Family-Supportive Supervision around the Globe

doi:10.1017/9781108235556.031

31 - Family-Supportive Supervision around the Globe

from Part VI - Organizational Perspectives

Published online by Cambridge University Press: 16 April 2018

Ellen Ernst Kossek ,

Heather N. Odle-Dusseau and

Leslie B. Hammer

Edited by

Kristen M. Shockley ,

Winny Shen and

Ryan C. Johnson

Show author details

Kristen M. Shockley: Affiliation:
University of Georgia
Winny Shen: Affiliation:
University of Waterloo, Ontario
Ryan C. Johnson: Affiliation:
Ohio University

Book contents

Get access

Summary

Research suggests that suggests that leaders and supervisors’ social support of employees’ needs to jointly carry out work and family demands is important for organizational productivity and employee well-being. In this chapter, we examine the origins of research on the construct of family supportive supervision (FSS), which is the extent to which employees perceive their immediate supervisors as exhibiting attitudes and behaviors that are supportive of their family role demands. We discuss use of this measure in organizational intervention research and in studies around the globe. Implications for future research and practice examined include continuing to improve measurement and construct development using cross-national samples, increasing study of change and intervention effectiveness in many culture contexts, and further examination of gender as moderators of cross-cultural contextual influences.

Information

Type: Chapter
Information: The Cambridge Handbook of the Global Work–Family Interface , pp. 570 - 596

DOI: https://doi.org/10.1017/9781108235556.031 [Opens in a new window]

Publisher: Cambridge University Press

Print publication year: 2018

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

Book purchase

Temporarily unavailable

References

Agarwala, T., Arizkuren-Eleta, A., Del Castillo, E., Muñiz-Ferrer, M., & Gartzia, L. (2014). Influence of managerial support on work–life conflict and organizational commitment: An international comparison for India, Peru and Spain. International Journal of Human Resource Management, 25(10), 1460–1483. doi:10.1080/09585192.2013.870315CrossRef Google Scholar

Allard, K., Haas, L., & Hwang, C. P. (2011). Family‐supportive organizational culture and fathers’ experiences of work–family conflict in Sweden. Gender, Work and Organization, 18(2), 141–157. doi:10.1111/j.1468-0432.2010.00540.xCrossRef Google Scholar

Allen, T. D. (2001). Family-supportive work environments: The role of organizational perceptions. Journal of Vocational Behavior, 58, 414–435.CrossRef Google Scholar

Allen, T. D., Lapierre, L. M., Spector, P. E., Poelmans, S. Y., O’Driscoll, M., Sanchez, J. I., & … Woo, J. (2014). The link between national paid leave policy and work–family conflict among married working parents. Applied Psychology: An International Review, 63(1), 5–28. doi:10.1111/apps.12004CrossRef Google Scholar

Anderson, S. E., Coffey, B. S., & Byerly, R. T. (2002). Formal organizational initiatives and informal workplace practices: Links to work–family conflict and job-related outcomes. Journal Oo Management, 28(6), 787–810. doi:10.1177/014920630202800605Google Scholar

Aryee, S., Chu, C. L., Kim, T., & Ryu, S. (2013). Family-supportive work environment and employee work behaviors: An investigation of mediating mechanisms. Journal of Management, 39(3), 792–813. doi:10.1177/0149206311435103CrossRef Google Scholar

Beauregard, T. A. (2011). Direct and indirect links between organizational work–home culture and employee well‐being. British Journal of Management, 22(2), 218–237. doi:10.1111/j.1467-8551.2010.00723.xCrossRef Google Scholar

Beham, B., Drobnič, S., & Präg, P. (2014). The work–family interface of service sector workers: A comparison of work resources and professional status across five European countries. Applied Psychology: An International Review, 63(1), 29–61. doi:10.1111/apps.12012CrossRef Google Scholar

Clark, S. C. (2001). Work cultures and work/family balance. Journal of Vocational Behavior, 58(3), 348–365. doi:10.1006/jvbe.2000.1759CrossRef Google Scholar

Cohen, S., & Wills, T. A. (1985). Stress, social support, and the buffering hypothesis. Psychological Bulletin, 98, 310–357. doi:10.1037/0033-2909.98.2.310CrossRef Google Scholar PubMed

Den Dulk, L., Peper, B., Mrčela, A. K., & Ignjatović, M. (2016). Supervisory support in Slovenian and Dutch organizations: A contextualizing approach. Community, Work & Family, 19(2), 193–212. doi:10.1080/13668803.2015.1134127CrossRef Google Scholar

Dikkers, J., Geurts, S., Den Dulk, L., Peper, B., & Kompier, M.A. (2004). Relations among work–home culture, the utilization of work–home arrangements, and work–home interference. International Journal of Stress Management, 11, 323–345. doi: 10.1037/1072-5245.11.4.323CrossRef Google Scholar

Farhadi, P., Sharifian, R., Feili, A., & Shokrpour, N. (2013). The effects of supervisors’ supportive role, job stress, and work–family conflicts on the nurses’ attitudes. The Health Care Manager, 32(2), 107–122. doi:10.1097/HCM.0b013e31828ef5e7CrossRef Google Scholar PubMed

Fernandez, J. P. 1986. Child Care and Corporate Productivity: Resolving Family/Work Conflicts. Lexington, MA: Lexington Books.Google Scholar

Fletcher, J. K., & Bailyn, L. (2005). The equity imperative: Redesigning work for work–family integration. In Kossek, E. & Lambert, S. (Eds.), Work and Life Integration: Cultural and Individual Perspectives. Mahwah, NJ: Erlbaum.Google Scholar

Goff, S., Mount, M., & Jamison, R. 1990. Employer supported child care: Work–family conflict and absenteeism, a field study. Personnel Psychology, 43: pp. 793–809.10.1111/j.1744-6570.1990.tb00683.xCrossRef Google Scholar

Griggs, T. L., Casper, W. J., & Eby, L. T. (2013). Work, family and community support as predictors of work–family conflict: A study of low-income workers. Journal of Vocational Behavior, 82(1), 59–68. doi:10.1016/j.jvb.2012.11.006CrossRef Google Scholar

Hammer, L.B., Johnson, R.C., Crain, T.L., Bodner, T., Kossek, E.E., Davis, K.D., Kelly, E.L., Buxton, O.M., Karuntzos, G., Chosewood, C., Berkman, L., (2016). Intervention effects on safety compliance and citizenship behaviors: Evidence from the Work, Family, And Health study. Journal of Applied Psychology. 101: 2, 190–208.CrossRef Google Scholar PubMed

Hammer, L. B., Kossek, E. E., Anger, W. K., Bodner, T., & Zimmerman, K. L. (2011). Clarifying work–family intervention processes: The roles of work–family conflict and family-supportive supervisor behaviors. Journal of Applied Psychology, 96(1), 134–150. doi:10.1037/a0020927CrossRef Google Scholar PubMed

Hammer, L. B., Kossek, E. E., Bodner, T., & Crain, T. (2013). Measurement development and validation of the family supportive supervision behavior short-form (FSSB-SF). Journal of Occupational Health Psychology. Online First Publication, June 3, 2013. doi: 10.1037/a0032612CrossRef Google Scholar

Hammer, L., Kossek, E., Yragui, N, Bodner, T., & Hansen, G. (2009). Development and validation of a multi-dimensional scale of family supportive supervisor behaviors, (FSSB), Journal of Management, 35: 837–856.CrossRef Google Scholar

Hammer, L. B., Kossek, E. E., Zimmerman, K., & Daniels, R. (2007). Clarifying the construct of family supportive supervisory behaviors (FSSB): A multilevel perspective. In Perrewe, P. L. and Ganster, D. C. (Eds.), Research in Occupational Stress and Well-Being. Volume Six. 171–211. Amsterdam, The Netherlands: Elsevier Ltd.Google Scholar

Hammer, L. B., & Sauter, S. L. (2013). Total worker health and work–life stress. Journal of Environmental and Occupational Medicine, 55 (12), S25–S29.10.1097/JOM.0000000000000043CrossRef Google Scholar PubMed

Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44(3), 513–524.10.1037/0003-066X.44.3.513CrossRef Google Scholar PubMed

House, J. S. (1981). Work Stress and Social Support. Reading, MA: Addison Wesley.Google Scholar

House, R.J., Hanges, P.J., Javidan, M., Dorfman, P.W., & Gupta, V. (Eds.). (2004). Culture, Leadership, and Organizations: The GLOBE Study of 62 Societies. Thousand Oaks, CA: SageGoogle Scholar

Kelly, E., Moen, P., Oakes, M., Okechukwu, C., Hammer, L., Kossek, E., King, R., Hansen, G., Mierzwa, F., & Casper, L. (2014). Changing work and work–family conflict: Evidence from the Work, Family, and Health Network, American Journal of Sociology, 1–32, DOI: 10.1177/00031224145314CrossRef Google Scholar

Korabik, K., Aycan, Z., & Ayman, R. (forthcoming). The Work–Family Interface in Global Context. New York, NY: Routledge.CrossRef Google Scholar

Kossek, E. E., (1990). Diversity in child care assistance needs: Problems, preferences, and work-related outcomes. Personnel Psychology, 43(4): 769–791.CrossRef Google Scholar

Kossek, E. E., (2005). Workplace policies and practices to support work and families. In Bianchi, S., Casper, L., & King, R. (Eds.), Work, Family, Health, and Well-Being. (pp. 97–116). Mahwah, NJ: Erlbaum Press,.Google Scholar

Kossek, E. E. (2006). Work and family in America: Growing tensions between employment policy and a changing workforce. A thirty year perspective. Commissioned chapter by SHRM Foundation and University of California Center for Organizational Effectiveness for the 30th anniversary of the State of Work in America. In Lawler, E. & O’Toole, J. (Eds.), America at Work: Choices and Challenges. (pp. 53–72). New York, NY: Palgrave MacMillan.10.1057/9781403983596_4CrossRef Google Scholar

Kossek, E. E. (2016). Implementing organizational work–life interventions: Toward a triple bottom line. Community Work and Family, (19: 2, 242–256, http://dx.doi.org/10.1080/13668803.2016.1135540 CrossRef Google Scholar

Kossek, E. E. et al. (2017). Blinded under review.Google Scholar

Kossek, E.E., Barber, A. E., & Winters, D. (1999). Using flexible schedules in the managerial world: The power of peers. Human Resource Management Journal, 38: 36–46.Google Scholar

Kossek, E. & Hammer, L. (2008, November). Supervisor work/life training gets big results, Harvard Business Review, p. 36.Google Scholar

Kossek, E., Hammer, L., Kelly, E., & Moen, P. (2014). Designing organizational work, family & health change initiatives. Organizational Dynamics, 43, 53–63.10.1016/j.orgdyn.2013.10.007CrossRef Google Scholar PubMed

Kossek, E.E., & Ollier-Malaterre, A. 2013. Work–family policies: Linking national contexts, organizational practice and people for multi-level change. In Poelmans, S.A.Y., Greenhaus, J., & Las Heras Maestro, M. (Eds.), Expanding the Boundaries of Work–Family Research: A Vision for the Future. (pp. 3–30). Basingstoke, UK: Palgrave.10.1057/9781137006004_1CrossRef Google Scholar

Kossek, E. E., Nichol, V. (1992). The effects of employer-sponsored child care on employee attitudes and performance. Personnel Psychology, 45:485–509.10.1111/j.1744-6570.1992.tb00857.xCrossRef Google Scholar

Kossek, E., Petty, R., Michel, J., Bodner, T., Yragui, N., Perrigino, M., & Hammer, L. 2017 Work–family subcultures: Workgroup multi-level influences on family supportive behaviors (FSSB) affecting individual sleep quality and safety performance. In Las Heras, M., Chinchilla, N., & Grau Grau, M. (Eds.), The Work–Family Balance in Light of Globalization and Technology (pp. 62–85). Cambridge, UK: Cambridge Scholars Publishing.Google Scholar

Kossek, E., Thompson, R., Lawson, K., Bodner, K., Perrigino, M. Hammer, L., Buxton, O., Almeida, D., Moen, P., Hurtado, D., Wipfli, B. Berkman, L., Bray, J. 2017. Caring for the elderly on and off the job: Journal of Occupational Health Psychology, http://dx.doi.org/10.1037/ocp0000104 CrossRef Google Scholar

Kossek, E. E., Wipfli, B., Thompson, R., & Brockwood, K. (2017). The Work, Family and Health Network intervention: Core elements and customization for diverseoccupational health contexts. In Leon, F., D. Occupational health disparities amongracial and ethnic minorities: Formulating research needs and directions (pp. 181–215). Washington, DC: American Psychological Association.Google Scholar

Kossek, E., Pichler, S., Bodner, T., & Hammer, L. 2011. Workplace social support and work–family conflict: A meta-analysis clarifying the influence of general and work–family specific supervisor and organizational support, Personnel Psychology, 64: 289–313.10.1111/j.1744-6570.2011.01211.xCrossRef Google Scholar PubMed

Kossek, E., & Ruderman, M. 2012. Work –family flexibility and the employment relationship. In, Shore, L. M., Coyle-Shapiro, J., & Tetrick, L. E. (Eds.), Understanding the Employee-Organization Relationship: Advances in Theory and Practice. (pp. 223–253). New York, NY: Taylor and Francis.Google Scholar

Las Heras, M., Bosch, M. J., & Raes, A. L. (2015). Sequential mediation among family friendly culture and outcomes. Journal of Business Research, 68(11), 2366–2373. doi:10.1016/j.jbusres.2015.03.042CrossRef Google Scholar

Las Heras, M., Trefalt, S., & Escribano, P.I. (2015). How national culture moderates the impact of family-supportive supervisory behavior on job performance and turnover intentions. Management Research: The Journal of the Iberoamerican Academy of Management, 13, 55–82. doi 10.1108/mrjiam-06-2014-0556Google Scholar

Metcalf, B.D. (2007). Gender and human resource management in the Middle East. International Journal of Human Resource Management, 18, 54–74. DOI: 10.1080/09585190601068292CrossRef Google Scholar

Mortazavi, S., Pedhiwala, N., Shafiro, M., & Hammer, L. B. (2009). Work–family conflict related to culture and gender. Community, Work, and Family. 12, 251–273.10.1080/13668800902779023CrossRef Google Scholar

Muse, L. A., & Pichler, S. (2011). A comparison of types of support for lower-skill workers: Evidence for the importance of family supportive supervisors. Journal of Vocational Behavior, 79(3), 653–666. doi:10.1016/j.jvb.2011.04.005CrossRef Google Scholar

O’Driscoll, M. P., Poelmans, S., Spector, P. E., Kalliath, T., Allen, T. D., Cooper, C. L., & Sanchez, J. I. (2003). Family-responsive interventions, perceived organizational and supervisor support, work–family conflict, and psychological strain. International Journal of Stress Management, 10(4), 326–344. doi:10.1037/1072-5245.10.4.326CrossRef Google Scholar

Odle-Dusseau, H. N., Britt, T. W., & Greene-Shortridge, T. M. (2012). Organizational work–family resources as predictors of job performance and attitudes: The process of work–family conflict and enrichment. Journal of Occupational Health Psychology, 17(1), 28–40. doi:10.1037/a0026428CrossRef Google Scholar

Rofcanin, Y., Las Heras, M., & Bakker, A. B. (2016). Family supportive supervisor behaviors and organizational culture: Effects on work engagement and performance. Journal of Occupational Health Psychology, doi:10.1037/ocp0000036CrossRef Google Scholar

Rousseau, D. M., Ho, V. T., & Greenberg, J. (2006). I-deals: Idiosyncratic terms in employment relationships. Academy of Management Review, 31(4), 977–994.10.5465/amr.2006.22527470CrossRef Google Scholar

Shin, M., Wong, N. W., Simko, P. A., & Ortiz-Torres, B. (1989). Promoting the well-being of working parents: Coping, social support, and flexible job schedules. American Journal of Community Psychology, 17, 31–5.Google Scholar

Sivatte, I., & Guadamillas, F. (2012). The measurement of work–family culture in Spain and some applications to other economies. The International Journal of Human Resource Management, 23(9), 1930–1949. doi:10.1080/09585192.2011.602021CrossRef Google Scholar

Thomas, D. (2008). Comparing cultures. Essentials of International Management: A Cross-Cultural Perspective. (pp 47–69). Thousand Oaks, CA: Sage.Google Scholar

Thomas, L. T., & Ganster, D. C. (1995). Impact of family-supportive work variables on work–family conflict and strain: A control perspective. Journal of Applied Psychology, 80, 6–15. doi: 10.1037/0021-9010.80.1.6CrossRef Google Scholar

Thompson, C. A., Beauvais, L. L., & Lyness, K. S. (1999). When work–family benefits are not enough: The influence of work–family culture on benefit utilization, organizational attachment, and work–family conflict. Journal of Vocational Behavior, 54, 392–415.10.1006/jvbe.1998.1681CrossRef Google Scholar

Wang, P., Walumbwa, F. O., Wang, H., & Aryee, S. (2013). Unraveling the relationship between family-supportive supervisor and employee performance. Group & Organization Management, 38(2), 258–287. doi:10.1177/1059601112472726CrossRef Google Scholar

Work Family Health Network (2016). www.WorkFamilyHealthNetwork.org Google Scholar

Yragui, N. L., Demsky, C. A., Hammer, L. B., Van Dyck, S., & Neradilek, M. B. (2016). Linking workplace aggression to employee work and well-being: The moderating role of family-supportive supervisory behaviors (FSSB). Journal of Business and Psychology, 1–18. doi:10.1007/s10869-016-9443-zCrossRef Google Scholar

Zhang, S., & Tu, Y. (2016). Cross-domain effects of ethical leadership on employee family and life satisfaction: The moderating role of family-supportive supervisor behaviors. Journal of Business Ethics. doi:10.1007/s10551-016-3306-4CrossRef Google Scholar

Accessibility standard: Unknown

Why this information is here

This section outlines the accessibility features of this content - including support for screen readers, full keyboard navigation and high-contrast display options. This may not be relevant for you.

Accessibility Information

Accessibility compliance for the HTML of this chapter is currently unknown and may be updated in the future.