Urban farming has expanded nationwide, offering environmental and economic sustainability while providing food sovereignty to underserved communities. However, urban farming poses unique challenges that conventional farmers often do not face. These farms typically grow a diversity of crops, many of which are dependent on insect pollination. While some farmers utilize honey bees for pollination, attracting wild bees with pollinator-supportive practices can also provide adequate crop pollination. Implementation of management strategies that support pollinators can be influenced by farm and grower characteristics. In this study, we surveyed 74 urban growers and evaluated the influence of grower characteristics, such as grower demographics, perception, motivation, resource use and accessibility, and source of educational information, on the implementation of eight commonly used pollinator management strategies and overall farm richness. We also described grower and farm characteristics and the use frequency of various educational sources. Overall, the importance of pollinators on a farm (based on the proportion of high-pollinator-dependent crops grown) did not influence the use of pollinator management strategies by urban growers. Demographic variables (age, gender, farm income, education, years of agricultural experience) had no impact on grower decisions. Rather, growers were influenced most by information source, resource use and accessibility, perception, and motivation. Factors associated with educational source and resource use and accessibility had the greatest impact on pollinator management implementation and crop richness. Specifically, using educational resources to inform farm management practices, city policies, and manual labor impacted grower decision the most. The most popular sources of educational information were hard copy books and field guides, conversations with colleagues and other farmers, and online extension articles and non-profit organization resources. Our findings also suggested that urban growers may incorporate certain pollinator management practices more effectively when utilizing online materials rather than hard copy formats. Overall, this study highlights the need to create and provide more accessible educational materials and resources to urban growers. Historically, these growers have been underserved by agricultural educators; thus, it is critical to incorporate their unique needs and challenges when creating farmer resources related to pollinator management. By more effectively communicating the importance of insect crop pollinator management through educational tools, we can support more productive urban agricultural systems.