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37413 results in Cambridge Textbooks

Page 817 of 1871

  • Chapter 3 - Directives and Requests at Work

  • from Part II - What Are Some Key Topics in Workplace Research?
  • Bernadette Vine, Victoria University of Wellington
  • Book:
    Introducing Language in the Workplace
    Published online:
    16 December 2020
    Print publication:
    11 June 2020, pp 53-84

  • Summary

    Directives and requests are aspects of communication that have obvious roles when examining workplace talk: in order for transactional goals to be met, directives must be given (and followed), and requests need to be made (and granted). In all types of backstage settings we can find directives and requests. Interaction in frontstage settings also often involves directives and requests.

  • Chapter 4 - Social Talk, Humour and Narrative at Work

  • from Part II - What Are Some Key Topics in Workplace Research?
  • Bernadette Vine, Victoria University of Wellington
  • Book:
    Introducing Language in the Workplace
    Published online:
    16 December 2020
    Print publication:
    11 June 2020, pp 85-118

  • Summary

    Social talk, humour and narrative are all aspects of communication that may not at first glance appear to be important to consider when examining workplace talk. Research on workplace interaction, however, suggests otherwise. While the roles of directives and requests are obvious in workplace contexts, what roles do social talk, humour and narrative play?

  • Chapter 2 - Approaches to Exploring Language in the Workplace

  • from Part I - Introducing Language in the Workplace
  • Bernadette Vine, Victoria University of Wellington
  • Book:
    Introducing Language in the Workplace
    Published online:
    16 December 2020
    Print publication:
    11 June 2020, pp 15-50

  • Summary

    In this chapter, background theory and approaches to analysis are explored. To begin, social constructionism is introduced. This theory has been very influential in a range of fields of social science over the last few decades, including the field of language in the workplace. This is an important social theory underlying approaches to communication in this area.

  • Chapter 5 - Complaints, Disagreement and Conflict Talk at Work

  • from Part II - What Are Some Key Topics in Workplace Research?
  • Bernadette Vine, Victoria University of Wellington
  • Book:
    Introducing Language in the Workplace
    Published online:
    16 December 2020
    Print publication:
    11 June 2020, pp 119-156

  • Summary

    considered some aspects of talk that can be used to maintain good relationships in workplace contexts: social talk, humour and narrative. It was also noted how, at times, these can be used to contest power relationships and to express disagreement. Using social talk, humour and narrative in such contexts is generally regarded as a socially acceptable way to manage difficult situations. In this chapter, the focus is more explicitly on potentially problematic talk, namely complaints, disagreement and conflict talk, and how these types of talk are handled in workplace interaction. They may be managed through the use of social talk, humour and narrative, but what other strategies do people use?

Page 817 of 1871