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10 - Using a Lean Six Sigma Strategy to Be Resilient in the Telecommunications Sector

Examples from Ericsson AB

from Part II - Lean Production across Industries

Published online by Cambridge University Press:  11 March 2021

By
Roy Andersson
Edited by
Thomas Janoski  and
Darina Lepadatu
Thomas Janoski
Affiliation:
University of Kentucky
Darina Lepadatu
Affiliation:
Kennesaw State University, Georgia
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Summary

The above quotation by Charles Darwin is particularly relevant to the telecommunications sector, especially producers of mobile phones. The leading companies in this field have been changing in recent decades, even from year to year. Two decades ago, Ericsson, Nokia, and Motorola enjoyed total domination of the mobile phone market, having over 80 per cent of the market share, and Nokia was the largest phone company as a result of its customer focus and innovative solutions.

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The Cambridge International Handbook of Lean Production
Diverging Theories and New Industries around the World
 , pp. 245 - 270
Publisher: Cambridge University Press
Print publication year: 2021

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