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2 - Operating System Models

Published online by Cambridge University Press:  05 June 2012

Danny Samson  and
Prakash J. Singh
By
David Parker
Danny Samson
Affiliation:
University of Melbourne
Prakash J. Singh
Affiliation:
University of Melbourne
David Parker
Affiliation:
University of Queensland
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Summary

Learning objectives

After reading this chapter you should be able to:

  • appreciate the various factors that have influenced the drive for change in the way that products and services are produced and systems are developed

  • understand the methods of production and delivery of services that have been adopted by various industries in pursuit of efficiency and effectiveness

  • describe the characteristics of organisations that have achieved operations excellence and those that have struggled

  • evaluate the advantages and disadvantages of alternative operating system models under varying market conditions

  • appreciate the operations management challenges in meeting customers' needs.

Box 2.1: Management challenge: Toyota/Honda vs General Motors/Ford

When one looks at the international car industry, two distinct groups of firms are noticeable. One group consists of firms such as General Motors and Ford. These firms have been around for a long time (really since the advent of cars). While very successful in the past, these firms now seem to be less so. They take longer than some of their competitors to produce new models and their models seem less well matched with market requirements. The cars are rated lower on quality and value of money (Womack et al., 1990; Holweg and Pil, 2004). As a result, these companies have suffered an erosion of market share in many market segments in which they compete. So, their frequent announcements of ever-growing financial losses do not come as a surprise to many. […]

Type
Chapter
Information
Operations Management
An Integrated Approach
 , pp. 37 - 63
Publisher: Cambridge University Press
Print publication year: 2008

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