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What should a nurse do when non-speakers of the local language come to the ward seeking information about a loved one? What should a receptionist do when they need to book an appointment and a language barrier takes them by surprise? How can an emergency call handler let a caller know that a human interpreter is being contacted? Chapter 3 examines circumstances in which the risks of multilingual AI are ostensibly low. It proposes a distinction between ancillary and core communication but argues that communicative settings are fluid. What starts as ancillary communication can easily turn into core care, so risk is not associated with specific roles or with levels of professional seniority. The chapter argues that, in the sectors under analysis, communication is rarely risk-free. Even where machine translation may not directly lead to harm or loss of life, it may be a feature of complex communicative environments which pose significant systemic risks.

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3 - When the Risks Seem Low

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3 - When the Risks Seem Low

Summary