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3 - Complaint and Friendship

Navigating Shifting Inclusions

from Part I - Critical Intimacies, Differences, and Ruptures

Published online by Cambridge University Press:  27 February 2026

Laura Eramian
Affiliation:
Dalhousie University, Nova Scotia
Peter Mallory
Affiliation:
St. Francis Xavier University, Nova Scotia
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Summary

Friendship in the workplace is alternately approached as a resource to be leveraged or a liability to be managed. In leadership development, where practitioners carefully cultivate their subjectivities, appearing adequately self-aware and open-minded is valued highly. How do leadership development practitioners’ use of complaints in their workplace, in ways both formal and informal, serve as an affordance for friendship? Considering this example raises questions about what it means to make friendship useful at work and in other contexts, and it suggests that separating the “goods” of friendship from the “bads” is a misleading and problematic endeavor.

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