Skip to main content Accessibility help

We use cookies to distinguish you from other users and to provide you with a better experience on our websites. Close this message to accept cookies or find out how to manage your cookie settings.

Close cookie message
×
Hostname: page-component-848d4c4894-2pzkn Total loading time: 0 Render date: 2024-05-05T18:24:11.669Z Has data issue: false hasContentIssue false

10 - Using a Lean Six Sigma Strategy to Be Resilient in the Telecommunications Sector

Examples from Ericsson AB

from Part II - Lean Production across Industries

Published online by Cambridge University Press:  11 March 2021

By
Roy Andersson
Edited by
Thomas Janoski  and
Darina Lepadatu
Thomas Janoski
Affiliation:
University of Kentucky
Darina Lepadatu
Affiliation:
Kennesaw State University, Georgia
Get access

Summary

The above quotation by Charles Darwin is particularly relevant to the telecommunications sector, especially producers of mobile phones. The leading companies in this field have been changing in recent decades, even from year to year. Two decades ago, Ericsson, Nokia, and Motorola enjoyed total domination of the mobile phone market, having over 80 per cent of the market share, and Nokia was the largest phone company as a result of its customer focus and innovative solutions.

Type
Chapter
Information
The Cambridge International Handbook of Lean Production
Diverging Theories and New Industries around the World
 , pp. 245 - 270
Publisher: Cambridge University Press
Print publication year: 2021

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Andersson, R. 2008. Lean Six Sigma – A Way to Make the Supply Chain Robust and Resilient. Conference Proceedings, Vol. 1, 11th International QMOD Conference, Attaining Sustainability, Helsingborg, Sweden, 20–22 August.Google Scholar
Anderssson, R. 2009. Supply Chain Resilience Through Quality Management, thesis for the degree of Doctor of Philosophy, Report 2985, Division of Logistics and Transportation, Department of Technology, Management and Economics, Chalmers University of Technology, Göteborg.Google Scholar
Andersson, R. 2018. Resilience in the Product Delivery Supply Chain – The Resilience Framework. Singapore: Springer.Google Scholar
Andersson, R. and Hammersberg, P. 2007. A Six Sigma Framework Enabling Collaboration across Company Boundaries in Supply Chain. Conference Proceedings, 19th Annual NOFOMA Conference, Reykjavik, Iceland, 7–8 June.Google Scholar
Andersson, R., Hilletofth, P, Manfredsson, P, and Hilmola, O.-P.. 2014. Lean Six Sigma Strategy in Telecom Manufacturing. Industrial Management and Data Systems, 114(6): 904–21.CrossRefGoogle Scholar
Andersson, R., Manfredsson, P, and Månsson, B. 2013. How to Extend Lean Philosophy to Suppliers by Training, 16th QMOD-ICQSS Quality Management and Organizational Development Conference, Portorož, 4–6 September 2013.Google Scholar
Andersson, R. and Pardillo-Baez, Y. 2020. The Six Sigma Framework Improves the Awareness and Management of Supply-Chain Risk. The TQM Journal [online ahead of print] doi:10.1108/TQM-04-2019-0120.CrossRefGoogle Scholar
Antony, J., Setijono, D, and Dahlgaard, J. J.. 2016. Lean Six Sigma and Innovation – An Exploratory Study among UK Organisations. Total Quality Management & Business Excellence, 27(1–2): 124–40.CrossRefGoogle Scholar
Arrunada, B. and Vázquez, X. H.. 2006. When Your Contract Manufacturer Becomes Your Competitor? Harvard Business Review, 84(9): 135–45.Google Scholar
Bagchi, K., Chun Ha, B, Skjoett-Larsen, T, and Soerensen, I. B.. 2005. Supply Chain Integration: A European Survey. The International Journal of Logistics Management, 16(2): 275–94.CrossRefGoogle Scholar
Bergman, B. and Klefsjö, B. 2003. Quality from Customer Needs to Customer Satisfaction, 2nd [rev.] ed. Lund, Sweden: Studentlitteratur.Google Scholar
Byrne, G., Lubowe, D, and Blitz, A. 2007. Using a Lean Six Sigma Approach to Drive Innovation. Strategy & Leadership, 35(2): 5–10.CrossRefGoogle Scholar
Christopher, M. 2006. Demand Flow Leadership and the Evolution of Management Concepts, pp. 21–32 in Walters, D (ed.) Global Logistics: New Directions in Supply Chain Management, 5th ed. London: Kogan Page.Google Scholar
Christopher, M., Lowson, R, and Peck, H. 2004. Creating Agile Supply Chains in the Fashion Industry. International Journal of Retail and Distribution Management, 32(8), 367–376.CrossRefGoogle Scholar
Christopher, M. and Peck, H. 2004. Building the Resilient Supply Chain. International Journal of Logistics Management, 15(2): 1–13.Google Scholar
Christopher, M. and Rutherford, C. 2004. Creating Supply Chain Resilience Through Agile Six Sigma. CriticalEYE, June–August.Google Scholar
Christopher, M. and Towill, D. R.. 2001. An Integrated Model for the Design of Agile Supply Chains. International Journal of Physical Distribution & Logistics Management, 30(4): 235–46.CrossRefGoogle Scholar
Crosby, P. B. 1984. Quality Without Tears: The Art of Hassle-Free Management. New York: McGraw-Hill.Google Scholar
Curwen, P. 2002. Assessing the Meltdown in the Telecommunications Sector. Info, 4(5): 26–38.CrossRefGoogle Scholar
Dahlgaard, S. M. P. 2000. From Ancient Philosophies to TQM and Modern Management Theories. Licentiate thesis. Linköping University, Sweden.Google Scholar
Deming, W. E. 1986. Out of the Crisis. Cambridge, MA: MIT, Center for Advanced Engineering Study.Google Scholar
Ericsson, D. 2003. Supply/Demand Chain Management: The Next Frontier for Competitiveness, pp. 117–35 in Walters, D. (ed.). Global Logistics and Distribution Planning. London: Kogan Page.Google Scholar
Foster, T. 2006. Managing Quality: Integrating the Supply Chain, 3rd ed. Upper Saddle River, NJ: Pearson Prentice Hall.Google Scholar
George, M. L. 2002. Lean Six Sigma – Combining Six Sigma Quality with Lean Speed. New York: McGraw-Hill.Google Scholar
George, M., Gundry, J, and Bradish, P. 1999. Agile Networking. Upper Saddle River, NJ: Prentice-Hall.Google Scholar
George, M., Rowlands, D, and Kastle, B. 2004. What Is Lean Six Sigma? New York: McGraw-Hill.Google Scholar
Goh, T. N. 2011. Six Sigma Industry: Some Observations After Twenty-Five Years. Quality and Reliability International, 27(2): 221–7.CrossRefGoogle Scholar
Goh, T. N. 2014. Future-Proofing Six Sigma. Quality and Reliability International, 30(8): 1389–92.CrossRefGoogle Scholar
Hals, T. 2013. Nortel Networks Resolves More Than $3 Billion in Bankruptcy Claims. Reuters, 17 December. www.reuters.com/article/2013/12/17/us-nortelnetworks-bankruptcy-claims-idUSBRE9BG0WY20131217, last accessed December 2013.Google Scholar
Harrison, A. and van Hoek, R. 2002. Logistics Management and Strategy, 1st ed. Harlow, UK: Financial Times Prentice Hall.Google Scholar
He, Z., Deng, Y, Zhang, M, Zu, X, and Antony, J. 2017. An Empirical Investigation of the Relationship Between Six Sigma Practices and Organisational Innovation. Total Quality Management & Business Excellence, 28(5–6): 459–80.CrossRefGoogle Scholar
Hilmola, O.-P., Helo, P, and Holweg, M. 2005. On the Outsourcing Dynamics in the Electronics Sector: The Evolving Role of the Original Design Manufacturer. University of Cambridge, Working Paper Series, No. 04.Google Scholar
Hwang, G. H., Lee, K. C., and Seo, Y. W.. 2018. How Does Six Sigma Influence Creativity and Corporate Performance Through Exploration and Exploitation? Total Quality Management & Business Excellence, 29(13–14): 1668–84.CrossRefGoogle Scholar
Juran, J. M. and Godfrey, A. B. (eds.). 1999. Juran’s Quality Handbook, 5th ed. New York: McGraw-Hill.Google Scholar
Jüttner, U. and Maklan, S. 2011. Supply Chain Resilience in the Global Financial Crisis: An Empirical Study. Supply Chain Management: An International Journal, 16(4): 246–59.CrossRefGoogle Scholar
Kaynak, H. and Harley, J. 2008. A Replication and Extension of Quality Management into the Supply Chain. Journal of Operations Management, 26: 468–89.CrossRefGoogle Scholar
Lenny, K. S. C. L., Saad, S, and Arunachalam, S. 2006. Competing in the 21st Century Supply Chain Through Supply Chain Management and Enterprise Resource Planning Integration. International Journal of Physical Distribution and Logistics Management, 36(6): 455–65.CrossRefGoogle Scholar
Low, B. 2007. Huawei Technologies Corporation: From Local Dominance to Global Challenge. Journal of Business & Industrial Marketing, 22(2): 138–44.CrossRefGoogle Scholar
Lummus, R. R. and Vokurka, R. J.. 1999. Defining Supply Chain Management: A Historical Perspective and Practical Guidelines. Industrial Management & Data Systems, 99(1): 11–17.CrossRefGoogle Scholar
Lumsden, K. 2006. Logistikens grunder [Fundamental Logistics], 2nd ed. Lund, Sweden: Studentlitteratur.Google Scholar
Magnusson, K., Kroslid, D, and Bergman, B. 2003. Six Sigma: The Pragmatic Approach. Lund, Sweden: Studentlitteratur.Google Scholar
Mangan, J., Lalwani, C., and Butcher, T. 2008. Global Logistics and Supply Chain Management, New York: John Wiley & Sons.Google Scholar
Nied, S., Jaruzelski, B, Jones, F, and Frey, E. 2001. High Tech’s Inventory Overhand – Managing Off-Balance-Sheet Inventory Liabilities. McLean, VA: Booz, Allen and Hamilton Working Papers.Google Scholar
Nokia. 2013. Nokia to Fully Acquire Siemens’ Stake in Nokia Siemens Networks. Nokia Press Release, 1 July. Helsinki, Finland.Google Scholar
Oakland, J. S. 1989. Total Quality Management. Oxford: Butterworth-Heinemann.Google Scholar
Oakland, J. S. 1993. Total Quality Management: The Route to Improving Performance, 2nd ed. Oxford: Butterworth-Heinemann.Google Scholar
Oprime, P. C., Pimenta, M. L., Jugend, D, and Andersson, R. 2019. Financial Impacts of Innovation in Six Sigma Projects. Total Quality Management & Business Excellence, [in press] 1–23. doi.org/10.1080/14783363.2019.1641076.Google Scholar
Parast, M. M. 2011. The Effect of Six Sigma Projects on Innovation and Firm Performance. International Journal of Project Management, 29(1): 45–55.CrossRefGoogle Scholar
Pardillo-Baez, Y., Andersson, R, Bridi, E, and Paladini, E. 2019. Lean Six Sigma Philosophy Improves Collaboration to Get More Integrated Supply Chains. Revista Eletronica de Estrategia E Negocios, 12(3): 153–76.Google Scholar
Paton, D., Smith, L, and Violanti, J. 2000. Disaster Response: Risk, Vulnerability and Resilience. Disaster, Prevention and Management, 9(3): 173–9.CrossRefGoogle Scholar
Peck, H. 2005. Drivers of Supply Chain Vulnerability: An Integrated Framework. International Journal of Physical Distribution and Logistics Management, 35(12): 210–32.CrossRefGoogle Scholar
Pisano, G. P. and Shih, W. C.. 2009. Restoring American Competitiveness. Harvard Business Review, 87, July–August: 114–25.Google Scholar
Pyzdek, T. 2003. The Six Sigma Handbook: A Complete Guide for Green Belts, Black Belts, and Managers at All Levels, 2nd ed., rev. and expanded. New York: McGraw-Hill.Google Scholar
Rantala, L. and Hilmola, O.-P.. 2005. From Manual to Automated Purchasing, Case Study: Middle-Sized Telecom Electronics Manufacturing Unit. Industrial Management and Data Systems, 105(8): 1053–69.CrossRefGoogle Scholar
Rudrajeet, P., Andersson, R, and Torstensson, H. 2012. Organizational Resilience Through Crisis Strategic Planning. A Study of Swedish Textile SMEs in Financial Crises of 2007–11. International Journal of Decision Sciences, Risk and Management, 4: 314–41.Google Scholar
Saigol, L. and Milne, R. 2006. Siemens and Nokia in €20bn Network Deal. Financial Times, 19 June. www.ft.com/content/c5b6c24c-ffb6-11da-93a0-0000779e2340, last accessed December 2013.Google Scholar
Shafer, S. M. and Moeller, S. B.. 2012. The Effects of Six Sigma on Corporate Performance: An Empirical Investigation. Journal of Operations Management, 30(7–8): 521–32.CrossRefGoogle Scholar
Shah, J. and Jolly, D. R.. 2011. Patterns of Technological Learning and Catch-Up Strategies in Latecomer Firms. Journal of Technology Management in China, 6(2): 153–70.Google Scholar
Sheffi, Y. 2005a. Building a Culture of Flexibility. Word Trade Magazine’s Supply Chain Online University, December.Google Scholar
Sheffi, Y.2005b. Preparing for the Big One: Building a Resilient Supply Chain Can Help a Company Survive in the Face of a Calamitous Disruption. IEE Manufacturing Engineering, 84(5) October/November, 12–15.CrossRefGoogle Scholar
Sheffi, Y.2007. The Resilient Enterprise: Overcoming Vulnerability for Competitive Advantage. Cambridge, MA: MIT Press.Google Scholar
Sheffi, Y. and Rice, J. B. Jr. 2005. A Supply Chain View of the Resilient Enterprise. MIT Sloan Management Review, 47(1): 41–8.Google Scholar
Shewhart, W. A. 1931. Economic Control of Quality of Manufactured Product. New York: D. Van Nostrand Company.Google Scholar
Sodhi, M. and Tang, C. S.. 2013. Strategies and Tactics of Chinese Contract Manufacturers and Western OEMs (2001–2011). International Journal of Production Economics, 146(1): 14–24.CrossRefGoogle Scholar
Stephens, K. S. (ed.). 2004. Juran, Quality and a Century of Improvement. Milwaukee, WI: ASQ Quality Press.Google Scholar
Swink, M. and Jacobs, B. W.. 2012. Six Sigma Adoption: Operating Performance Impacts and Contextual Drivers of Success. Journal of Operations Management, 30(6): 437–53.CrossRefGoogle Scholar
Tang, C. 2006. Robust Strategies for Mitigating Supply Chain Disruption. International Journal of Logistics Research and Application, 9(1): 33–45.CrossRefGoogle Scholar
Tengblad, S. and Oudhuis, M. 2017. The Resilience Framework: Organizing for Sustained Viability. Singapore: Springer Singapore. www.researchgate.net/publication/322231745_Organizational_Resilience_Framework_summarized.Google Scholar
The Economist. 2012. Who’s Afraid of Huawei? The Economist, Leaders edition, 4 August. www.economist.com/node/21559922, last accessed December 2013.Google Scholar
Tsironis, L. K. and Psychogios, A. G.. 2016. Road Towards Lean Six Sigma in Service Industry: A Multi-Factor Integrated Framework. Business Process Management Journal, 22(4): 812–34.CrossRefGoogle Scholar
Uluskan, M., Godfrey, A. B., and Joines, J. A.. 2016. Integration of Six Sigma to Traditional Quality Management Theory: An Empirical Study on Organisational Performance. Total Quality Management & Business Excellence, 28(13–14): 1526–43.CrossRefGoogle Scholar
Williams, R., Boudewijn, B, Barrie, D, van der Wiela, T, van Iwaarden, J, Smith, M, and Visser, R. 2006. Quality and Risk Management: What Are the Key Issues? The TQM Magazine, 18(1): 67–86.CrossRefGoogle Scholar
Xia, Y. and Tang, T. L.-P.. 2011. Sustainability in Supply Chain Management: Suggestions for the Auto Industry. Management Decision, 49(4): 495–512.CrossRefGoogle Scholar
Yang, H. M., Choi, B. S., Park, H. J., Suh, M. S., and Chae, B. (K.). 2007. Supply Chain Management Six Sigma: A Management Innovation Methodology at the Samsung Group. Supply Chain Management : An International Journal, 12(2): 88–95.CrossRefGoogle Scholar
Yang, K. and El-Haik, B. 2003. Design for Six Sigma: A Roadmap for Product Development. New York: McGraw-Hill.Google Scholar

Save book to Kindle

To save this book to your Kindle, first ensure coreplatform@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×