for future research, as well as the practical impact of these findings, are discussed.

Power asymmetries within partnerships between Northern and Southern NGOs are thought to be undesirable. Based on a comparative case study of the partnerships between three Northern NGOs and their Southern partners in Ghana, India and Nicaragua, this study examines how the partnerships’ institutional design affects local partners’ room to manoeuvre. It is demonstrated that (1) the Northern agencies unilaterally set the rules that govern the partnerships, based on their own norms, values and beliefs; (2) similarities and differences between the rules of the three agencies can, above all, be attributed to the corresponding and diverging nature of their norms, values and beliefs; and (3) informal rules allow more flexibility in their use. Whether this is beneficial for the Southern partners’ room to manoeuvre depends on individual project officers, who are responsible for interpreting and applying the rules, and the partners’ ability to conduct negotiations.

Humanitarian NGOs face difficult choices about whom to help and whom not on a daily basis. The research question in this article is how humanitarian NGOs make these difficult decisions and why in a particular way. March’s study on consequential and appropriate decision-making processes is used to analyze the nature and course of NGO decision making. Since March’s two models are often explicitly or implicitly linked to certain types of organizational settings—as reflected in an organization’s formal structure, compliance and coordination mechanisms—this article particularly zooms in on the relationship between NGO decision-making processes and these settings. The theoretical framework is illustrated and discussed by means of an exploratory comparative case study of two international humanitarian NGOs: Médecins Sans Frontières Holland (MSF Holland) and Acting with Churches Netherlands (ACT Netherlands).

This paper analyzes how social venture capitalists evaluate the integrity of social entrepreneurs. Based on an experiment with 40 social venture capitalists and 40 students, we investigate how five attributes of the entrepreneur contribute to the assessment of integrity. These attributes are the entrepreneur’s personal experience, professional background, voluntary accountability efforts, reputation and awards/fellowships granted to the entrepreneur. Results indicate that social venture capitalists focus largely on voluntary accountability efforts of the entrepreneur and the entrepreneur’s reputation when judging integrity. For an overall positive judgment of integrity, it seems to be sufficient if either voluntary accountability efforts or reputation of the entrepreneur are high. By comparing social venture capitalists with students, we show that experience leads to a simpler decision model focusing on key attributes.

This study examines Hispanic formal volunteering and the cultural, social, and community context factors that affect their decision to volunteer. Using data from three surveys in the United States, the study finds that religious attendance, cultural background, and education are the most consistent and significant predictors of Hispanic formal volunteering. Religious attendance has a stronger positive impact on Hispanic volunteering than on non-Hispanics. The impacts of income, social resources, and community characteristics on Hispanics’ volunteering vary by surveys. Secular organizations serving children and youth and religious organizations are the favorite organizations for Hispanic volunteers.

The paper presents a comparative analysis of the recent developments in the civil societies in six Central and East European (CEE) countries: the Czech Republic, Estonia, Hungary, Latvia, Lithuania and Poland. Focusing on the level of civil society organizations (CSO), it first discusses the changes in their role as social actors and co-operation within the civic sector itself. Second, it examines the process of civic–public sector partnership consolidation, and third, some of the more recent challenges that the civic initiatives in these countries are facing. It aims to highlight the diversity of patterns of civil society development in the region and argues for a reassessment of its ‘weakness’ thesis.

In this article, we investigate the changes in the legitimating accounts used by Civil Society Organizations (CSOs), in the context of spreading managerialism—one of the most powerful institutional practices of our time—in the Third Sector. We first introduce the concepts of legitimacy and legitimating account, before showing how managerialism manifests itself in CSOs and presenting three managerialist accounts used to legitimate such organizations: efficiency and effectiveness (E&E), stakeholder’s needs, and innovation. We then examine empirically how the use of these accounts changed between 1995 and 2008. In order to do so, we analyze quantitatively the contents of a sample of annual reports produced by Austrian CSOs over the stated period, and apply discourse analysis to a smaller group of reports to reveal more fine-grained developments. Our results show significant changes: of our chosen accounts, the one most tightly linked with managerialism, E&E, had come to be taken-for-granted by 2008, whereas the more generic and subtle concepts of stakeholder’s needs and innovation featured more strongly than in 1995.

As many NGOs find themselves responding to the same crises, they have realized the potential benefits of coordinating their information and communication technology (ICT) activities—sharing satellite communications and internet access, sharing disaster assessment information—and have created cross-organizational coordination bodies. Coordination at the headquarters level across organizations has proven to be insufficient, and some bodies are now engaging ICT personnel in their field offices in coordination efforts. This case study presents the findings of one body’s field office coordination efforts among its ICT workers, where trust building through collaborative activities is revealed to be essential elements in successful coordination across organizations.

This article presents a model of strategic nonprofit human resource management (SNHRM) that draws from resource-based view and resource dependence theory, to explain the determinants of strategic human resources management (SHRM) in nonprofit organizations. Three guiding principles, strategy types and propositions are presented to explain the complex interactions and processes in the SNHRM system. The article lays a foundation for future research and offers managers a framework for SHRM planning and implementation in nonprofit organizations.

The role of civil society in the improvement of equitable development and the stimulation of democratic culture has been notably recognised by international development agencies. In the new policy of ‘good governance’ that proposes progress regarding development and democracy in parallel in the developing countries, civil society is often represented by non-governmental organisations (NGOs). This paper bases its arguments primarily on theories in relation to the role of civil society with regard to development and democracy to raise concerns about current policy trends of ‘good governance’ in the general context of developing countries with the main focus on Africa. The concerns are substantiated by empirical verification through a review of literature. The paper concludes that NGOs are unlikely to have the strength to either promote development or foster democracy.

This article examines a human rights NGO that ceased operations after only 8 years. A voluntary and planned end, this case raises the possibility of a new form, the time-bound organization. Through a series of interviews with staff, board members, the founder, and key external stakeholders, this study examines the nonprofit’s leadership, time-bound structure, strategic approach, and wind-down process. Drawing on the lessons of this case, this article identifies benefits and challenges of the time-bound organization form. A range of voluntary organizations could learn from this example and consider the form, including nonprofits experiencing a leadership transition, facing environmental threats, or considering a structural change such as a merger.