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The impact of wine tasters’ expectations on wine quality ratings and willingness-to-pay

Published online by Cambridge University Press:  07 August 2023

Philippe Masset*
Affiliation:
EHL Hospitality Business School, HES-SO, University of Applied Sciences and Arts Western Switzerland, Route de Cojonnex 18, 1000 Lausanne, Switzerland
Steffen Raub
Affiliation:
EHL Hospitality Business School, HES-SO, University of Applied Sciences and Arts Western Switzerland, Route de Cojonnex 18, 1000 Lausanne, Switzerland
*
Corresponding author: Philippe Masset; email: philippe.masset@ehl.ch
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Abstract

Is it possible to exploit cognitive biases so that a non-professional taster prefers one wine to several other absolutely identical wines? To address this question, three complementary experiments were carried out. Each time, five wines were tasted blind in a tasting laboratory by 24 to 34 tasters. Converging evidence from the experiments shows that participants were not capable of identifying that some of the wines they were tasting were absolutely identical. Moreover, the results show that by providing information about the wines’ ratings, prices, or reputation, tasters’ expectations can be modified, and, as a result, their evaluations of the wines can be altered. Specifically, we show that it is possible to modify the ranking between different wines and to get tasters to prefer a wine over other absolutely identical wines. Finally, a surprising finding was that experienced tasters express stronger opinions and adapt their evaluations more strongly after being given manipulative information on the wines they taste.

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Type
Article
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0), which permits non-commercial re-use, distribution, and reproduction in any medium, provided that no alterations are made and the original article is properly cited. The written permission of Cambridge University Press must be obtained prior to any commercial use and/or adaptation of the article.
Copyright
Copyright © The Author(s), 2023. Published by Cambridge University Press
Figure 0

Table 1. Design of the experiments

Figure 1

Table 2. Results of experiment 1

Figure 2

Figure 1. Summary results of experiment 2.

Figure 3

Table 3. Regression analysis of experiment 2

Figure 4

Figure 2. Summary results of experiment 3.

Figure 5

Table 4. Regression analysis of experiment 3