Published online by Cambridge University Press: 16 July 2022
This chapter continues the illustration of the theory outlined in Chapter Six and follows the discussion in Chapter Seven to outline the role that pride, shame and guilt played in social workers’ situated conceptualisations that supported resistance to the organisational attempts to control professional practice. It focuses on the details of the social workers’ experiences within the case-study site used throughout this book to illustrate the forms of resistance. A social worker began to resist the expectations placed upon them where they felt that they conflicted with the meanings held within their own professional identity standard. Such conflicts were fuelled by a perception that what they were expected to do was not in the best interests of the children and families they were working with. On the one hand, they knew that they could be shamed or humiliated for not complying with such expectations, while, on the other, they could feel ashamed for doing what they believed was wrong or guilty for being involved in harming another. With the consequences for being shamed and rejected within the organisation being considered to be too great to risk, the dominant actions of the social workers complied with organisational expectations. In some situations, however, the consequences for feeling ashamed and guilty of one’s actions outweighed the consequences for potentially being shamed by organisational guardians. Not being able to cope with what one had done led social workers to resist the pressures and expectations designed to direct their actions in a particular manner. In some situations, this required action that compromised the organisational expectations, forgoing any desire for praise and acceptance, yet still complied with the minimum standards to avoid being shamed. In other situations, the social workers sought to conceal actions that they felt were right but defied the organisational expectations. In still other situations, it was considered necessary to challenge the pressures and expectations to influence, alter or prevent action that they considered inappropriate or immoral and avoid feeling ashamed of their actions. Such acts of resistance provided greater opportunities for relational engagement, recognising both social workers and parents as human, with individual strengths and struggles. This chapter outlines these three forms of resistance in the following before considering the experience of the parents as a consequence.
To save this book to your Kindle, first ensure no-reply@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.
Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.
Find out more about the Kindle Personal Document Service.
To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.
To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.