Understanding and embracing authentic kindness becomes crucial as we navigate the ever-changing landscape of libraries and the organisations they often work within. This introductory section will set the stage, focusing on how genuine kindness – beyond just being nice – can significantly enhance workplace dynamics. We will explore why this topic is essential, considering the rapid evolution of workplace norms, the pivotal role of emotional intelligence and the impact these factors have on individual wellbeing and overall productivity. This context will lay the groundwork for the following detailed discussions, highlighting the transformative power of kindness in professional settings.