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46862 results in Management

Page 802 of 2344

  • The Pitfalls of Internationalization: The Experience of American Life Insurers in Australia, 1885–1905

  • MONICA J. KENELEY
  • Journal:
    Enterprise & Society / Volume 19 / Issue 1 / March 2018
    Published online by Cambridge University Press:
    08 January 2018, pp. 31-57
    Print publication:
    March 2018

  • In the latter part of the nineteenth century, the three largest life insurance companies had a presence in more than forty countries. In the 1880s they turned their attention to the Australian colonies, in which life insurance markets were expanding. The venture, however, was met with unexpected market resistance, and the expectations of the Big Three were never fully met. An eclectic paradigm provides an explanatory tool, which is applied to an investigation of the experiences of American companies. These companies were not able to realize the ownership and location, or internalize the advantages, needed to build a sustainable presence in the Australian life insurance market.

  • Do leader expectations shape employee service performance? Enhancing self-expectations and internalization in employee role identity

  • Galy Binyamin
  • Journal:
    Journal of Management & Organization / Volume 26 / Issue 4 / July 2020
    Published online by Cambridge University Press:
    03 January 2018, pp. 536-554

  • This paper expands the Theory of Planned Behavior to explore the role of leaders’ normative expectations in driving employees’ service performance. Two quantitative studies in the context of retailing indicate that leaders’ normative expectations for high-quality service are related to employee service performance, through employee self-expectations for quality service (Study 1; N=75), and service role identity (Study 2; N=226). Both studies apply Kelman’s Theory of Social Influence by exploring how leaders influence employees’ expectations and corresponding behaviors, through the three processes of social influence: compliance, identification, and internalization. Leaders’ normative expectations for high-quality service enhances employee service performance not only by adjusting self-expectations to comply with an authority figure’s expectations or by identification with the leader as a role model, but rather as a deep-rooted process where the leader’s normative expectations are internalized into employee’s role identity. The theoretical and practical implications are discussed.

Business Ethics for a Material World
  • An Ecological Approach to Object Stewardship
  • Ryan Burg
  • Published online:
    28 December 2017
    Print publication:
    01 March 2018
  • Increasingly, conscientious consumers and green marketers are recognizing that material things, not firms, must be made responsible. Even so, many scholars in ethics, sustainability, and governance focus on people and organizations, ignoring the flows of things. In this book, Ryan Burg argues that material things are fundamental features of moral life, serving as both valuable instruments and guides for responsibility. Unless care is taken for these non-living entities, living things cannot be protected. Viewing the global economy as a network of material transfers, Burg argues that to facilitate object care, professionals must act as stewards. By tracing the origins and disposal of workplace objects through this material network, businesses and employees can discover the outcomes for which they are responsible, and managers can align ethics, sustainability and governance with a truly global formulation of responsibility.

Moral Human Agency in Business
  • A Missing Dimension in Strategy as Practice
  • Mona Margareta Ericson
  • Published online:
    28 December 2017
    Print publication:
    25 January 2018
  • In recent years, corporate accounting scandals have received considerable media attention, raising concerns about unethical practice in the business world. Faced with a decline in society's trust in business, research into the ethics of organisations and their leaders is now of critical importance. In this timely book, Ericson focuses on the moral human agency involved in business by leading the reader through the full span of the activities involved in coffee production, from-bean-to-cup. Illustrating the ethical implications and opportunities involved in producing Löfbergs coffee, Ericson highlights the importance of the morally-imbued connections made between practitioners and other participants. These activities can contribute to a sustainable, profitable and competitive future whilst, at the same time, accounting for justice through a reciprocity of mutual benefit, respect and meaning. Promoting the reintroduction of ethics in strategy research, this book will be of great interest and use to strategy researchers, business leaders and sustainability directors.

  • From the Editor

  • Bruce Barry
  • Journal:
    Business Ethics Quarterly / Volume 28 / Issue 1 / January 2018
    Published online by Cambridge University Press:
    28 December 2017, p. v
    Print publication:
    January 2018
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  • 6 - Facilitating Conversations within Career Studies

  • from Part III - Putting the SCF to Work
  • Hugh Gunz, University of Toronto, Wolfgang Mayrhofer, Wirtschaftsuniversitat Wien, Austria
  • Book:
    Rethinking Career Studies
    Published online:
    21 December 2017
    Print publication:
    28 December 2017, pp 111-146
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Page 802 of 2344