To save content items to your account,
please confirm that you agree to abide by our usage policies.
If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account.
Find out more about saving content to .
To save content items to your Kindle, first ensure no-reply@cambridge.org
is added to your Approved Personal Document E-mail List under your Personal Document Settings
on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part
of your Kindle email address below.
Find out more about saving to your Kindle.
Note you can select to save to either the @free.kindle.com or @kindle.com variations.
‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi.
‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.
This section provides some notes on the exercises. These are not meant to be definitive answers, rather some reflections on issues that you might consider in answering the questions.
Directives and requests are aspects of communication that have obvious roles when examining workplace talk: in order for transactional goals to be met, directives must be given (and followed), and requests need to be made (and granted). In all types of backstage settings we can find directives and requests. Interaction in frontstage settings also often involves directives and requests.
Social talk, humour and narrative are all aspects of communication that may not at first glance appear to be important to consider when examining workplace talk. Research on workplace interaction, however, suggests otherwise. While the roles of directives and requests are obvious in workplace contexts, what roles do social talk, humour and narrative play?
In this chapter, background theory and approaches to analysis are explored. To begin, social constructionism is introduced. This theory has been very influential in a range of fields of social science over the last few decades, including the field of language in the workplace. This is an important social theory underlying approaches to communication in this area.